Starbucks Customer Service Jobs (NOW HIRING)

Now Brewing - senior manager, Customer Packaging Innovation! #tobeapartner
From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.
In this role, you will shape the future of Starbucks customer experience, through the lens of best-in-class packaging that elevates Starbucks iconic beverages and accelerates business growth, while designing for end-of-life recyclability and compostability. From strategy to execution, you will identify problems to solve, develop briefs to identify solutions, lead packaging development and testing efforts, create learning plans, and commercialize packaging for scale. This role is highly collaborative, partnering with teams spanning Engineering, Sourcing, Operations, Product Safety & Quality, Marketing, Creative, Sustainability, Government Affairs, Public Affairs, Finance and others to innovate towards the next generation of Starbucks beverage packaging.
As a senior manager, Customer Packaging Innovation, you will...

• Define and prioritize opportunities: Leverage internal insights and external marketplace trends to define key problems to solve and set strategic priorities around desired outcomes.
• Identify solutions: Develop packaging experience briefs based on holistic Customer, Partner, Brand, Business and Planet requirements, setting the foundation for cross-functional teams to identify new packaging material or format solutions.
• Lead development & testing efforts: Guide cross-functional teams in research, development and testing of packaging solutions, critically analyzing learnings to develop recommendations backed by data and insights.
• Launch & optimize solutions: Bring packaging solutions to market with strong execution and go-to-market plans with customers and partners.
• Drive internal momentum: Serve as a champion for our customers and partners through compelling storytelling to lead cross-functional teams to achieve ambitious goals, drive alignment with leaders and influence successful execution of key initiatives.

We'd love to hear from people with:

• Experience leading end-to-end product or innovation strategy, inclusive of planning, briefing, development, testing, reporting and commercialization
• Proven ability to build and nurture strong cross-functional relationships
• Persuasive communication and storytelling skills to drive organizational focus and influence action across a broad range of cross functional and leadership audiences
• Ability to manage ambiguity, balance multiple priorities, and maintain a bias for action
• Strong analytical and problem-solving skills
• Ability to live Starbucks mission and values by contributing to a welcoming team culture, acting as a positive role model for delivering meaningful results and acting with courage
• Bachelor's degree or equivalent experience, MBA preferred

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.
*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.
The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.
We believe we do our best work when we're together, which is why we're onsite four days a week.
Join us and inspire with every cup. Apply today!
Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at applicantaccommodation@starbucks.com or 1(888) 611-2258.