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Overnight Walmart Customer Service Chat Jobs in Rochester, NY

Walmart

Front End Service Team Associate

Rochester, NY

$16.50 - $29.50/hr

Mid-Shift, Closing Location Walmart Supercenter #3280 1490 HUDSON AVE, ROCHESTER, NY, 14621, US Job Overview Front End Service associates are focused on compliance and customer service. They smile ...

Walmart

Front End Service Team Associate

Greece, NY

$16.50 - $29.50/hr

Mid-Shift, Closing Location Wal-Mart #1610 100 ELMRIDGE CENTER DR, GREECE, NY, 14626, US Job Overview Front End Service associates are focused on compliance and customer service. They smile, greet ...

Walmart

Front End Service Team Supervisor

Greece, NY

$21.50 - $34.50/hr

Location Walmart Supercenter #5282 3800 DEWEY AVE, GREECE, NY, 14616, US Job Overview Front End Service associates are focused on compliance and customer service. They smile, greet and thank ...

Wegmans

Overnight Stocker

Rochester, NY · On-site

$18 - $18.50/hr

As an overnight stocker, you'll help keep our store fully stocked, organized, and ready to serve ... Customer Service (Video, Opens in Modal) Our store employees are the very heart of Wegmans. Learn ...

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Overnight Walmart Customer Service Chat information

See Rochester, NY salary details

$28.1K

$71.8K

$117.4K

How much do overnight walmart customer service chat jobs pay per year?

As of May 28, 2026, the average yearly pay for overnight walmart customer service chat in Rochester, NY is $71,811.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,800.00 and $82,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight Walmart Customer Service Chat Representative, and why are they important?

To excel as an Overnight Walmart Customer Service Chat Representative, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer service software, chat platforms, and basic troubleshooting tools is typically required. Patience, problem-solving, and the ability to remain calm under pressure are valuable soft skills for handling diverse customer inquiries during overnight hours. These abilities are crucial for providing efficient, accurate support and maintaining customer satisfaction during non-standard business hours.

What are some common challenges faced by Overnight Walmart Customer Service Chat representatives, and how can they be managed?

Overnight Walmart Customer Service Chat representatives often encounter challenges such as handling high volumes of customer inquiries during late hours, addressing complex issues without immediate access to daytime support teams, and maintaining focus during extended shifts. Successful representatives manage these challenges by staying organized, utilizing internal knowledge bases, and practicing effective time management. Team communication tools and clear escalation protocols also help ensure that challenging issues are resolved efficiently, even when direct supervisors may not be immediately available.

What are Overnight Walmart Customer Service Chat jobs?

Overnight Walmart Customer Service Chat jobs involve assisting customers through online chat during nighttime hours, typically when most stores are closed. Employees in this role answer questions, resolve issues, process orders, and provide information about Walmart products and services. The work is usually remote or based in a call center, requiring strong communication and problem-solving skills, as well as the ability to work independently during late-night shifts. This position is ideal for individuals who are comfortable working overnight and have a customer-focused mindset.

How to be a Walmart chat agent?

To become a Walmart chat agent, applicants typically need strong communication skills, basic computer proficiency, and the ability to handle customer inquiries via live chat platforms. The role often requires a high school diploma or equivalent and may involve training on Walmart's customer service protocols and tools. Flexibility for overnight shifts is common, and prior experience in customer service can be beneficial.

What is the difference between Overnight Walmart Customer Service Chat vs Overnight Walmart Cashier?

AspectOvernight Walmart Customer Service ChatOvernight Walmart Cashier
Work EnvironmentRemote online chat support, working from home or designated call centersIn-store, working on the sales floor during overnight shifts
Required CredentialsCustomer service experience, communication skills, sometimes basic computer skillsCash handling experience, basic math skills, retail or cashier training
Employer & Industry UsageWalmart's online customer support team, retail industry

While both roles serve Walmart customers, the Overnight Walmart Customer Service Chat involves providing online support remotely, focusing on resolving customer inquiries via chat. In contrast, the Overnight Walmart Cashier works in-store handling transactions and assisting customers physically. The roles differ mainly in work environment and daily tasks but share a focus on customer service within the retail industry.

What are the most commonly searched types of Walmart Customer Service Chat jobs in Rochester, NY? The most popular types of Walmart Customer Service Chat jobs in Rochester, NY are:
What are popular job titles related to Overnight Walmart Customer Service Chat jobs in Rochester, NY? For Overnight Walmart Customer Service Chat jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Overnight Walmart Customer Service Chat jobs in Rochester, NY look for? The top searched job categories for Overnight Walmart Customer Service Chat jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Overnight Walmart Customer Service Chat jobs? Cities near Rochester, NY with the most Overnight Walmart Customer Service Chat job openings:
Overnight Walmart Customer Service Chat jobs near you
Customer Service Representative

Customer Service Representative

Kelly Services

West Henrietta, NY • Hybrid

$18.50 - $19.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 26 days ago

Job description

Finding a Hybrid job that fits your lifestyle isn't always easy. That's where Kelly comes in. We're seeking a Customer Service Representative (Call Center) to work at a premier client in Henrietta, NY 14586.
Pay rate and Shift:
  • Job Duration: 2+ Months (Temp to Hire)
  • Shift: 8:00 AM - 5:00 PM (Training) | 7:00 AM – 8:00 PM (Post Training)
  • During Training: (4 days in office, 1 day remote)
  • Post training Schedule: (4 days remote, 1 day in office)
  • Based on performance during training)
  • Pay Rate: ($18.50/hr. to $19.50/hr.) - Based on experience
Job Summary:
  • We are seeking a customer-focused and detail-oriented Customer Service Representative to support high-volume customer interactions across multiple communication channels. The ideal candidate will have strong call center experience, the ability to manage multiple tasks efficiently, and a proven track record of meeting performance metrics in a fast-paced environment.
  • This is a high-volume, performance-driven call center role requiring strict schedule adherence and reliability.
  • This is a temp-to-hire opportunity with potential for full-time conversion based on performance and attendance.
Key Responsibilities:
  • Handle inbound and outbound customer interactions via phone, email, and chat
  • Resolve customer inquiries, issues, and escalations in a timely and professional manner
  • Utilize internal systems and tools to research, document, and resolve customer concerns
  • Maintain accurate records of customer interactions and transactions
  • Meet and exceed key performance metrics (KPIs), including:
  • Average Handle Time (AHT)
  • Customer Satisfaction (CSAT/NPS)
  • Call Quality & Attendance
  • Follow established procedures, scripts, and compliance guidelines
  • Collaborate with internal teams to resolve complex customer issues
  • Prioritize workload effectively while handling highvolume requests across multiple channels
Qualifications and Experience:
  • Minimum 2+ years of customer service experience (call center, retail, hospitality, or similar)
  • At least 1+ year of call center experience preferred
  • Minimum 1 year tenure in each of the last 3 roles (mandatory)
  • Proven ability to meet or exceed KPIs/metrics
  • Strong communication skills (verbal & written)
  • Ability to multitask and manage time effectively
  • Comfortable working in a fast-paced, high-volume environment
  • Must be located within commutable distance to the site
  • Must be flexible to work rotational shifts, including evenings and weekends based on business needs
  • Comfortable working under a strict attendance and performance policy
Technical Skills:
  • Experience with customer service technologies, such as:
  • MS Office (Word, Excel, Outlook)
  • CRM tools (Salesforce, Zoho, Freshdesk, etc.)
  • Call center platforms (Avaya, Genesys, Five9, Cisco Finesse, etc.)
  • Ability to quickly learn new systems and tools
What happens next:
Once you apply, you'll proceed to next steps if your skills and experience look like a good fit. But don't worry-even if this position doesn't work
out, you're still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what's next in your career is what we're all about, so let's get to work.
Apply to be a Customer Service Representative (Call Center) today!
#P3
#CB
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.

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