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Overnight Walmart Customer Service Chat Jobs in Rochester, NY

Walmart

Seasonal Team Associate

Macedon, NY

$16.50 - $29.50/hr

Opening, Morning Location Walmart Supercenter #3842 425 STATE ROUTE 31, MACEDON, NY, 14502, US Job Overview Seasonal associates are responsible for moving the majority of seasonal merchandise ...

Walmart

(USA) Staff Pharmacist

Brockport, NY

$98K - $172K/yr

... Walmart. * Ensure compliance with company policies, procedures, and regulations. * Model and provide guidance to the pharmacy staff on proper customer service approaches. * What you'll bring:

New

Walmart

Pharmacist

Brockport, NY

$98K - $172K/yr

... Walmart. * Ensure compliance with company policies, procedures, and regulations. * Model and provide guidance to the pharmacy staff on proper customer service approaches. * What you'll bring:

New

Walmart

Pharmacy Operations Team Lead

Canandaigua, NY · On-site

$23.50 - $36.50/hr

They are responsible for inputting and processing prescriptions, supporting patients with product information, and providing customer service in our store pharmacies. Benefits & perks At Walmart, we ...

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Overnight Walmart Customer Service Chat information

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$28.1K

$71.8K

$117.4K

How much do overnight walmart customer service chat jobs pay per year?

As of May 28, 2026, the average yearly pay for overnight walmart customer service chat in Rochester, NY is $71,811.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,800.00 and $82,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Overnight Walmart Customer Service Chat Representative, and why are they important?

To excel as an Overnight Walmart Customer Service Chat Representative, you need strong written communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with customer service software, chat platforms, and basic troubleshooting tools is typically required. Patience, problem-solving, and the ability to remain calm under pressure are valuable soft skills for handling diverse customer inquiries during overnight hours. These abilities are crucial for providing efficient, accurate support and maintaining customer satisfaction during non-standard business hours.

What are some common challenges faced by Overnight Walmart Customer Service Chat representatives, and how can they be managed?

Overnight Walmart Customer Service Chat representatives often encounter challenges such as handling high volumes of customer inquiries during late hours, addressing complex issues without immediate access to daytime support teams, and maintaining focus during extended shifts. Successful representatives manage these challenges by staying organized, utilizing internal knowledge bases, and practicing effective time management. Team communication tools and clear escalation protocols also help ensure that challenging issues are resolved efficiently, even when direct supervisors may not be immediately available.

What are Overnight Walmart Customer Service Chat jobs?

Overnight Walmart Customer Service Chat jobs involve assisting customers through online chat during nighttime hours, typically when most stores are closed. Employees in this role answer questions, resolve issues, process orders, and provide information about Walmart products and services. The work is usually remote or based in a call center, requiring strong communication and problem-solving skills, as well as the ability to work independently during late-night shifts. This position is ideal for individuals who are comfortable working overnight and have a customer-focused mindset.

How to be a Walmart chat agent?

To become a Walmart chat agent, applicants typically need strong communication skills, basic computer proficiency, and the ability to handle customer inquiries via live chat platforms. The role often requires a high school diploma or equivalent and may involve training on Walmart's customer service protocols and tools. Flexibility for overnight shifts is common, and prior experience in customer service can be beneficial.

What is the difference between Overnight Walmart Customer Service Chat vs Overnight Walmart Cashier?

AspectOvernight Walmart Customer Service ChatOvernight Walmart Cashier
Work EnvironmentRemote online chat support, working from home or designated call centersIn-store, working on the sales floor during overnight shifts
Required CredentialsCustomer service experience, communication skills, sometimes basic computer skillsCash handling experience, basic math skills, retail or cashier training
Employer & Industry UsageWalmart's online customer support team, retail industry

While both roles serve Walmart customers, the Overnight Walmart Customer Service Chat involves providing online support remotely, focusing on resolving customer inquiries via chat. In contrast, the Overnight Walmart Cashier works in-store handling transactions and assisting customers physically. The roles differ mainly in work environment and daily tasks but share a focus on customer service within the retail industry.

What are the most commonly searched types of Walmart Customer Service Chat jobs in Rochester, NY? The most popular types of Walmart Customer Service Chat jobs in Rochester, NY are:
What are popular job titles related to Overnight Walmart Customer Service Chat jobs in Rochester, NY? For Overnight Walmart Customer Service Chat jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Overnight Walmart Customer Service Chat jobs in Rochester, NY look for? The top searched job categories for Overnight Walmart Customer Service Chat jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Overnight Walmart Customer Service Chat jobs? Cities near Rochester, NY with the most Overnight Walmart Customer Service Chat job openings:
Overnight Walmart Customer Service Chat jobs near you
Seasonal Team Associate

Seasonal Team Associate

Walmart

Macedon, NY

$16.50 - $29.50/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

Walmart rating

6.0

Company rating: 6.0 out of 10

Based on 21,548 frontline employees who took The Breakroom Quiz

22nd of 39 rated national retailers

Job description

Hourly Wage: $16.5 - $29.5 per/hour
*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Additional compensation includes annual or quarterly performance incentives.
Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Employment Type: Part-Time

Available shifts: Opening, Morning

Location

Walmart Supercenter #3842
425 STATE ROUTE 31, MACEDON, NY, 14502, US

Job Overview

Seasonal associates are responsible for moving the majority of seasonal merchandise throughout the store. When major holidays hit, seasonal associates are prepared! Requires product knowledge, problem solving and merchandise skills.

Benefits & perks

At Walmart, we offer competitive pay as well as performance-based incentive awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see Smart Guide page
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart.com.
Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

What Walmart employees say

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Benefits

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Workplace

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About Walmart

Sourced by ZipRecruiter

From our humble beginnings as a small discount retailer in Rogers, Ark., Walmart has opened thousands of stores in the U.S. and expanded internationally. Through innovation, we're creating a seamless experience to let customers shop anytime and anywhere online and in stores. We are creating opportunities and bringing value to customers and communities around the globe. Walmart operates approximately 10,500 stores and clubs in 19 countries and eCommerce websites. We employ 2.1 million associates around the world — nearly 1.6 million in the U.S. alone.

Industry

Retail, professional, labor and political organizations, specialized design services, transportation and warehousing and fitness and sports centers

Company size

10,000+ Employees

Headquarters location

Bentonville, AR, US

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