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Chat Brand Rep Jobs in Rochester, NY (NOW HIRING)

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Chat Brand Rep information

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$18

$25

How much do chat brand rep jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for chat brand rep in Rochester, NY is $18.69, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $21.83 per hour, depending on experience, location, and employer.

What are some common challenges a Chat Brand Rep faces when handling multiple customer conversations simultaneously?

A Chat Brand Rep often manages several customer chats at once, which requires excellent multitasking and organizational skills. One common challenge is maintaining a consistent and personalized tone while quickly switching between different inquiries. It’s essential to prioritize urgent issues, keep accurate records of each conversation, and ensure no customer feels neglected or receives delayed responses. Many companies provide tools and training to help reps stay organized and efficient in high-volume environments.

What are the key skills and qualifications needed to thrive as a Chat Brand Representative, and why are they important?

To thrive as a Chat Brand Rep, you need excellent written communication skills, strong product knowledge, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and ticketing systems is commonly required. Outstanding interpersonal skills, patience, and the ability to multitask help set top performers apart in this role. These skills and qualities are crucial for delivering prompt, accurate, and positive customer experiences that build brand loyalty and resolve issues efficiently.

What are Chat Brand Reps?

Chat Brand Reps are customer service professionals who represent a company or brand by engaging with customers through online chat platforms. Their main responsibilities include answering questions, resolving issues, and providing information about products or services in real-time. They act as the digital face of the company and play a key role in ensuring customer satisfaction. Chat Brand Reps need strong communication skills, quick problem-solving abilities, and a good understanding of the brand’s offerings.
What are popular job titles related to Chat Brand Rep jobs in Rochester, NY? For Chat Brand Rep jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Chat Brand Rep jobs in Rochester, NY look for? The top searched job categories for Chat Brand Rep jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Chat Brand Rep jobs? Cities near Rochester, NY with the most Chat Brand Rep job openings:
Chat Brand Rep jobs near you
Infographic showing various Chat Brand Rep job openings in Rochester, NY as of June 2026, with employment types broken down into 71% Full Time, and 29% Temporary. Highlights an 74% In-person, and 26% Remote job distribution, with an average salary of $38,867 per year, or $18.7 per hour.
Automotive Business Development

Automotive Business Development

Vision Automotive Group

East Rochester, NY • On-site

$16 - $19/hr

Full-time

Posted 3 days ago

Job description

Vision Automotive Group

Job Title: Business Development Center (BDC) Representative

Location: 10 Dealership locations throughout the Rochester and Canandaigua area.
Reports To: BDC Manager/Director

Job Overview: We are seeking a motivated and customer-focused Business Development Center (BDC) Representative to join our dynamic automotive team. The ideal candidate will be responsible for managing internet leads, contacting potential and existing customers, and scheduling appointments for the sales team. The BDC Representative will play a vital role in driving customer engagement, improving lead conversion, and enhancing the overall customer experience.

Key Responsibilities:

  • Manage Internet Leads:

    • Respond promptly to inbound internet leads via email, chat, phone, or other channels.
    • Qualify and gather detailed information from prospective customers to determine their needs and interests.
    • Ensure timely and professional follow-up with all internet inquiries to maintain engagement.

  • Customer Outreach:

    • Contact new and existing customers via phone and email to provide information on products, services, promotions, and upcoming sales events.
    • Actively follow up on unresponsive leads and engage them to schedule appointments or drive future sales opportunities.
    • Utilize CRM tools to track lead progress, document customer interactions, and update customer profiles accordingly.

  • Appointment Scheduling:

    • Schedule appointments for customers to meet with sales representatives or service departments, ensuring appointments are booked efficiently and accurately.
    • Confirm appointments with customers to reduce no-show rates and optimize dealership productivity.
    • Collaborate with the sales and service teams to ensure appointments align with customer expectations and dealership availability.

  • Customer Relationship Management:

    • Build and maintain strong relationships with customers to foster brand loyalty and repeat business.
    • Address customer inquiries and resolve concerns professionally and promptly, escalating issues to management when necessary.
    • Maintain a high level of customer satisfaction by providing excellent service and follow-through.

  • Lead Follow-Up and Reporting:

    • Monitor and report on lead status, conversion rates, and appointment outcomes to the BDC Manager/Director.
    • Provide insights on customer feedback and trends to help improve dealership processes and marketing efforts.
    • Participate in regular team meetings to review performance metrics and strategize on ways to improve lead generation and conversion.

Qualifications:

  • Previous experience in a customer service, sales, or business development role, preferably within the automotive industry.
  • Strong communication skills, both verbal and written, with the ability to engage customers in a professional and friendly manner.
  • Ability to handle high call volumes and internet leads efficiently while maintaining a positive attitude.
  • Proficiency in using CRM software, Microsoft Office, and other office-related tools.
  • Strong organizational skills with the ability to multi-task and manage time effectively.
  • Detail-oriented with the ability to prioritize tasks and work independently.
  • Knowledge of automotive products and services is a plus, but not required.

Work Environment:

  • Fast-paced, customer-focused environment.
  • Ability to work flexible hours, including evenings and weekends, as needed.
  • Team-oriented with a focus on achieving sales and customer satisfaction goals.

Compensation: Competitive base salary with performance-based incentives and bonus opportunities.

If you are passionate about delivering exceptional customer service, have strong communication skills, and thrive in a fast-paced environment, we would love to hear from you. Apply today and take the next step in your automotive career!

Apply