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Evening Remote Email Chat Support Jobs in Rochester, NY

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Evening Remote Email Chat Support information

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How much do evening remote email chat support jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for evening remote email chat support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is evening remote email chat support?

Evening Remote Email Chat Support jobs involve assisting customers with their inquiries, issues, or requests via email and chat platforms during evening hours, all from a remote location. Employees in these roles typically handle customer concerns, provide technical support, process orders, and answer questions, all while adhering to company policies and guidelines. This job is ideal for those who prefer flexible, non-traditional work hours and are comfortable communicating in written form. It requires strong written communication skills, attention to detail, and the ability to multitask across multiple conversations. Many companies offer these positions to provide round-the-clock support for their clients.

What are the key skills and qualifications needed to thrive as an evening remote email chat support?

To excel as an Evening Remote Email Chat Support, strong written communication skills, attention to detail, and proficiency in customer service are essential, often supported by a high school diploma or equivalent. Familiarity with CRM platforms, helpdesk software like Zendesk or Freshdesk, and basic troubleshooting systems is typically required. Outstanding time management, empathy, and problem-solving abilities set top performers apart in this role. These skills ensure prompt, accurate, and empathetic customer interactions, leading to high satisfaction and effective issue resolution during evening shifts.

What are some common challenges faced by evening remote email chat support professionals, and how can they be managed?

Evening Remote Email Chat Support professionals often navigate unique challenges such as managing high volumes of inquiries during peak hours, maintaining clear communication without visual cues, and adapting to varying customer moods after business hours. Successfully managing these challenges requires strong time management skills, resilience under pressure, and proficiency with digital communication tools. Building a routine, utilizing templates for frequent questions, and staying connected with team members through regular updates can help ensure smooth operations and maintain high-quality support.

What are the most commonly searched types of Remote Email Chat Support jobs in Rochester, NY?

The most popular types of Remote Email Chat Support jobs in Rochester, NY are:

What are popular job titles related to Evening Remote Email Chat Support jobs in Rochester, NY?

For Evening Remote Email Chat Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Evening Remote Email Chat Support jobs in Rochester, NY look for?

The top searched job categories for Evening Remote Email Chat Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Evening Remote Email Chat Support jobs?

Cities near Rochester, NY with the most Evening Remote Email Chat Support job openings:

Infographic showing various Evening Remote Email Chat Support job openings in Rochester, NY as of August 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $53,457 per year, or $25.7 per hour.

Remote Licensed Mental Health Counselor - Full-Time

Conviva Care Counseling Center

Rochester, NY โ€ข Remote

Full-time

Posted 19 days ago


Job description

Position Overview

Conviva Care Counseling Center is seeking dedicated and compassionate professionals to join our team as Remote Licensed Mental Health Counselors. This full-time position offers a unique opportunity to provide support and counseling to adults, leveraging a telehealth model that allows you to connect with clients from the comfort of your home while maintaining a work-life balance.

About the Organization

At Conviva Care Counseling Center, we are committed to making mental health care accessible and effective. Based in Rochester, New York, we prioritize the well-being of our clients and the return of their lives to optimal functioning. Our telehealth model allows us to reach a diverse client demographic, offering flexible, high-quality care that adapts to the modern world's realities.

Work Environment

This role is entirely remote, which means you can work from home or any location of your choice, providing you with the flexibility to create a schedule that fits your life. We provide all the necessary technological support, ensuring you can focus entirely on your clients without the burden of administrative overhead. Our virtual therapy platform serves as your all-in-one online office, facilitating seamless live sessions and client interactions through video and messaging systems.

Key Responsibilities
  • Conduct individual therapy sessions via video chat, using evidence-based approaches to enhance clients' mental health.
  • Create a safe and supportive environment for clients to explore their emotions and experiences, encouraging self-discovery and growth.
  • Act as an advocate for clients in the therapeutic process, collaborating with them to identify and achieve personal goals.
  • Assess clients' mental health conditions and develop individualized treatment plans based on a solution-focused methodology, drawing upon your clinical expertise.
  • Document session notes and treatment plans within the therapy platform, ensuring compliance with industry standards and regulations.
Patient Population / Client Focus

Your clients will be stable adults with low acuity, ensuring that you are working with individuals who have been carefully screened for readiness to engage in therapy. This focus allows you to apply your skills effectively without the complexities often associated with severe mental health conditions. We take pride in matching you with clients that fit your specialization and preferences, cultivating a rewarding therapeutic relationship.

Qualifications
  • A completed Masterโ€™s degree in Social Work, Marriage and Family Therapy, Mental Health Counseling, or Psychology.
  • Active full licensure in the state of practice, including but not limited to:
    โ€ข Licensed Marriage and Family Therapist (LMFT)
    โ€ข Licensed Mental Health Counselor (LMHC)
    โ€ข Licensed Clinical Social Worker (LCSW)
    *Note: No limited/provisional licenses; no history of disciplinary actions.
  • Strong interpersonal skills demonstrating emotional intelligence and empathy in client interactions.
  • Proficiency in using computers and telehealth technologies for client management.
Preferred Experience
  • Experience providing teletherapy or remote counseling services.
  • Background in working with adult clients in a variety of therapeutic settings.
  • Knowledge of various therapeutic methodologies and the ability to apply them in a clinical setting.
Compensation and Benefits

The salary for this position ranges from USD 90,000 to 100,000 annually, commensurate with experience and qualifications. As part of our commitment to our counselors' well-being, we offer:

  • A sign-on bonus for new hires.
  • Unlimited administrative and marketing support to ensure you can focus on your practice.
  • Minimal paperwork, allowing for maximum client interaction.
  • A robust dashboard tool for client tracking and management.
Career Growth Opportunities

Joining Conviva Care Counseling Center opens doors to numerous professional development opportunities. You will benefit from ongoing training and support to enhance your skills and techniques in providing effective mental health care. We believe in fostering a culture of growth, where counselors have the opportunity to expand their expertise and potentially take on leadership roles within the organization.

Why Join Our Team

If you are a dedicated mental health professional eager to make a meaningful impact in the lives of your clients, while enjoying flexibility in your work schedule and ample support from our team, then this is the role for you. You will become part of a compassionate organization that values your contributions, respects your personal time, and thrives on collaboration.

Application Information

If you are excited about the opportunity to work with us at Conviva Care Counseling Center, please submit your application, including a cover letter and resume. Be sure to include your license type and state. We look forward to reviewing your application and potentially welcoming you to our caring and committed team!