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Online Chat Support Jobs in Rochester, NY (NOW HIRING)

GoNetspeed

Technical Support Representative

Rochester, NY · On-site

$20 - $25/hr

The Technical Support Technician position will be a key position within GoNetspeed's Network Operations Center. This candidate will be responsible for providing Level I and potentially some Level II ...

GoNetspeed

Technical Support Representative

Rochester, NY · On-site

$20 - $25/hr

The Technical Support Technician position will be a key position within GoNetspeed's Network Operations Center. This candidate will be responsible for providing Level I and potentially some Level II ...

GoNetspeed

Technical Support Representative

Rochester, NY · On-site

$20 - $25/hr

The Technical Support Technician position will be a key position within GoNetspeed's Network Operations Center. This candidate will be responsible for providing Level I and potentially some Level II ...

Infojini Inc

Customer Support

Rochester, NY · On-site

$16.75 - $21.50/hr

We will provide testing for computer skills in window based applications ,Word and Excel (Outlook is a plus) and Customer service skills. Candidates must type at least 30 words per minute and must ...

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Showing results 21-40

All JobsOnline Chat Support JobsOnline Chat Support Jobs in Rochester, NY

Online Chat Support information

See Rochester, NY salary details

$14

$25

$44

How much do online chat support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for online chat support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What is the difference between Online Chat Support vs Customer Service Representative?

AspectOnline Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or tech supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based, primarily online communicationOffice or call center, face-to-face or phone interactions
Industry UsageCommon in e-commerce, tech, and online servicesUsed across various industries including retail, banking, and telecom
Search & Comparison IntentFocuses on online communication skills and tech supportEmphasizes direct customer interaction and problem-solving

Online Chat Support and Customer Service Representative roles share similarities in communication skills and industry usage, but differ mainly in interaction mode and work environment. Online Chat Support specializes in online, remote communication, often within tech or e-commerce sectors, while Customer Service Representatives may work face-to-face or via phone across diverse industries.

What are the key skills and qualifications needed to thrive as an online chat support specialist?

To thrive as an Online Chat Support specialist, you need strong written communication, problem-solving abilities, and familiarity with customer service protocols, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing software is typically required. Patience, active listening, and a customer-centric attitude help you stand out in this role. These competencies ensure efficient, accurate, and positive support experiences, which are crucial for customer satisfaction and brand reputation.

What are some common challenges faced by online chat support representatives and how can they be managed?

Online Chat Support representatives often manage multiple conversations simultaneously, which can make it challenging to maintain accuracy and personalized service. A key to success is developing strong multitasking skills and using tools like canned responses and knowledge bases efficiently. Representatives may also encounter difficult or frustrated customers; remaining calm, empathetic, and solution-focused is essential. Regular feedback, ongoing training, and supportive team environments help manage these challenges and foster professional growth.
What are the most commonly searched types of Chat Support jobs in Rochester, NY? The most popular types of Chat Support jobs in Rochester, NY are:
What are popular job titles related to Online Chat Support jobs in Rochester, NY? For Online Chat Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Online Chat Support jobs in Rochester, NY look for? The top searched job categories for Online Chat Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Online Chat Support jobs? Cities near Rochester, NY with the most Online Chat Support job openings:
Online Chat Support jobs near you
Infographic showing various Online Chat Support job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 3% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $53,457 per year, or $25.7 per hour.

Inside Sales Lead: E-Commerce

Melroc Group

West Henrietta, NY • On-site

Full-time

Medical, Dental, Vision, PTO

Re-posted 9 days ago

Job description

*Please note that this is a full time, in-office role. The successful candidate will be able to commute daily to our West Henrietta, NY location*


Company Overview
Buildcorp Direct, part of Duraframe Solutions, provides the construction industry with high-quality products at unbeatable prices. Our online platform delivers innovative solutions that reduce project costs and improve job-site efficiency. From steel framing and interior contracting supplies to doors, tools, and specialized framing solutions, our diverse inventory supports projects of all sizes. We thrive in a fast-paced, collaborative environment where initiative, creativity, and problem-solving are valued. Every team member has the chance to make a real impact and grow their skills.


Position Overview
We are looking for a proactive Inside Sales Lead - E-Commerce to grow our online sales and lead the inside sales and customer support team. In this hands-on role, you will mentor and guide your team, manage customer communications across multiple channels, and work closely with other departments to ensure smooth order fulfillment. This is an exciting opportunity to shape our e-commerce strategy, take ownership of results, and make a real difference in the success of Buildcorp Direct.


Key Responsibilities

Sales Leadership and Team Management

  • Lead, mentor, and support the inside sales team to meet and exceed sales targets
  • Develop and implement strategies to drive online sales growth
  • Allocate tasks efficiently and provide support as needed

Customer Engagement and Order Management

  • Handle customer inquiries, provide quotes, and offer technical support
  • Engage with customers via phone, email, and live chat to create a positive shopping experience
  • Maintain accurate sales data, reports, and order records

Collaboration and Strategy

  • Partner with marketing and operations to align campaigns with sales initiatives
  • Analyze sales data and market trends to identify growth opportunities
  • Share ideas to improve team performance and customer satisfaction


Qualifications and Skills

  • 2-5 years of inside sales experience, preferably in e-commerce
  • Strong interpersonal, communication, and leadership skills
  • Organized, detail-oriented, and driven by results
  • Proficient in Excel, QuickBooks, and social media
  • Knowledge of the construction industry is a plus
  • Bilingual in Spanish preferred but not required
  • Honest, trustworthy, and able to maintain sensitive, confidential information


What We Offer

  • Medical, dental, and vision health plans with generous employer contributions
  • Supplemented health savings account (HSA)
  • Vacation, PTO, and 10 paid holidays per year
  • Opportunities for advancement based on performance, personal growth, and cultural fit
  • A team-oriented culture that supports continuing education and career growth
  • Strong support for volunteer, community, and industry involvement

Apply