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Online Chat Support Jobs in Rochester, NY (NOW HIRING)

Ralph Honda

Service BDC Coordinator

Rochester, NY

$37K - $45K/yr

You will be responsible for assisting customers with their inquiries online and over the phone. You ... Support dealership CSI objectives. * Maintain professionalism and a positive customer experience.

Ralph Honda

Service BDC Coordinator

Rochester, NY

$37K - $45K/yr

You will be responsible for assisting customers with their inquiries online and over the phone. You ... Support dealership CSI objectives. Maintain professionalism and a positive customer experience.

GoNetspeed

Technical Support Representative

Rochester, NY · On-site

$20 - $25/hr

The Technical Support Technician position will be a key position within GoNetspeed's Network Operations Center. This candidate will be responsible for providing Level I and potentially some Level II ...

GoNetspeed

Technical Support Representative

Rochester, NY · On-site

$20 - $25/hr

The Technical Support Technician position will be a key position within GoNetspeed's Network Operations Center. This candidate will be responsible for providing Level I and potentially some Level II ...

Infojini Inc

Customer Support

Rochester, NY · On-site

$16.75 - $21.50/hr

We will provide testing for computer skills in window based applications ,Word and Excel (Outlook is a plus) and Customer service skills. Candidates must type at least 30 words per minute and must ...

Kelly Services

Technical Customer Support

Rochester, NY · Hybrid

$18.50/hr

Technical Customer Support Location: Rochester, NY Pay Rate: $18.50 per hour Schedule: Monday - Friday, 9:30 AM - 6:00 PM Work Arrangement: Hybrid after training (in-office Monday to Wednesday ...

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Be Seen First

Customer Service Representative

West Henrietta, NY · On-site

$21 - $22/hr

Key Responsibilities:- Provide quality customer service through phone, email, chat, and other communication channels. Support clients with background screening and related service inquiries ...

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Showing results 21-40

All JobsOnline Chat Support JobsOnline Chat Support Jobs in Rochester, NY

Online Chat Support information

See Rochester, NY salary details

$14

$25

$44

How much do online chat support jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for online chat support in Rochester, NY is $25.70, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $27.98 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an online chat support specialist?

To thrive as an Online Chat Support specialist, you need strong written communication, problem-solving abilities, and familiarity with customer service protocols, often supported by a high school diploma or equivalent. Proficiency with live chat platforms, CRM systems, and ticketing software is typically required. Patience, active listening, and a customer-centric attitude help you stand out in this role. These competencies ensure efficient, accurate, and positive support experiences, which are crucial for customer satisfaction and brand reputation.

What are some common challenges faced by online chat support representatives and how can they be managed?

Online Chat Support representatives often manage multiple conversations simultaneously, which can make it challenging to maintain accuracy and personalized service. A key to success is developing strong multitasking skills and using tools like canned responses and knowledge bases efficiently. Representatives may also encounter difficult or frustrated customers; remaining calm, empathetic, and solution-focused is essential. Regular feedback, ongoing training, and supportive team environments help manage these challenges and foster professional growth.

What is the difference between Online Chat Support vs Customer Service Representative?

AspectOnline Chat SupportCustomer Service Representative
CredentialsHigh school diploma or equivalent; sometimes certifications in communication or tech supportHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentRemote or office-based, primarily online communicationOffice or call center, face-to-face or phone interactions
Industry UsageCommon in e-commerce, tech, and online servicesUsed across various industries including retail, banking, and telecom
Search & Comparison IntentFocuses on online communication skills and tech supportEmphasizes direct customer interaction and problem-solving

Online Chat Support and Customer Service Representative roles share similarities in communication skills and industry usage, but differ mainly in interaction mode and work environment. Online Chat Support specializes in online, remote communication, often within tech or e-commerce sectors, while Customer Service Representatives may work face-to-face or via phone across diverse industries.

Are online chat support jobs legit?

Online chat support jobs are legitimate roles that involve assisting customers through live chat platforms. They often require good communication skills, basic computer knowledge, and sometimes specific training or certifications; however, job seekers should be cautious of scams and verify the employer's credibility before applying.

How much do online chat support agents get paid?

Online chat support agents typically earn between $12 and $20 per hour, depending on experience, location, and the company. Some roles may offer additional benefits or flexible schedules, and higher pay is often associated with technical or specialized support skills.

How to become an online chat support agent?

To become an online chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer service software. Some employers may require previous customer service experience or technical knowledge related to the company's products or services.

What are the most commonly searched types of Chat Support jobs in Rochester, NY?

The most popular types of Chat Support jobs in Rochester, NY are:

What are popular job titles related to Online Chat Support jobs in Rochester, NY?

For Online Chat Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Online Chat Support jobs in Rochester, NY look for?

The top searched job categories for Online Chat Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Online Chat Support jobs?

Cities near Rochester, NY with the most Online Chat Support job openings:

Online Chat Support jobs near you
Infographic showing various Online Chat Support job openings in Rochester, NY as of August 2026, with employment types broken down into 76% Full Time, 16% Part Time, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $53,457 per year, or $25.7 per hour.

Remote Travel Customer Support Specialist

Hallford Travels

Rochester, NY • Remote

Full-time

Re-posted 3 days ago

Job description

We are seeking friendly, dependable, and service-oriented individuals to join our team as a Remote Travel Customer Support Specialist. In this role, you will assist clients with travel-related questions, help coordinate travel arrangements, and provide support throughout the travel planning process.
This opportunity is well suited for individuals who enjoy helping others, have strong communication skills, and are interested in working in the travel industry from a remote environment.
Client Support & Travel Assistance
In this role, you will:

  • Provide excellent customer service to clients planning travel
  • Assist with researching and coordinating travel options including cruises, vacation packages, tours, and hotel accommodations
  • Respond to client questions and provide helpful travel information
  • Communicate with travel suppliers to confirm reservations and travel details
  • Maintain accurate records of client interactions and bookings
  • Stay informed on travel promotions, supplier updates, and destination information
  • Provide support to clients before and after travel when needed

Skills & Qualifications
Successful candidates typically demonstrate:

  • Strong customer service and communication skills
  • Ability to work independently in a remote environment
  • Comfortable using email, online platforms, and basic computer tools
  • Organized with strong attention to detail
  • Positive attitude and professional communication style

Previous experience in customer service or travel is helpful but not required.
What We Offer

  • Remote work opportunity
  • Flexible scheduling options
  • Access to travel industry training and resources
  • Ongoing support from an experienced travel team
  • Travel industry perks and supplier discounts when available

Apply