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Online Support Jobs in Rochester, NY (NOW HIRING)

... online Social Networking tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Wordpress Tutor

Rochester, NY · Remote

$18 - $40/hr

... to support students from WordPress beginners through intermediate users building professional websites, blogs, and online portfolios. * Effective Teaching Methods: Ability to identify concepts ...

Guitar Tutor

Rochester, NY · Remote

$18 - $40/hr

... online Guitar tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

NPTE Tutor

Rochester, NY · Remote

$18 - $40/hr

... online NPTE tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

... online Microsoft Office tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Rhino Tutor

Rochester, NY · Remote

$18 - $40/hr

... online Rhino tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

... online Autodesk Fusion 360 tutors nationally. As a tutor on the Varsity Tutors Platform, you'll ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

Sketchup Tutor

Rochester, NY · Remote

$18 - $40/hr

... online Sketchup tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

PSAT Tutor

Rochester, NY · Remote

$18 - $40/hr

... online PSAT tutors nationally. As a tutor on the Varsity Tutors Platform, you'll have the ... Our AI-powered Tutor Copilot enhances your sessions with real-time instructional support, lesson ...

... support services to the post-secondary education sector. Formerly part of Grand Canyon University ... online academic programs for education, healthcare and business and drive inquiry generation. You ...

Support and administer Microsoft 365 services including: o Exchange Online o Microsoft Teams o SharePoint Online o Entra ID (Azure AD) o Microsoft Intune / Endpoint Manager * Support and maintain ...

Support and administer Microsoft 365 services including: o Exchange Online o Microsoft Teams o SharePoint Online o Entra ID (Azure AD) o Microsoft Intune / Endpoint Manager * Support and maintain ...

Support and administer Microsoft 365 services including: o Exchange Online o Microsoft Teams o SharePoint Online o Entra ID (Azure AD) o Microsoft Intune / Endpoint Manager * Support and maintain ...

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Online Support information

See Rochester, NY salary details

$11

$18

$25

How much do online support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for online support in Rochester, NY is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.14 per hour, depending on experience, location, and employer.

What are online support jobs?

Online support jobs include customer service positions and technical jobs in IT or related fields. As you would expect, the duties for these different positions vary, although some broad responsibilities overlap. As an online customer support worker, your role is to field customer questions through live chat, by text, or via email. Customers may be seeking more information about a specific retail product or types of services your company offers, or may be calling to complain about issues such as missing orders or returns. As an IT support worker, you interact with customers in a similar fashion, but your role is typically to troubleshoot technical problems with computers, networks, or software.

What are online support jobs?

Online Support jobs involve assisting customers or clients through digital channels such as email, chat, or social media. Professionals in these roles help resolve issues, answer questions, and provide information about products or services. They are often the first point of contact for customers seeking help online and play a crucial role in ensuring customer satisfaction. Online Support positions may be found in a variety of industries, including retail, technology, and service sectors.

What are the key skills and qualifications needed to thrive as an online support specialist, and why are they important?

To thrive as an Online Support specialist, you need strong problem-solving abilities, excellent written communication, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with help desk software, CRM systems, and live chat platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of customer issues, positive customer experiences, and high client satisfaction in fast-paced online environments.

What are some common challenges faced by online support specialists, and how can they be managed effectively?

Online Support specialists often encounter challenges such as handling high volumes of customer inquiries, managing difficult or frustrated customers, and quickly adapting to new technologies or product updates. Effective time management, strong communication skills, and familiarity with helpdesk software can help address these challenges. Regular training sessions and collaboration with team members also play a key role in ensuring issues are resolved efficiently while maintaining a positive customer experience.

What is the difference between Online Support vs Customer Service Representative?

AspectOnline SupportCustomer Service Representative
CredentialsTypically requires technical knowledge, basic certifications, or training in specific software or platformsOften requires communication skills, customer service training, and sometimes a high school diploma or equivalent
Work EnvironmentPrimarily remote, working through online chat, email, or ticket systemsCan be remote or in-office, interacting with customers via phone, email, or in person
Industry UsageCommon in tech, e-commerce, and software companiesWidely used across retail, telecom, and service industries

Online Support and Customer Service Representatives both focus on assisting customers, but Online Support emphasizes technical help via digital channels, while Customer Service Representatives handle general inquiries and support through various communication methods. The roles often overlap but differ mainly in technical complexity and communication channels.

What are the most commonly searched types of Support jobs in Rochester, NY?

The most popular types of Support jobs in Rochester, NY are:

What are popular job titles related to Online Support jobs in Rochester, NY?

For Online Support jobs in Rochester, NY, the most frequently searched job titles are:

What cities near Rochester, NY are hiring for Online Support jobs?

Cities near Rochester, NY with the most Online Support job openings:

Infographic showing various Online Support job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $38,155 per year, or $18.3 per hour.

Associate Manager, Product Development & Production

LOFT

Rochester, NY • On-site

$65 - $72/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 3 days ago

New


LOFT rating

6.4

Company rating: 6.4 out of 10

Based on 110 frontline employees who took The Breakroom Quiz

42nd of 104 rated fashion retailers


Job description

About usLOFT creates modern, feminine, versatile clothing for women with one common style goal: to look and feel confident wherever the day takes them. We empower women to find their authentic self-expression because feeling like yourself is always in style.Here at LOFT, we're busy styling the careers and supporting the lives of everyday optimists just like you. Express your authentic self and experience endless inspiration, all while enjoying the opportunities and benefits that help you get the most from your career, life, and wardrobe.About the roleThe Associate Manager - Product Development & Production assists in the process from seasonal development of product to the manufacturing process in alignment with the divisional sourcing strategy. Ensures design vision and product integrity standards are met while adhering to the Product Lifecycle Calendar and meeting financial goals. Ensures Ann Inc. standards of IMU performance, quality, delivery and business practices are achieved. Champions the company's Values & Practices by maintaining effective collaborative relationships, taking pride in the company and brand, and embracing diversity.The impact you can haveAssists to achieve seasonal IMU aligned to the corporate financial objectives.Supports manager to establish target costs, email counterparts to assist with negotiations, and communicates with vendors during face-to-face meetings.Maintains Zymmetry system and creates style numbers.Manages purchase order requests and revisions through SAP.Requests and tracks all samples (line building,1st fit, marketing, production samples).Prepares and assists with pre-classification process.Assists with bulk fabric commitments.Requests and tracks development testing and samples.Creates and maintains seasonal re-cap charts.Maintains departmental files within the sourcing systems.Builds collaborative relationships with the cross functional team members.Attends weekly fit meeting.Daily correspondence with overseas offices.Handles other responsibilities and projects, as assigned.You’ll bring to the roleBachelor’s degree, in a related field of study, or equivalent functional experience.2-3 years’ experience in Production.Detail oriented, with strong organizational capabilities.Strong analytical, verbal and written communication skills.Flexible/adaptable in a fast-paced environment.Team oriented.Proficient in Microsoft Office Applications.Potential for seasonal travel.Benefits at KnitWell GroupMerchandise discount at our brands: 50% off regular-priced merchandise at Ann Taylor, LOFT, & Lane Bryant (in store and online)Support for your individual development plus career mobility within our family of brandsA culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities*Medical, dental, vision insurance & 401(K) retirement*Employee Assistance Program (EAP)Time off – paid time off & holidays*The target salary range for this role is: $65,000 - $72,000*Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.This position works in a hybrid model, with three days per week worked in the New York, NY location and two days per week worked remotely.Location:New York OfficePosition Type:Regular/Full timeEqual Employment OpportunityThe Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation. #J-18808-Ljbffr

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