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Weekend Support Jobs in Rochester, NY (NOW HIRING)

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Weekend Support information

See Rochester, NY salary details

$11

$18

$25

How much do weekend support jobs pay per hour?

As of May 29, 2026, the average hourly pay for weekend support in Rochester, NY is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.14 per hour, depending on experience, location, and employer.

What Are Weekend Support Jobs?

Weekend support jobs include a variety of roles in tech support, customer service, and similar positions. Most of these jobs are part-time and take place Saturday-Sunday, but some companies have other definitions of weekend shifts and could start them as early as Thursday. In this type of role, you may work at a call center, in an office environment, or virtually from home to answer questions, troubleshoot problems, and otherwise provide help to customers or other employees. Many details of this job vary by company. For example, if an employer sells enterprise software, weekend support positions may focus on answering questions from users trying to perform specific tasks with that software.

What are the key skills and qualifications needed to thrive as a Weekend Support, and why are they important?

To thrive as a Weekend Support professional, you typically need strong customer service skills, problem-solving abilities, and familiarity with company protocols or relevant industry knowledge. Experience with ticketing systems, CRM software, and sometimes basic troubleshooting tools is often required. Excellent communication, reliability, and the ability to remain calm under pressure are crucial soft skills for this role. These qualities ensure that customer issues are efficiently resolved and service standards are maintained during off-peak hours.

What are the typical responsibilities and expectations for someone working in a Weekend Support role?

In a Weekend Support role, you are primarily responsible for providing customer or technical assistance during weekends when regular staff may be unavailable. This often involves responding to urgent inquiries, troubleshooting issues, escalating problems as needed, and documenting actions taken. You may work independently or as part of a small team, collaborating with weekday staff to ensure seamless handoff and continuity of support. Flexibility, strong communication skills, and the ability to handle high-pressure situations are valuable in this role, as weekend shifts can sometimes bring unexpected challenges.

What are Weekend Support roles?

Weekend Support roles are positions that provide assistance, technical support, or customer service specifically during the weekend. These roles are crucial for companies that operate outside standard weekday hours, ensuring customers or users receive help when they need it most. Weekend Support staff may work in IT, customer service, healthcare, or other industries, responding to inquiries, troubleshooting issues, and maintaining service continuity. Shifts typically cover Saturdays and Sundays, and may include evenings or nights depending on the employer's needs.

What is the difference between Weekend Support vs Customer Service Representative?

AspectWeekend SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; often customer service training
Work EnvironmentCall centers, retail, healthcare, or hospitality during weekendsCall centers, retail, or office settings, primarily weekdays but often includes weekends
Employer & Industry UsageRetail, healthcare, hospitality, logisticsRetail, telecommunications, finance, and service industries
Common Search & ComparisonYesYes

Weekend Support roles focus on providing assistance during weekends, often in retail, healthcare, or hospitality sectors, with similar credentials to customer service roles. Customer Service Representatives typically work weekdays but may also cover weekends, handling customer inquiries across various industries. While both roles involve communication and problem-solving, Weekend Support is specifically tailored for weekend shifts, making it ideal for those seeking weekend employment opportunities.

What are the most commonly searched types of Support jobs in Rochester, NY? The most popular types of Support jobs in Rochester, NY are:
What are popular job titles related to Weekend Support jobs in Rochester, NY? For Weekend Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Weekend Support jobs in Rochester, NY look for? The top searched job categories for Weekend Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Weekend Support jobs? Cities near Rochester, NY with the most Weekend Support job openings:
Infographic showing various Weekend Support job openings in Rochester, NY as of May 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 96% In-person, 2% Hybrid, and 2% Remote job distribution, with an average salary of $38,155 per year, or $18.3 per hour.

Direct Support Professional - Weekend Floater

Happiness House CP Rochester

Rochester, NY โ€ข On-site

$19 - $21.50/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 24 days ago


Job description

About the Organization
CP Rochester and Happiness House are private nonprofit health, educational, residential and human service organizations that have been serving communities in the Finger Lakes Region since 1969 and the Greater Rochester Area since 1946. Today with sites in Rochester, Canandaigua, Geneva, Gorham, Midlakes and Waterloo, our agencies offer an array of educational, therapeutic, recreational, residential and family support programs and services for children and adults with and without disabilities. On average, our agencies serve 3,650 families each year and employ approximately 600 people.
Our staff consists of dedicated and knowledgeable professionals and clinicians with expertise in the areas of Special Education, Early Childhood Education, Physical, Occupational, Speech and Music Therapies, Psychology, Service Coordination, Nursing, Dental Services, and Developmental Disabilities.
Committed to serving individuals with autism, traumatic brain injury, neurological impairments, as well as a wide variety of developmental disabilities such as cerebral palsy and Down syndrome, our staff partners with individuals and their families to support them in meeting their goals.
EOE Statement
CP Rochester and Happiness House are an equal opportunity employers. We do not discriminate against employees or applicants in the hiring, promotion, compensation, placement, termination, layoff, recall, transfer, leaves of absence or any other term or condition of employment on the basis of race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran, domestic violence victim status, prior arrest and conviction records or any other protected category in accordance with applicable federal, state and local laws.
Description
Job Title: Direct Support Professional - Weekend Floater
Location: CP Rochester - Rochester, NY Area
Salary Commensurate with Experience: $19.00 - $21.50 per hour plus an additional $1.00 per hour differential as a Floater.
**This position is eligible for a $500 signing bonus! This bonus is earned and payable as follows: 50% ($250) in the pay period following the 6-month anniversary of your employment, and 50% ($250) in the pay period following the one-year anniversary of your employment.**
Employment: 20 hours per weekend, 10 hours each Saturday and Sunday at varying times as needed with an opportunity to become fulltime.
Requirements:
  • High School Diploma or GED.
  • Experience working with special needs population preferred.
  • Valid and clean NYS driver's license.
  • Demonstrated ability to effectively communicate verbally and in writing.
  • Must obtain and maintain Medical Certification.
  • Ability to complete required training classes.

Summary/Objective: Provides safety and supervision of all individuals focusing on fulfilling the Agency's Mission, Vision and Values and providing services which meet or exceed the goals of the individual, department and the agency. The Floater position provides weekend coverage to IRA's as assigned to various houses, depending upon the need - flexibility is essential.
Essential Functions:
  • Implements health-related and medication regimens for all consumers in accordance with policies and procedures.
  • Implements behavior treatment plans as written, following documentation protocol as required.
  • Accompanies residents to off-site locations/activities, helping them to access and utilize community resources (i.e. grocery shopping, recreation, entertainment, medical appointments, banking, etc.).
  • Assists residents with planning and accessing recreational and social activities.
  • Provides input regarding assessment and capabilities for team meetings/progress updates, etc. Attends meetings as requested.
  • Acts as a role model for program participants by interacting with others in a professional and respectful manner, dressing appropriately, and using good personal hygiene.
  • Maintains necessary documentation as required and per agency policies.
  • Communicates regularly with agency personnel to provide opportunities for exchange of information and discussion of concerns. Provides feedback to Supervisor regarding resident and/or facility concerns.
  • Assists residents in working toward achievement of their goals, while ensuring adherence to applicable Behavioral Support Plans.
  • Manages crisis situations per agency policies and procedures, contacting Administrator on-call as necessary.
  • Helps to ensure a positive appearance of the facility by assisting with site inspections, timely reporting of maintenance needs, performs general housekeeping and home maintenance activities, etc.
  • Creates opportunities for, and encourages individuals to make as many decisions as possible, ranging from basic choices, such as food and clothing, to long term planning of life goals.
  • Ensures individual care meets or exceeds established standards in areas including personal hygiene, grooming, feeding, care and respect for individual's belongings, room cleaning, and other daily living skills.
  • Provides emergency and first aid treatment, within their scope of training, as needed until relieved by other staff, a professional medical person, or other designated person.
  • Provides emergency and first aid treatment, within their scope of training, as needed until relieved by other staff, a professional medical person, or other designated person.
  • Attends all departmental or other related meetings for those individuals assigned to him/her.
  • Participates and acts as a contributing member in the development and maintenance of person-centered Res Hab plans.
  • Implements and monitors Res Hab Plans as scheduled.
  • Participates in the team decision-making process and carries out decisions consistently.
  • Presents a positive and professional public image. Has a polite and professional interaction with individuals, families, staff, and members of the community.
  • Attends all required training and any other training as assigned by supervisor.
  • Participates in conferences, workshops and in-service training as needed or recommended to enhance job skills and personal growth and development.
  • Adheres to agency's policies and procedures as well as department guidelines.

Competency Requirements:
  • Individual/Client Focus
  • Ethical Conduct
  • Flexibility
  • Initiative
  • Personal Effectiveness/Credibility
  • Teamwork Orientation

Supervisory Responsibility: None.
Other Duties: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Work Environment: This job operates in a residential setting.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit, stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move objects up to 50 pounds. See attached physical limitations.
Travel: Primarily local during the business day, but employee may be expected to work at any of the residential houses.
Our comprehensive benefit plan includes but is not limited to (full-time & part-time):
  • Affordable Medical (full-time only) / Dental / Vision Insurance
  • 17 days Paid Time Off (PTO)
  • Paid Sick Time
  • 9 Paid Holidays
  • 403(b) and/or ROTH Retirement Plan with employer match
  • Additional Insurance Offerings - Voluntary Short-Term Disability, Specified Disease Insurance w/ Cancer Rider, Accident Insurance, Identity Theft Protection
  • Employer Paid Health Reimbursement Arrangement (high deductible medical plan)
  • Employer paid Life Insurance, Short-term and Long-term Disability Insurance
  • Tuition Reimbursement plus a 25% Tuition Discount for benefit-eligible Employees and Family Members at Roberts Wesleyan College

Apply: https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?R_ID=6601918
The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, internal equity, and location.
EEO Statement: The agencies are equal opportunity employers. We do not discriminate against employees or applicants in the hiring, promotion, compensation, placement, termination, layoff, recall, transfer, leaves of absence or any other term or condition of employment on the basis of race, color, religion, sex, sexual orientation, gender orientation/identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran, domestic violence victim status, prior arrest and conviction records or any other protected category in accordance with applicable federal, state and local laws.
Position Requirements
  • High School Diploma or GED.
  • Experience working with special needs population preferred.
  • Valid and clean NYS driver's license.
  • Demonstrated ability to effectively communicate verbally and in writing.
  • Must obtain and maintain Medical Certification.
  • Ability to complete required training classes.

Location
CP Rochester - Residential Services
Full-Time/Part-Time
Part-Time
Shift
Weekends
Category
Operations
Number of Openings
1
Req Number
OPE-24-00027
This position is currently accepting applications.