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Support Manager Jobs in Rochester, NY (NOW HIRING)

WM

Fleet Field Support Manager

Rochester, NY

$106.37K - $158.97K/yr

Communicates facility support observations, findings, and corrective action issues to the Group Fleet Director, Corporate Management, and support field staff, as needed. * Travel, as required, to ...

L3HHCM20

Production Support

Rochester, NY · On-site

$41.50K - $76.50K/yr

You will collaborate with Operations Management to follow established manufacturing standards and ... Fully proficient support individual contributor. * Works under limited supervision. * May be a ...

Transcat, Inc.

IT Support Supervisor

Rochester, NY · On-site

$80K - $90K/yr

The IT Support Supervisor ensures compliance with security policies, promotes user training, and manages support tools and systems. Responsibilities * Lead, motivate, and mentor the IT Helpdesk team ...

Milton CAT

Inspection Specialist

Batavia, NY · On-site

$60K - $65K/yr

Work with Product Support Management Team to identify new opportunities in the Undercarriage and GET markets. * Collaborate daily with the Product Sales Teams to develop and sell key customers ...

Info Advantage Inc

IT Support Technician Level 1

Rochester, NY · Remote

$21.25 - $29/hr

The ideal candidate is customer-focused, organized, and comfortable working in a fast-paced managed services environment. Key Responsibilities Remote Support & Service Desk Provide Tier 1-2 remote ...

Highland Hospital

Support Specialist

Rochester, NY

$19.63 - $26/hr

Management of employee ID badges, access, and parking, as well as to provide clerical support for all support departments (Support Services Department Courier Services staff, Telecommunications ...

Highland Hospital

Support Specialist

Rochester, NY · On-site

$19.50 - $26/hr

Management of employee ID badges, access, and parking, as well as to provide clerical support for all support departments (Support Services Department Courier Services staff, Telecommunications ...

Highland Hospital

Support Specialist

Rochester, NY · On-site

$19.50 - $26/hr

Management of employee ID badges, access, and parking, as well as to provide clerical support for all support departments (Support Services Department Courier Services staff, Telecommunications ...

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Support Manager information

See Rochester, NY salary details

$22.2K

$67K

$119.4K

How much do support manager jobs pay per year?

As of May 28, 2026, the average yearly pay for support manager in Rochester, NY is $66,994.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $89,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Support jobs in Rochester, NY? The most popular types of Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Support Manager jobs? Cities near Rochester, NY with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Rochester, NY as of May 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 92% In-person, and 8% Hybrid job distribution, with an average salary of $66,994 per year, or $32.2 per hour.

Fleet Field Support Manager

WM

Rochester, NY

$106.37K - $158.97K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

WM, a Fortune 250 company, is the leading provider of comprehensive waste and environmental services in North America. We are strongly committed to a foundation of operating excellence, professionalism and financial strength. WM serves nearly 25 million customers in residential, commercial, industrial and municipal markets throughout North America through a network of collection operations, transfer stations, landfills, recycling facilities and waste-based energy production projects.

I. Job Summary

Manages the full fleet of primary and secondary equipment, in alignment with corporate objectives, as required for designated projects.

Travel: This role will involve up to 80% travel to sites in the New England Area

II. Essential Duties and Responsibilities

  • Coaches and develops field-based Fleet Managers to ensure knowledge transfer on key business process.

  • Performs site assessments/audits (at the direction of the Group Fleet Director) to assist site in identifying maintenance performance improvement opportunities.

  • Communicates facility support observations, findings, and corrective action issues to the Group Fleet Director, Corporate Management, and support field staff, as needed.

  • Travel, as required, to support Fleet Maintenance Initiatives (estimated 40 weeks annually).

  • Provide field communications between all levels of management for the Field Support staff.

  • Support COMPASS activity. Serve as support resource between corporate and field staff.

  • Champions a customer-focused, results-oriented, safe culture inside and outside the Fleet/Maintenance organization.

  • Acts as an internal consultant and advisor to leadership in assigned geographic area.

  • Maintains a demonstrated competency in the areas of fleet management, asset utilization, process implementation, process, improvement, root cause analysis, customer service, training, personnel development, and capital/expense management.

III. Qualifications

A. Required Qualifications

  • High School Diploma or GED (accredited).

  • Valid driver's license required

B. Preferred Qualifications

  • 5 years of relevant work experience in the refuse industry, automotive industry, trucking industry or military maintenance background (in addition to education requirement).

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

  • Repetitive Motions

  • Eye/Hand/Foot Coordination

  • Sitting

  • Talking

  • Hearing

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers, phones, copy machines, etc.

Pay: The expected base pay range for this on-site position is $106,370- $158,974. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.

V. Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click Apply.

Equal Opportunity Employer: Minority/Female/Disability/Veteran

About WM

Sourced by ZipRecruiter

Industry

Environmental consulting services

Company size

10,000+ Employees

Headquarters location

Houston, TX, US

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