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Support Manager Jobs in Rochester, NY (NOW HIRING)

L3HHCM20

Production Support D-Stockroom

Rochester, NY · On-site

$49K - $91K/yr

Production Support D Job Code: 38174 Job Location: JROC Rochester, New York Job Schedule: 3rd Shift 3/36 At L3Harris Technologies, we deliver trusted, innovative solutions in support of our customers ...

Home Depot

Store Support

Victor, NY · On-site

$17 - $19/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Rochester, NY · On-site

$15.50 - $17.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Rochester, NY · On-site

$17 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Rochester, NY

$14.75 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Greece, NY

$14.25 - $17.75/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Rochester, NY · On-site

$17 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

Home Depot

Store Support

Rochester, NY

$14.75 - $18.50/hr

... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...

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Support Manager information

See Rochester, NY salary details

$21.8K

$65.7K

$117.1K

How much do support manager jobs pay per year?

As of Jul 16, 2026, the average yearly pay for support manager in Rochester, NY is $65,711.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $88,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

Is a CSA job stressful?

A Customer Service Associate (CSA) job can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. Managing difficult interactions and meeting performance metrics are common sources of pressure in this role.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are high paying manager jobs?

High paying manager jobs include executive roles such as Chief Executive Officer, Chief Operating Officer, and Vice President, as well as specialized managerial positions in industries like finance, technology, and healthcare. These roles typically require extensive experience, leadership skills, and often advanced certifications or degrees, with salaries often exceeding six figures annually.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

Do you need a degree to be a customer service manager?

A degree is not always required to become a customer service manager, but many employers prefer candidates with a bachelor's degree in business, management, or related fields. Relevant experience, strong communication skills, and leadership abilities are often more important for this role than formal education alone.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.
What are the most commonly searched types of Support jobs in Rochester, NY? The most popular types of Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Support Manager jobs? Cities near Rochester, NY with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Rochester, NY as of July 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 92% In-person, and 8% Hybrid job distribution, with an average salary of $65,711 per year, or $31.6 per hour.
Direct Support Supervisor - Medical Liaison

Direct Support Supervisor - Medical Liaison

Heritage Christian Services

Rochester, NY

$22.10/hr

Other

Retirement, PTO

Re-posted 16 days ago

Heritage Christian Services rating

5.6

Company rating: 5.6 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

Overview

We're making the hiring process easier by using a video interviewing technology called HireVue. After completing your online application, record your job interview using your computer or smartphone at a time that works for you. HireVue will send you an email with a link and instructions. If you can't complete your interview right away, we'd love for you to complete it within a few days. One of our recruiters will be in touch within one to two business days with next steps. We can't wait to see what you have to offer.

Text "START" to 47257  or Click HERE to opt in to receive the invite via text message. Message and data rates may apply.

Pay rate for this position: $22.10 / hr

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting

Responsibilities

Looking for a fulfilling career? We're hiring medical liaisons to assist adults with intellectual and developmental disabilities. This position gives you the opportunity to showcase your leadership and organizational skills in the role of the medical liaison. Not only will you be a DSP, you will be an advocate and voice as people exercise informed decision making in regards to their health care. You will be an ally as they communicate their wants and needs to others.  The medical liaison is a hands-on professional that has a direct role in supporting the health and wellness of people with intellectual and developmental disabilities.  The medical liaison is also responsible for supporting the team meet the health and medical needs of the people whom they support.

Qualifications
  • Minimum of High School diploma or High School Equivalency; college experience preferred. 
  • Valid New York State drivers' license that meets Heritage Christian Services motor vehicle standards. Reliable transportation required.
  • Physical ability to lift over 50 pounds and provide assistance to people who require support with transfers.
  • Minimum Six months experience in direct support is required.
  • Medical background experience, preferred.

Ideal candidates should demonstrate:

  • Excellent organizational, verbal and written communication skills
  • Flexibility in scheduling
  • Ability to lead and motivate others

Benefits include:

  • Holidays - Full-time employees receive 11 paid holidays a year, including three that can be flexed for days that are important to them.
  • Vacation time - begin to accrue vacation time immediately and can use vacation hours after six months of benefit-eligible employment.
  • Paid sick leave - All employees begin to accrue paid sick leave immediately upon hire and can use it upon accrual as needed.
  • Retirement plan - Heritage Christian Services contributes to employee retirement funds after 12 months and/or 1,000 hours of employment; it's invested money that employees can use at upon retirement.

Our Commitment to Equity and Justice

 

We believe that people are entitled to dignity, respect, equity and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity. As you speak out, be strong, faithful and well.

#ZR

Employment Type: OTHER

What Heritage Christian Services employees say

Pay

Benefits

Hours and flexibility

Workplace

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