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Support Manager Jobs in Rochester, NY (NOW HIRING)

Dave & Buster's, Inc.

Support Technician

Rochester, NY · On-site

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... Provides timely and accurate service while managing wait times and communicating information as ...

Dave & Buster's

Support Technician

Rochester, NY · On-site

Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building ... Provides timely and accurate service while managing wait times and communicating information as ...

L3Harris Technologies

Production Support

Rochester, NY

$41.50K - $76.50K/yr

You will collaborate with Operations Management to follow established manufacturing standards and ... Fully proficient support individual contributor. * Works under limited supervision. * May be a ...

L3 Harris

Production Support

Rochester, NY · On-site

$41.50K - $76.50K/yr

You will collaborate with Operations Management to follow established manufacturing standards and ... Fully proficient support individual contributor. * Works under limited supervision. * May be a ...

L3 Harris

Production Support

Rochester, NY

$41.50K - $76.50K/yr

You will collaborate with Operations Management to follow established manufacturing standards and ... Fully proficient support individual contributor. * Works under limited supervision. * May be a ...

Milton CAT

Inspection Specialist

Batavia, NY · On-site

$60K - $65K/yr

Work with Product Support Management Team to identify new opportunities in the Undercarriage and GET markets. * Collaborate daily with the Product Sales Teams to develop and sell key customers ...

Milton CAT

Inspection Specialist

Batavia, NY

$60K - $65K/yr

Work with Product Support Management Team to identify new opportunities in the Undercarriage and GET markets. * Collaborate daily with the Product Sales Teams to develop and sell key customers ...

Milton CAT

Inspection Specialist

Batavia, NY

$60K - $65K/yr

Work with Product Support Management Team to identify new opportunities in the Undercarriage and GET markets. * Collaborate daily with the Product Sales Teams to develop and sell key customers ...

Milton CAT

Inspection Specialist

Batavia, NY · On-site

$60K - $65K/yr

Work with Product Support Management Team to identify new opportunities in the Undercarriage and GET markets. * Collaborate daily with the Product Sales Teams to develop and sell key customers ...

Milton CAT

Inspection Specialist

Batavia, NY · On-site

$60K - $65K/yr

Work with Product Support Management Team to identify new opportunities in the Undercarriage and GET markets. * Collaborate daily with the Product Sales Teams to develop and sell key customers ...

SUNY Brockport

Classroom Support Specialist

Brockport, NY · On-site

$59.32K - $65.57K/yr

Participates in the Service Desk Management Team. * Coordinates and assists with the upgrade ... Maintains, supports, and provides user training for campus event management system. * Develops and ...

New

chicosfas

Support Associate - Chico's

Pittsford, NY · On-site

$16 - $20/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory ...

chicosfas

Support Associate - Chico's

Pittsford, NY

$16 - $20/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory ...

Chico's FAS, Inc.

Support Associate - Soma

Victor, NY · On-site

$16 - $20/hr

The Support Associate is responsible for supporting a customer and product-focused sales culture ... Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory ...

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Support Manager information

See Rochester, NY salary details

$22.2K

$67K

$119.4K

How much do support manager jobs pay per year?

As of May 29, 2026, the average yearly pay for support manager in Rochester, NY is $66,994.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $89,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a Support Manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What does a Support Manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What are the most commonly searched types of Support jobs in Rochester, NY? The most popular types of Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Support Manager jobs? Cities near Rochester, NY with the most Support Manager job openings:
Support Manager jobs near you
Infographic showing various Support Manager job openings in Rochester, NY as of May 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 92% In-person, and 8% Hybrid job distribution, with an average salary of $66,994 per year, or $32.2 per hour.
Support Technician

Support Technician

Dave & Buster's, Inc.

Rochester, NY • On-site

Part-time

Medical, Dental, Vision, Retirement

Posted 22 days ago

Dave & Buster's rating

5.7

Company rating: 5.7 out of 10

Based on 246 frontline employees who took The Breakroom Quiz

56th of 85 rated restaurants

Job description

Job Description:
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
Gaming Support Techs or Midway Techs are responsible for the repair and maintenance of our building including games, simulators, and technical equipment. They also assist our Guests and maintain ideal player conditions in the midway at all times.
NITTY GRITTY DETAILS:
  • Deliver an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
  • Provides timely and accurate service while managing wait times and communicating information as needed to Guests, Team Members, and Managers.
  • Greets Guests with a positive attitude and enthusiasm while performing multiple job functions. Smiles and greets Guests upon entering Midway.
  • Assists Guests by repairing and maintaining amusements equipment in a timely manner.
  • Loads and refills tickets in redemption games paying special attention to securing all ticket storage areas.
  • Assists the Guest with all requests and answers questions as needed and makes recommendations.
  • Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
  • Notifies Manager of any Guest that is perceived to be unhappy.
  • Responsible for stocking, displaying, and securing merchandise in all storage areas.
  • Conducts merchandise inventory during and after shift, if applicable.
  • Checks for restocking of necessary supplies. Brings all areas up to standard. Discusses problem areas with Manager.
  • Reviews the cleanliness and organization of the Midway games. Ensures all games are clean and unobstructed.
  • Properly positions and set up displays to increase Guest traffic and promote sales.
  • Assists in daily maintenance and organization of tech room and storage areas.
  • Efficiently and safely performs daily, weekly, monthly and quarterly game maintenance as directed by management.
  • Assists with general store maintenance as directed by management.
  • Assists other Team Members as needed.
  • Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
  • Must be friendly and able to smile a lot while working days, nights and/or weekends as required.
  • Technical and/or electrical skills preferred, but not required.
  • Must demonstrate ability to clearly communicate with Guests and other Team Members.
  • Must be at least 18 years of age.

Requirements
STUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
  • Work days, nights, and/or weekends as required.
  • Work off an extension ladder.
  • Work in noisy, fast paced environment with distracting conditions.
  • Move about facility and stand for long periods of time.
  • Read and write handwritten notes.
  • Lift and carry up to 30 pounds.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Salary Range:
16
17.5
We are an equal opportunity employer and participate in E-Verify in states where required.

What Dave & Buster's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Dave & Buster's logo

About Dave & Buster's

Sourced by ZipRecruiter

Dave & Buster's, based in Coppell, Texas, US, is a nationally renowned entity in the hospitality and events industry with a primary focus on providing a unique entertainment and dining experience. The company's official website is daveandbusters.com. They offer a wide array of products and services ranging from video arcade games and billiard tables to an extensive food and beverage menu. Founded in the 1980s, by David Corriveau and James "Buster" Corley, Dave & Buster's initially started as two separate establishments, a bar and an arcade, that eventually merged into one fun-filled entity

Industry

Amusement, gambling, and recreation

Company size

10,000+ Employees

Headquarters location

Coppell, TX, US

Year founded

1982

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