Store Support
$14.50 - $18/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
$14.50 - $18/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Rochester, NY · On-site
$14.75 - $18.50/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Rochester, NY · On-site
$14.75 - $18.50/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Batavia, NY · On-site
$17 - $18.50/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Batavia, NY · On-site
$17 - $18.50/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Rochester, NY · On-site
$16.50 - $18.50/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Rochester, NY · On-site
$16.50 - $18.50/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Rochester, NY · On-site
$15.50 - $17.50/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Rochester, NY · On-site
$15.50 - $17.50/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Victor, NY · On-site
$17 - $19/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
Victor, NY · On-site
$17 - $19/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
$14.75 - $18.50/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Store Support
$14.75 - $18.50/hr
... management or program compliance, these positions play a critical role in ensuring the highest ... supporting key operational responsibilities. Specific positions may include: Office Associate ...
Inspection Specialist
Batavia, NY · On-site
$60K - $65K/yr
Work with Product Support Management Team to identify new opportunities in the Undercarriage and GET markets. * Collaborate daily with the Product Sales Teams to develop and sell key customers ...
Inspection Specialist
Batavia, NY · On-site
$60K - $65K/yr
Work with Product Support Management Team to identify new opportunities in the Undercarriage and GET markets. * Collaborate daily with the Product Sales Teams to develop and sell key customers ...
We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus ...
We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus ...
Admin Support
Rochester, NY · On-site
$16 - $21/hr
The Admin Support is responsible for maintaining and organizing the reception area. Job ... Manage and log incoming and outgoing packages. * Provide assistance to customers with necessary ...
Admin Support
Rochester, NY · On-site
$16 - $21/hr
The Admin Support is responsible for maintaining and organizing the reception area. Job ... Manage and log incoming and outgoing packages. * Provide assistance to customers with necessary ...
Admin Support
$16 - $21/hr
The Admin Support is responsible for maintaining and organizing the reception area. Job ... Manage and log incoming and outgoing packages. * Provide assistance to customers with necessary ...
Admin Support
$16 - $21/hr
The Admin Support is responsible for maintaining and organizing the reception area. Job ... Manage and log incoming and outgoing packages. * Provide assistance to customers with necessary ...
Admin Support
Rochester, NY · On-site
$34K - $45K/yr
The Admin Support is responsible for maintaining and organizing the reception area. Job ... Manage and log incoming and outgoing packages. * Provide assistance to customers with necessary ...
Admin Support
Rochester, NY · On-site
$34K - $45K/yr
The Admin Support is responsible for maintaining and organizing the reception area. Job ... Manage and log incoming and outgoing packages. * Provide assistance to customers with necessary ...
Admin Support
Rochester, NY · On-site
$16 - $21/hr
Admin Support Rochester, NY ( Description Job Status: Regular Full-Time Reports to: CEO Schedule ... Manage and log incoming and outgoing packages. * Provide assistance to customers with necessary ...
Admin Support
Rochester, NY · On-site
$16 - $21/hr
Admin Support Rochester, NY ( Description Job Status: Regular Full-Time Reports to: CEO Schedule ... Manage and log incoming and outgoing packages. * Provide assistance to customers with necessary ...
Inspection Specialist
$60K - $65K/yr
Work with Product Support Management Team to identify new opportunities in the Undercarriage and GET markets. * Collaborate daily with the Product Sales Teams to develop and sell key customers ...
Inspection Specialist
$60K - $65K/yr
Work with Product Support Management Team to identify new opportunities in the Undercarriage and GET markets. * Collaborate daily with the Product Sales Teams to develop and sell key customers ...
Inspection Specialist
Batavia, NY · On-site
$60K - $65K/yr
Work with Product Support Management Team to identify new opportunities in the Undercarriage and GET markets. * Collaborate daily with the Product Sales Teams to develop and sell key customers ...
Inspection Specialist
Batavia, NY · On-site
$60K - $65K/yr
Work with Product Support Management Team to identify new opportunities in the Undercarriage and GET markets. * Collaborate daily with the Product Sales Teams to develop and sell key customers ...
Mobility Support Specialist
Rochester, NY · On-site
Calero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist to work full-time. As part of Managed Mobility Services, the Mobility ...
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Mobility Support Specialist
Rochester, NY · On-site
Calero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist to work full-time. As part of Managed Mobility Services, the Mobility ...
Mobility Support Specialist
Rochester, NY · On-site
$22.50/hr
Calero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist to work full-time. As part of Managed Mobility Services, the Mobility ...
Mobility Support Specialist
Rochester, NY · On-site
$22.50/hr
Calero, the leading technology expense management solution for complex enterprises, is looking for a Mobility Support Specialist to work full-time. As part of Managed Mobility Services, the Mobility ...
Support Specialist, CyberTipline
Rochester, NY · On-site
$24.62 - $26.15/hr
Support Specialist, CyberTipline (CT) LOCATION: Alexandria, VA DATE PREPARED : September 2012 DATE ... Position reports to the CyberTipline Program Manager and may work under the supervision of a team ...
Support Specialist, CyberTipline
Rochester, NY · On-site
$24.62 - $26.15/hr
Support Specialist, CyberTipline (CT) LOCATION: Alexandria, VA DATE PREPARED : September 2012 DATE ... Position reports to the CyberTipline Program Manager and may work under the supervision of a team ...
Support Associate - Chico's
Pittsford, NY · On-site
$16 - $20/hr
The Support Associate is responsible for supporting a customer and product-focused sales culture ... Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory ...
Support Associate - Chico's
Pittsford, NY · On-site
$16 - $20/hr
The Support Associate is responsible for supporting a customer and product-focused sales culture ... Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory ...
Support Associate - Chico's
Rochester, NY · On-site
$16 - $20/hr
The Support Associate is responsible for supporting a customer and product-focused sales culture ... Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory ...
Support Associate - Chico's
Rochester, NY · On-site
$16 - $20/hr
The Support Associate is responsible for supporting a customer and product-focused sales culture ... Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory ...
Support Manager information
See Rochester, NY salary details
$21.8K - $30.4K
9% of jobs
$30.4K - $39.1K
15% of jobs
$40.1K is the 25th percentile. Wages below this are outliers.
$39.1K - $47.8K
14% of jobs
$47.8K - $56.4K
9% of jobs
The median wage is $60.8K / yr.
$56.4K - $65.1K
9% of jobs
$65.1K - $73.8K
10% of jobs
$73.8K - $82.4K
11% of jobs
$83.2K is the 75th percentile. Wages above this are outliers.
$82.4K - $91.1K
6% of jobs
$91.1K - $99.8K
14% of jobs
$99.8K - $108.4K
2% of jobs
$108.4K - $117.1K
3% of jobs
$21.8K
$65.7K
$117.1K
How much do support manager jobs pay per year?
As of Aug 8, 2026, the average yearly pay for support manager in Rochester, NY is $65,711.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,600.00 and $88,100.00 per year, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a support manager, and why are they important?
To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.
What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?
Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.
What is the difference between Support Manager vs Customer Service Supervisor?
| Aspect | Support Manager | Customer Service Supervisor |
|---|---|---|
| Responsibilities | Oversees support teams, manages escalations, develops support strategies | Supervises customer service representatives, handles daily customer interactions |
| Required Skills | Leadership, technical knowledge, problem-solving | Communication, conflict resolution, customer focus |
| Work Environment | Support centers, technical environments | Call centers, retail, service industries |
| Common Certifications | ITIL, customer service management certifications | Customer service certifications, leadership training |
The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.
What does a support manager do?
A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.
What are the most commonly searched types of Support jobs in Rochester, NY? The most popular types of Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Support Manager jobs? Cities near Rochester, NY with the most Support Manager job openings:
Home Depot rating
7.4
Based on 6,417 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.
What Home Depot employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Home Depot
Sourced by ZipRecruiter
The Home Depot is the world’s largest home improvement specialty retailer, operating a vast network of warehouse-format stores across the United States, Canada, and Mexico. Founded in 1978, the company has established itself as the primary resource for building materials, lawn and garden products, and home décor. Its business model caters to two distinct customer bases: Do-It-Yourself (DIY) homeowners and "Pro" customers, such as professional contractors and tradespeople. Beyond product sales, the company offers an extensive suite of services, including professional installation and one of the largest tool rental operations in North America.
Industry
Retail and manufacturing
Company size
10,000+ Employees
Headquarters location
Atlanta, GA, US