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Online Support Jobs in Rochester, NY (NOW HIRING)

CDS Monarch, Inc.

Direct Support Professional

Webster, NY · On-site

$20 - $22/hr

Maintain all required trainings (classroom and online) relevant to the position. * Comply with and ... Provide supports to individuals by assisting in the development and implementation of all support ...

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All JobsOnline Support JobsOnline Support Jobs in Rochester, NY

Online Support information

See Rochester, NY salary details

$11

$18

$25

How much do online support jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for online support in Rochester, NY is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.14 per hour, depending on experience, location, and employer.

What is the difference between Online Support vs Customer Service Representative?

AspectOnline SupportCustomer Service Representative
CredentialsTypically requires technical knowledge, basic certifications, or training in specific software or platformsOften requires communication skills, customer service training, and sometimes a high school diploma or equivalent
Work EnvironmentPrimarily remote, working through online chat, email, or ticket systemsCan be remote or in-office, interacting with customers via phone, email, or in person
Industry UsageCommon in tech, e-commerce, and software companiesWidely used across retail, telecom, and service industries

Online Support and Customer Service Representatives both focus on assisting customers, but Online Support emphasizes technical help via digital channels, while Customer Service Representatives handle general inquiries and support through various communication methods. The roles often overlap but differ mainly in technical complexity and communication channels.

What are some common challenges faced by online support specialists, and how can they be managed effectively?

Online Support specialists often encounter challenges such as handling high volumes of customer inquiries, managing difficult or frustrated customers, and quickly adapting to new technologies or product updates. Effective time management, strong communication skills, and familiarity with helpdesk software can help address these challenges. Regular training sessions and collaboration with team members also play a key role in ensuring issues are resolved efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as an online support specialist, and why are they important?

To thrive as an Online Support specialist, you need strong problem-solving abilities, excellent written communication, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with help desk software, CRM systems, and live chat platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of customer issues, positive customer experiences, and high client satisfaction in fast-paced online environments.

What are online support jobs?

Online support jobs include customer service positions and technical jobs in IT or related fields. As you would expect, the duties for these different positions vary, although some broad responsibilities overlap. As an online customer support worker, your role is to field customer questions through live chat, by text, or via email. Customers may be seeking more information about a specific retail product or types of services your company offers, or may be calling to complain about issues such as missing orders or returns. As an IT support worker, you interact with customers in a similar fashion, but your role is typically to troubleshoot technical problems with computers, networks, or software.

What are online support jobs?

Online Support jobs involve assisting customers or clients through digital channels such as email, chat, or social media. Professionals in these roles help resolve issues, answer questions, and provide information about products or services. They are often the first point of contact for customers seeking help online and play a crucial role in ensuring customer satisfaction. Online Support positions may be found in a variety of industries, including retail, technology, and service sectors.
More about Online Support jobs
What are the most commonly searched types of Support jobs in Rochester, NY? The most popular types of Support jobs in Rochester, NY are:
What are popular job titles related to Online Support jobs in Rochester, NY? For Online Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Online Support jobs in Rochester, NY look for? The top searched job categories for Online Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Online Support jobs? Cities near Rochester, NY with the most Online Support job openings:
Online Support jobs near you
Infographic showing various Online Support job openings in Rochester, NY as of August 2026, with employment types broken down into 54% Full Time, 24% Part Time, and 22% Contract. Highlights an 75% In-person, and 25% Hybrid job distribution, with an average salary of $38,155 per year, or $18.3 per hour.

In-Store Shopper (Online Orders) - Part Time

Whole Foods Market

Rochester, NY

$16 - $25.40/hr

Part-time

Medical, PTO

Re-posted 5 days ago

Whole Foods Market rating

7.6

Company rating: 7.6 out of 10

Whole Foods Market

Based on 1,454 frontline employees who took The Breakroom Quiz

6.1

Company rating compared to similar companies: 6.1 out of 10

Grocery stores average

Based on 49,913 frontline employees who took The Breakroom Quiz

The best things about working at Whole Foods Market

  • 98%

    98% say they get paid time off

    say they get paid time off

  • 89%

    89% say their health insurance is affordable

    say their health insurance is affordable

  • 86%

    86% say they have respectful managers

    say they have respectful managers

Featured by Whole Foods Market, based on 1454 Breakroom Quiz responses from their frontline employees

Job description

A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, alleviating poverty in developing countries, and so much more. Working with us means you are making a difference within your community and beyond. We aren't just a grocery store: we're world-changers. And with your help, we will continue to set the standards of excellence and revolutionize the grocery industry.

Support an exceptional customer experience by preparing customer orders for delivery and pickup. Shoppers prepare orders for everyday goods including produce, meat, dairy, household items, prepared foods, specialty cheeses, wine, and beer. This role requires schedule flexibility to work peak hours including weekends (Saturdays and Sundays), early mornings, midday, and evenings, holidays and peak holiday seasons (November through January). Schedules are issued 14 days in advance, and the average shift length is 4-8 hours.As an In-Store Shopper, you’ll work on the Customer Service & E-Commerce teams supporting and preparing customer orders for delivery and/or pickup. While our offerings will continue to evolve, you’ll shop throughout our store for everyday goods including produce, meat, dairy, household items, prepared foods, specialty cheeses, wine, beer and more. Having a flexible schedule is key to meeting our customers’ needs. We especially need Team Members who can work on Saturday and Sunday – our busiest times of the week! Shoppers with the ability to work nights, weekends, and holidays are preferred.

Job Responsibilities

  • Fulfills online orders efficiently, accurately and with a sense of urgency using handheld technology and/or fixed devices
  • Ensure product and order accuracy through meticulous verification and quality control processes
  • Learn and apply product knowledge, customer service standards, and store operations to deliver exceptional customer experiences
  • Keep staging area organized and free of clutter 
  • Handle in-store and online order returns and pickups
  • Comply with government regulations such as age verification requirements for restricted items
  • Assist with customer inquiries and provide store information
  • Maintain knowledge of product and promotional events 
  • Maintain a positive work environment
  • Communicate clearly, collaboratively and courteously
  • Attend all meetings assigned by Leadership, including daily huddles
  • Support company program and initiatives, inclusive of varied checkout options, store formats and all product assortment, tools, and technology
  • Maintains operational standards including but not limited to safety and store security protocols
  • Ensure adherence to all company policies, procedures, and regulatory requirements
  • Performs other duties as assigned by store or company leadership

Job Skills & Requirements

  • Strong customer service, hospitality and problem-solving skills
  • Detail-oriented with multi-tasking capabilities
  • Flexible availability including nights, weekends, and holidays
  • Adaptability to work in high demand / peak hours
  • Willingness and ability to cross-train to support other teams and tasks
  • Adaptability to learn new technology-driven solutions
  • Thrive in a fast-paced retail environment
  • Clear communication and team collaboration skills

Qualifications

  • No prior retail experience required
  • High school diploma or equivalent preferred
  • Sufficient English language proficiency to prepare and shop customer orders 
  • Must be 18+ years old

Physical Requirements / Working Conditions

  • Stand/walk for 4-8 hours per shift
  • Lift up to 50 pounds
  • Work in various temperature environments (freezer to 90°F)
  • Perform tasks in outdoor and indoor environments
  • Perform repeated motions: bending, reaching, grasping, twisting, squatting
  • Operate standard retail equipment safely
  • Exposure to FDA approved cleaning chemicals
  • May require use of ladders and other E-Commerce equipment
The wage range for this position is $16.00-$25.40 Hourly, commensurate with experience. Whole Foods Market offers "Whole Benefits". Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health & wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person’s date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal). Click here for benefit details.
New entry level Team Members who successfully complete their first 90-days of employment and who remain actively employed in an eligible role, may be eligible for a base rate increase after their 90-day anniversary.
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.
Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.

Working at Whole Foods Market

Perks for frontline workers

From Whole Foods Market, via Breakroom

  • 20% employee discount

  • Paid time off

  • Flexible scheduling

  • Health insurance with dental & vision

  • Growth opportunities

What to expect from working at Whole Foods Market

From Whole Foods Market

About Whole Foods Market, in their own words

From Whole Foods Market

At Whole Foods Market, we understand that the heart and soul of our organization lies in the remarkable people who make up our team. We're more than a grocer; we're a community of diverse, talented individuals coming together to make a positive impact on the world through food.

Company values

From Whole Foods Market

Our purpose is to nourish people and the planet. We’re a purpose-driven company that aims to set the standards of excellence for food retailers. Quality is a state of mind at Whole Foods Market.

Core Values: (1) We sell the highest quality natural and organic foods (2) We satisfy and delight our customers (3) We promote team member growth and happiness (4) We practice win-win partnerships with our suppliers (5) We create profits and prosperity (6) We care about our community and the environment

What Whole Foods Market employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Whole Foods Market logo

About Whole Foods Market

Sourced by ZipRecruiter

Whole Foods Market, Inc., a subsidiary of Amazon, is an American multinational supermarket chain headquartered in Austin, Texas, which sells products free from hydrogenated fats and artificial colors, flavors, and preservatives.A USDA Certified Organic grocer in the United States, the chain is popularly known for its organic selections. Whole Foods has 500 stores in North America and seven in the United Kingdom As of March 4, 2019.

Industry

Food and beverage stores and retail

Company size

10,000+ Employees

Headquarters location

Austin, TX, US

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