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Online Support Jobs in Rochester, NY (NOW HIRING)

CDS Monarch, Inc.

Direct Support Professional

Webster, NY · On-site

$20 - $22/hr

Maintain all required trainings (classroom and online) relevant to the position. * Comply with and ... Provide supports to individuals by assisting in the development and implementation of all support ...

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Online Support information

See Rochester, NY salary details

$11

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How much do online support jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for online support in Rochester, NY is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.14 per hour, depending on experience, location, and employer.

What are online support jobs?

Online support jobs include customer service positions and technical jobs in IT or related fields. As you would expect, the duties for these different positions vary, although some broad responsibilities overlap. As an online customer support worker, your role is to field customer questions through live chat, by text, or via email. Customers may be seeking more information about a specific retail product or types of services your company offers, or may be calling to complain about issues such as missing orders or returns. As an IT support worker, you interact with customers in a similar fashion, but your role is typically to troubleshoot technical problems with computers, networks, or software.

What are online support jobs?

Online Support jobs involve assisting customers or clients through digital channels such as email, chat, or social media. Professionals in these roles help resolve issues, answer questions, and provide information about products or services. They are often the first point of contact for customers seeking help online and play a crucial role in ensuring customer satisfaction. Online Support positions may be found in a variety of industries, including retail, technology, and service sectors.

What are the key skills and qualifications needed to thrive as an online support specialist, and why are they important?

To thrive as an Online Support specialist, you need strong problem-solving abilities, excellent written communication, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with help desk software, CRM systems, and live chat platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of customer issues, positive customer experiences, and high client satisfaction in fast-paced online environments.

What are some common challenges faced by online support specialists, and how can they be managed effectively?

Online Support specialists often encounter challenges such as handling high volumes of customer inquiries, managing difficult or frustrated customers, and quickly adapting to new technologies or product updates. Effective time management, strong communication skills, and familiarity with helpdesk software can help address these challenges. Regular training sessions and collaboration with team members also play a key role in ensuring issues are resolved efficiently while maintaining a positive customer experience.

What is the difference between Online Support vs Customer Service Representative?

AspectOnline SupportCustomer Service Representative
CredentialsTypically requires technical knowledge, basic certifications, or training in specific software or platformsOften requires communication skills, customer service training, and sometimes a high school diploma or equivalent
Work EnvironmentPrimarily remote, working through online chat, email, or ticket systemsCan be remote or in-office, interacting with customers via phone, email, or in person
Industry UsageCommon in tech, e-commerce, and software companiesWidely used across retail, telecom, and service industries

Online Support and Customer Service Representatives both focus on assisting customers, but Online Support emphasizes technical help via digital channels, while Customer Service Representatives handle general inquiries and support through various communication methods. The roles often overlap but differ mainly in technical complexity and communication channels.

More about Online Support jobs

What are the most commonly searched types of Support jobs in Rochester, NY?

The most popular types of Support jobs in Rochester, NY are:

What are popular job titles related to Online Support jobs in Rochester, NY?

For Online Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Online Support jobs in Rochester, NY look for?

The top searched job categories for Online Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Online Support jobs?

Cities near Rochester, NY with the most Online Support job openings:

Online Support jobs near you
Infographic showing various Online Support job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $38,155 per year, or $18.3 per hour.

Direct Support Professional - Part Time

CP Rochester

Pittsford, NY • On-site

$14.25 - $17.25/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 22 days ago

Job description

Company Description
CP Rochester supports individuals of all ages and abilities to determine their pathway in life. We partner with the individual, their family, and the community to fulfill the individual's right to live a productive and rewarding life. CP Rochester provides a wide range of quality health, educational, and support services in the greater Rochester area to assist individuals in achieving their goals.
We are an Equal Opportunity Employer with an outstanding reputation in employee relations and a flexible and friendly environment!
Comprehensive benefit plan including but not limited to:
  • Medical / Dental / Vision Insurance
  • 4 weeks Paid Time Off (PTO)
  • 8 Paid Holidays
  • Matching 403B Retirement Plan
  • Additional Insurance Offerings - Specified Disease Insurance w/ Cancer Rider, Accident Insurance, Identity Theft Protection
  • Employer Paid Health Reimbursement Arrangement (HRA)
  • Employer paid Life Insurance, Short-term and Long-term Disability Insurance
  • Tuition Reimbursement

If you want to make a difference in the lives of others - we want YOU to join our team of caring professionals as a Direct Support Professional on our Residential Services team! As part of our team you will have the personal rewards of making a difference in the lives of adults and their families.
Job Description
In a Direct Support Professional position you will support adults with intellectual & developmental disabilities by:
  • teaching independent living skills
  • assisting with personal care
  • creating opportunities for and encouraging individuals to develop skills in recreation/leisure/hobbies, home management, social/interpersonal and other skill areas including the promotion of self-respect and being respectful of others while developing relationships in the community.

Qualifications
  • High School Diploma or GED
  • Valid and clean New York State Driver's License
  • Demonstrated ability to effectively communicate orally and in writing
  • Ability to complete required training courses, including but not limited to First Aid, CPR, and Medication Administration
  • Physical Requirements include: sitting, standing, walking, lifting up to 50 pounds

Additional Information
Hours of Employment: 20 hours per week, Monday - Friday 6am - 10am
APPLY ON-LINE: http://cprochester.org/employment.asp
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