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Online Support Jobs in Rochester, NY (NOW HIRING)

We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus ...

Provide 1st line support to end-users through high volume calls, chats, and tickets. * Respond to customer inquiries and tickets and provide resolution within the contracted service-level agreement ...

Description Serve as an IT support resource and trusted technical authority for complex IT issues Take ownership of escalated incidents, performing deep‑dive troubleshooting and root‑cause ...

Desktop Support

Rochester, NY · On-site

$20 - $24/hr

Description Serve as an IT support resource and trusted technical authority for complex IT issues Take ownership of escalated incidents, performing deep‑dive troubleshooting and root‑cause ...

The Technical Support Technician position will be a key position within GoNetspeed's Network Operations Center. This candidate will be responsible for providing Level I and potentially some Level II ...

The Technical Support Technician position will be a key position within GoNetspeed's Network Operations Center. This candidate will be responsible for providing Level I and potentially some Level II ...

The Technical Support Technician position will be a key position within GoNetspeed's Network Operations Center. This candidate will be responsible for providing Level I and potentially some Level II ...

Showing results 41-60

Online Support information

See Rochester, NY salary details

$11

$18

$25

How much do online support jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for online support in Rochester, NY is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.14 per hour, depending on experience, location, and employer.

What are online support jobs?

Online support jobs include customer service positions and technical jobs in IT or related fields. As you would expect, the duties for these different positions vary, although some broad responsibilities overlap. As an online customer support worker, your role is to field customer questions through live chat, by text, or via email. Customers may be seeking more information about a specific retail product or types of services your company offers, or may be calling to complain about issues such as missing orders or returns. As an IT support worker, you interact with customers in a similar fashion, but your role is typically to troubleshoot technical problems with computers, networks, or software.

What are online support jobs?

Online Support jobs involve assisting customers or clients through digital channels such as email, chat, or social media. Professionals in these roles help resolve issues, answer questions, and provide information about products or services. They are often the first point of contact for customers seeking help online and play a crucial role in ensuring customer satisfaction. Online Support positions may be found in a variety of industries, including retail, technology, and service sectors.

What are the key skills and qualifications needed to thrive as an online support specialist, and why are they important?

To thrive as an Online Support specialist, you need strong problem-solving abilities, excellent written communication, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with help desk software, CRM systems, and live chat platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of customer issues, positive customer experiences, and high client satisfaction in fast-paced online environments.

What are some common challenges faced by online support specialists, and how can they be managed effectively?

Online Support specialists often encounter challenges such as handling high volumes of customer inquiries, managing difficult or frustrated customers, and quickly adapting to new technologies or product updates. Effective time management, strong communication skills, and familiarity with helpdesk software can help address these challenges. Regular training sessions and collaboration with team members also play a key role in ensuring issues are resolved efficiently while maintaining a positive customer experience.

What is the difference between Online Support vs Customer Service Representative?

AspectOnline SupportCustomer Service Representative
CredentialsTypically requires technical knowledge, basic certifications, or training in specific software or platformsOften requires communication skills, customer service training, and sometimes a high school diploma or equivalent
Work EnvironmentPrimarily remote, working through online chat, email, or ticket systemsCan be remote or in-office, interacting with customers via phone, email, or in person
Industry UsageCommon in tech, e-commerce, and software companiesWidely used across retail, telecom, and service industries

Online Support and Customer Service Representatives both focus on assisting customers, but Online Support emphasizes technical help via digital channels, while Customer Service Representatives handle general inquiries and support through various communication methods. The roles often overlap but differ mainly in technical complexity and communication channels.

What are the most commonly searched types of Support jobs in Rochester, NY?

The most popular types of Support jobs in Rochester, NY are:

What are popular job titles related to Online Support jobs in Rochester, NY?

For Online Support jobs in Rochester, NY, the most frequently searched job titles are:

What cities near Rochester, NY are hiring for Online Support jobs?

Cities near Rochester, NY with the most Online Support job openings:

Infographic showing various Online Support job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 22% Part Time, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $38,155 per year, or $18.3 per hour.

**Direct Support Professional (DSP)

Heritage Christian Services

Rochester, NY • On-site

$20.50 - $22.25/hr

Full-time

Retirement, PTO

Re-posted 6 days ago


Heritage Christian Services rating

5.6

Company rating: 5.6 out of 10

Based on 15 frontline employees who took The Breakroom Quiz


Job description

Are you looking for a rewarding career? We're hiring direct support professionals to work in the field of human services and assist adults with intellectual and developmental disabilities as caregivers. Perks of working with Heritage Christian include schedule flexibility, a supportive work culture, job training and professional development. The pay is $20.50 / hr - $22.25 / hr (based on differentials)

Shift differentials: 

Weekend shifts: + .50 / hr

Overnight (11pm-8am): + .75 / hr

Designated Tier 1 program site: + $1 / hr

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting. 


Responsibilities of a Direct Support Professional (DSP)

  • Listen attentively and take genuine interest in people as they enjoy meals, engage in personal care routines like hygiene and grooming, and keep their schedules
  • Support people in their meaningful relationships with friends, family and loved ones, which include get-togethers, phone calls and more
  • Assist with personal care and medical needs, including monitoring health, administering medication and completing accurate documentation
  • Drive agency vehicles to provide transportation for people
  • Collaborate with co-workers to maintain a positive and safe work environment

Schedule

Full-time and part-time positions are available. Schedules may include evenings, overnights, days and weekends. 

Locations

With over 100 locations, we have positions throughout the Monroe County area including in: Brighton, Brockport, Chili, East Rochester, Fairport, Gates, Greece, Henrietta, Irondequoit, Macedon, Penfield, Pittsford, Rochester, Spencerport, and Webster.  Our corporate office is located at 275 Kenneth Drive, Suite 100, Rochester, NY 14623. 


Qualifications of a Direct Support Professional (DSP)

  • A valid driver’s license and reliable transportation to and from work is required
  • Strong communication skills
  • The physical ability to lift and transfer people who rely on wheelchairs for mobility
  • A high school diploma or equivalent
  • Ability to use a computer efficiently
  • Let us know if you have experience as a Home Health Aide (HHA) or Certified Nursing Assistant (CNA) 

Benefits:

  • Holidays — Full-time employees receive 11 paid holidays a year, including three that can be flexed for days that are important to them.
  • Vacation time — begin to accrue vacation time immediately and can use vacation hours after six months of benefit-eligible employment.
  • Paid sick leave — All employees begin to accrue paid sick leave immediately upon hire and can use it upon accrual as needed.
  • Retirement plan – Heritage Christian Services contributes to employee retirement funds after 12 months and/or 1,000 hours of employment; it’s invested money that employees can use at upon retirement.

Heritage Christian Services is a place to grow

You don't need experience to work with people with disabilities. We provide all of your education and training. You may be a great fit for direct support if you have a passion for working with people and want to make a difference every day.

How to apply:

We've made the hiring process easier by using a video interviewing technology called HireVue. After completing your online application, record your job interview using your computer or smartphone at a time that works for you. HireVue will send you an email with a link and instructions. If you can’t complete your interview right away, we’d love for you to complete it within a few days. One of our recruiters will be in touch within one to two business days with next steps. We can’t wait to see what you have to offer.

Text “START” to 47257  or Click HERE to opt in to receive the invite via text message. Message and data rates may apply

Our Commitment to Equity and Justice

 

We believe that people are entitled to dignity, respect, equity and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity.

#IND123


What Heritage Christian Services employees say

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