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Online Support Jobs in Rochester, NY (NOW HIRING)

Waste Management

Analyst III, Technical Support

Rochester, NY · On-site

$77K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support desktop, hardware, software, and application needs for users online, in call queue and on site, partnering with multiple teams to resolve issues and improve user experience. Key Skills: End ...

Waste Management

Analyst III, Technical Support

Rochester, NY · On-site

$77K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support desktop, hardware, software, and application needs for users online, in call queue and on site, partnering with multiple teams to resolve issues and improve user experience. Key Skills: End ...

Waste Management

Analyst III, Technical Support

Rochester, NY · On-site

$77K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support desktop, hardware, software, and application needs for users online, in call queue and on site, partnering with multiple teams to resolve issues and improve user experience. Key Skills: End ...

Waste Management

Analyst III, Technical Support

Rochester, NY · On-site

$77K - $95K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support desktop, hardware, software, and application needs for users online, in call queue and on site, partnering with multiple teams to resolve issues and improve user experience. Key Skills: End ...

Launch Focus

Technical Support

Rochester, NY · On-site

We are looking for full time representatives that can manage our live chat support. Must have website development, website hosting, customer service, and sales experience. Zopim experience is a plus ...

CALERO

Mobility Support Specialist

Rochester, NY · On-site

Provide 1st line support to end-users through high volume calls, chats, and tickets. * Respond to customer inquiries and tickets and provide resolution within the contracted service-level agreement ...

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All JobsOnline Support JobsOnline Support Jobs in Rochester, NY

Online Support information

See Rochester, NY salary details

$11

$18

$25

How much do online support jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for online support in Rochester, NY is $18.34, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.14 per hour, depending on experience, location, and employer.

What is the difference between Online Support vs Customer Service Representative?

AspectOnline SupportCustomer Service Representative
CredentialsTypically requires technical knowledge, basic certifications, or training in specific software or platformsOften requires communication skills, customer service training, and sometimes a high school diploma or equivalent
Work EnvironmentPrimarily remote, working through online chat, email, or ticket systemsCan be remote or in-office, interacting with customers via phone, email, or in person
Industry UsageCommon in tech, e-commerce, and software companiesWidely used across retail, telecom, and service industries

Online Support and Customer Service Representatives both focus on assisting customers, but Online Support emphasizes technical help via digital channels, while Customer Service Representatives handle general inquiries and support through various communication methods. The roles often overlap but differ mainly in technical complexity and communication channels.

What are some common challenges faced by online support specialists, and how can they be managed effectively?

Online Support specialists often encounter challenges such as handling high volumes of customer inquiries, managing difficult or frustrated customers, and quickly adapting to new technologies or product updates. Effective time management, strong communication skills, and familiarity with helpdesk software can help address these challenges. Regular training sessions and collaboration with team members also play a key role in ensuring issues are resolved efficiently while maintaining a positive customer experience.

What are the key skills and qualifications needed to thrive as an online support specialist, and why are they important?

To thrive as an Online Support specialist, you need strong problem-solving abilities, excellent written communication, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with help desk software, CRM systems, and live chat platforms is typically required. Patience, empathy, and the ability to remain calm under pressure are standout soft skills for this role. These skills ensure efficient resolution of customer issues, positive customer experiences, and high client satisfaction in fast-paced online environments.

What are online support jobs?

Online support jobs include customer service positions and technical jobs in IT or related fields. As you would expect, the duties for these different positions vary, although some broad responsibilities overlap. As an online customer support worker, your role is to field customer questions through live chat, by text, or via email. Customers may be seeking more information about a specific retail product or types of services your company offers, or may be calling to complain about issues such as missing orders or returns. As an IT support worker, you interact with customers in a similar fashion, but your role is typically to troubleshoot technical problems with computers, networks, or software.

What are online support jobs?

Online Support jobs involve assisting customers or clients through digital channels such as email, chat, or social media. Professionals in these roles help resolve issues, answer questions, and provide information about products or services. They are often the first point of contact for customers seeking help online and play a crucial role in ensuring customer satisfaction. Online Support positions may be found in a variety of industries, including retail, technology, and service sectors.
More about Online Support jobs

What are the most commonly searched types of Support jobs in Rochester, NY?

The most popular types of Support jobs in Rochester, NY are:

What are popular job titles related to Online Support jobs in Rochester, NY?

For Online Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Online Support jobs in Rochester, NY look for?

The top searched job categories for Online Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Online Support jobs?

Cities near Rochester, NY with the most Online Support job openings:

Online Support jobs near you
Infographic showing various Online Support job openings in Rochester, NY as of August 2026, with employment types broken down into 55% Full Time, 24% Part Time, and 21% Contract. Highlights an 80% In-person, and 20% Hybrid job distribution, with an average salary of $38,155 per year, or $18.3 per hour.

Direct Support Supervisor - Shift Coordinator

Heritage Christian Services

Rochester, NY

$22.40/hr

Full-time

Retirement, PTO

Re-posted 17 days ago

Heritage Christian Services rating

5.6

Company rating: 5.6 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

We’re making the hiring process easier by using a video interviewing technology called HireVue. After completing your online application, record your job interview using your computer or smartphone at a time that works for you. HireVue will send you an email with a link and instructions. If you can’t complete your interview right away, we’d love for you to complete it within a few days. One of our recruiters will be in touch within one to two business days with next steps. We can’t wait to see what you have to offer.

Text “START” to 47257  or Click HERE to opt in to receive the invite via text message. Message and data rates may apply.

Pay rate for this position: $22.40 / hr

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above range represents the organization's good faith and reasonable estimate of the range of possible compensation at the time of posting


Looking for a fulfilling career? We're hiring shift coordinators to assist adults with intellectual and developmental disabilities. This position gives you the opportunity to showcase your leadership and organizational skills in the role of the shift coordinator. Not only will you be a DSP, you will be an advocate and voice as people exercise informed decision making in regards to their own well-being. You will be an ally as they communicate their wants and needs to others.  The shift coordinator is a hands-on professional that has a direct role in supporting the daily activities of people with intellectual and developmental disabilities.  With the assistance of the leadership team, the shift coordinator will be responsible for coordinating work schedules for all staff.


  • Minimum of High School diploma or High School Equivalency; college experience preferred. 
  • Valid New York State drivers’ license that meets Heritage Christian Services motor vehicle standards. Reliable transportation required.
  • Physical ability to lift over 50 pounds and provide assistance to people who require support with transfers.
  • Minimum six months experience in direct support is required.

Ideal candidates should demonstrate:

  • Excellent organizational, verbal and written communication skills
  • Flexibility in scheduling
  • Ability to lead and motivate others

Benefits include:

  • Holidays — Full-time employees receive 11 paid holidays a year, including three that can be flexed for days that are important to them.
  • Vacation time — begin to accrue vacation time immediately and can use vacation hours after six months of benefit-eligible employment.
  • Paid sick leave — All employees begin to accrue paid sick leave immediately upon hire and can use it upon accrual as needed.
  • Retirement plan – Heritage Christian Services contributes to employee retirement funds after 12 months and/or 1,000 hours of employment; it’s invested money that employees can use at upon retirement.

Our Commitment to Equity and Justice

 

We believe that people are entitled to dignity, respect, equity and justice. We champion a society that removes barriers. We reject racism and discrimination of any kind. We protest systemic and political inequities that marginalize people, recognizing that there is a history of structural racism in the United States. We will continue to learn and change to achieve justice. We know that strength comes from unity. As you speak out, be strong, faithful and well.

#ZR

What Heritage Christian Services employees say

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