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Remote Online Chat Moderator Jobs in Rochester, NY

All JobsOnline Chat Moderator JobsRemote Online Chat Moderator JobsRemote Online Chat Moderator Jobs in Rochester, NY

Remote Online Chat Moderator information

See Rochester, NY salary details

$13

$30

$52

How much do remote online chat moderator jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote online chat moderator in Rochester, NY is $30.52, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $35.82 per hour, depending on experience, location, and employer.

What is the difference between Remote Online Chat Moderator vs Customer Support Agent?

AspectRemote Online Chat ModeratorCustomer Support Agent
CredentialsBasic computer skills, communication skillsCustomer service training, communication skills
Work EnvironmentOnline chat platforms, remoteCall centers, online chat, remote or on-site
Industry UsageOnline communities, social media, gamingRetail, tech, service industries
Search & Comparison IntentModeration, community managementCustomer assistance, issue resolution

Remote Online Chat Moderators focus on overseeing online interactions, ensuring community guidelines are followed, and managing chat content. Customer Support Agents handle direct customer inquiries, troubleshooting, and support. While both roles require strong communication skills and are often remote, their primary functions differ: moderation versus customer assistance.

What are popular job titles related to Remote Online Chat Moderator jobs in Rochester, NY? For Remote Online Chat Moderator jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Online Chat Moderator jobs in Rochester, NY look for? The top searched job categories for Remote Online Chat Moderator jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Online Chat Moderator jobs? Cities near Rochester, NY with the most Remote Online Chat Moderator job openings:
Remote Online Chat Moderator jobs near you
Infographic showing various Remote Online Chat Moderator job openings in Rochester, NY as of August 2026, with employment types broken down into 65% Full Time, 31% Part Time, 1% Temporary, and 3% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $63,473 per year, or $30.5 per hour.

Remote Customer Service Representative

Viajemos Solas pero en Grupo

Rochester, NY • Remote

$15.75 - $21.50/hr

Part-time

Re-posted 5 days ago

Job description

We are seeking motivated and customer-focused individuals to join our remote team as Customer Service Representatives. In this role, you will assist clients with inquiries, coordinate reservations and scheduling requests, provide support throughout the customer experience, and help ensure exceptional service standards are maintained.

The ideal candidate is organized, professional, detail-oriented, and enjoys helping others.

Responsibilities
  • Respond to customer inquiries via phone, email, chat, and online platforms
  • Provide accurate information regarding services, options, and availability
  • Assist with reservations, scheduling, and customer coordination
  • Maintain customer records and documentation
  • Follow up with customers regarding requests and appointments
  • Address concerns and escalate issues when appropriate
  • Deliver exceptional customer service and support
  • Participate in ongoing training and team meetings
Qualifications
  • Strong communication and interpersonal skills
  • Excellent customer service mindset
  • Ability to multitask and manage priorities effectively
  • Strong organizational and problem-solving skills
  • Comfortable using online systems, email, and web-based tools
  • Previous customer service, hospitality, administrative, or support experience is a plus
  • High school diploma or equivalent preferred
Benefits
  • Remote work environment
  • Flexible scheduling options
  • Ongoing training and development
  • Supportive team atmosphere
  • Opportunities for professional growth
  • Recognition and performance-based advancement opportunities
Ideal Candidate

You enjoy working with people, have strong attention to detail, communicate professionally, and take pride in providing excellent customer experiences from initial inquiry through completion of services.

Apply