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Remote Online Chat Moderator Jobs in Rochester, NY

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Remote Online Chat Moderator information

See Rochester, NY salary details

$13

$30

$52

How much do remote online chat moderator jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for remote online chat moderator in Rochester, NY is $30.52, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $35.82 per hour, depending on experience, location, and employer.

What is the difference between Remote Online Chat Moderator vs Customer Support Agent?

AspectRemote Online Chat ModeratorCustomer Support Agent
CredentialsBasic computer skills, communication skillsCustomer service training, communication skills
Work EnvironmentOnline chat platforms, remoteCall centers, online chat, remote or on-site
Industry UsageOnline communities, social media, gamingRetail, tech, service industries
Search & Comparison IntentModeration, community managementCustomer assistance, issue resolution

Remote Online Chat Moderators focus on overseeing online interactions, ensuring community guidelines are followed, and managing chat content. Customer Support Agents handle direct customer inquiries, troubleshooting, and support. While both roles require strong communication skills and are often remote, their primary functions differ: moderation versus customer assistance.

What cities near Rochester, NY are hiring for Remote Online Chat Moderator jobs?

Cities near Rochester, NY with the most Remote Online Chat Moderator job openings:

Infographic showing various Remote Online Chat Moderator job openings in Rochester, NY as of August 2026, with employment types broken down into 65% Full Time, 31% Part Time, 1% Temporary, and 3% Contract. Highlights an 83% Physical, 1% Hybrid, and 16% Remote job distribution, with an average salary of $63,473 per year, or $30.5 per hour.

Remote Licensed Mental Health Counselor (LMHC) - Full-Time

Rochester, NY โ€ข Remote

Full-time

Medical, Dental, Vision

Posted 22 days ago


Job description

Position Overview

Supreme Healing Counseling Services is seeking a dedicated and compassionate Licensed Mental Health Counselor (LMHC) to join our dynamic team. This full-time remote position allows you to leverage your expertise in mental health care while providing vital support to patients through telehealth platforms. Your role as a counselor will be pivotal in conducting professional mental health evaluations and developing individualized treatment plans tailored to each client's unique needs.

About the Organization

At Supreme Healing Counseling Services, we are committed to promoting mental wellness and delivering effective therapeutic interventions. Our organization believes in a holistic approach to mental health, addressing both psychological and emotional needs. We serve a diverse clientele in Rochester, New York, and beyond, utilizing innovative telehealth technology to ensure our services are accessible and convenient. Our team comprises highly skilled professionals dedicated to fostering a supportive and non-judgmental environment for our clients.

Work Environment

This role operates in a fully remote setting, allowing for flexibility in work hours while promoting a healthy work-life balance. By utilizing telehealth solutions, you will engage with clients across various platforms, including video calls, online chat, and digital communication tools. This environment not only enhances accessibility for clients but also empowers you to create a personalized therapeutic experience tailored to individual preferences.

Key Responsibilities
  • Counsel clients through individual sessions and group therapies, focusing on overcoming dependencies and navigating life changes.
  • Ensure client confidentiality by meticulously maintaining treatment records and adhering to ethical guidelines.
  • Develop and implement tailored treatment plans based on comprehensive assessments and ongoing evaluations of each clientโ€™s physical and mental health.
  • Utilize assessment tools, interviews, and observational skills to gather essential client information that informs your therapeutic approach.
  • Act as a client advocate in crisis situations, coordinating services and providing support to address immediate needs and challenges.
  • Facilitate skill-building interventions that empower clients to express their feelings, explore their thoughts, and foster self-awareness to tackle personal issues effectively.
Patient Population / Client Focus

Your work will impact a range of clients grappling with various mental health challenges, including anxiety, depression, trauma, and behavioral issues. Our diverse clientele includes individuals from different backgrounds, ages, and cultures, presenting an opportunity for you to engage in meaningful therapeutic relationships that can drastically improve their quality of life.

Qualifications
  • A Bachelorโ€™s degree in Psychology, Counseling, or a related field is required; a Masterโ€™s degree is preferred.
  • Active state credentials and licensure as a Licensed Mental Health Counselor (LMHC).
  • Comprehensive knowledge of psychological theories, treatment methodologies, and human behavioral patterns.
Preferred Experience
  • Experience working within a telehealth framework or a strong familiarity with digital communication tools that facilitate effective counseling.
  • Previous work in crisis intervention or with diverse populations is highly desirable.
  • Demonstrated ability to develop rapport with patients and implement evidence-based therapeutic interventions.
Compensation and Benefits

We offer a competitive annual salary ranging from USD 80,000 to 95,000, commensurate with experience and qualifications. In addition to financial remuneration, our employees enjoy:

  • Comprehensive benefits package, including health, dental, and vision insurance.
  • Professional development opportunities aimed at enhancing your skills and knowledge in the field.
  • Flexible work hours that accommodate your lifestyle and commitments.
  • Access to a supportive team culture focused on collaboration and continuous learning.
  • Opportunities for advancement within a growing organization dedicated to mental health excellence.
Career Growth Opportunities

As a member of Supreme Healing Counseling Services, you will have access to numerous pathways for professional development and career advancement. Whether your interests lie in clinical specialization, supervisory roles, or contributing to our training programs, we support your aspirations and provide the resources to help you achieve them.

Why Join Our Team

Joining Supreme Healing Counseling Services means becoming part of an empathetic community that values mental health and wellness. We understand the importance of our work and are passionate about making a positive impact in our clients' lives. You will be equipped with the tools, support, and team collaboration necessary to thrive in your counseling career and help others achieve their best selves.

Application Information

If you are ready to make a difference and contribute to the well-being of our patients, we invite you to apply for the Licensed Mental Health Counselor (LMHC) position. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to welcoming talented professionals eager to leave a positive mark on mental health care!