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Online Chat Moderator Jobs (NOW HIRING)

Rebag

Livestream Moderator

New York, NY

$30 - $35/hr

The company operates online and in stores, with locations in Los Angeles, New York and Miami ... Communicate with the host via a back-channel (e.g., chat or notes) to relay audience sentiment and ...

Rebag

Livestream Moderator

New York, NY · On-site

$30 - $35/hr

The company operates online and in stores, with locations in Los Angeles, New York and Miami ... Communicate with the host via a back-channel (e.g., chat or notes) to relay audience sentiment and ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

Deliver real time technical assistance via chat, email, and video during business hours and live ... Serve as a live technical moderator for virtual events. * Perform "tech checks" with presenters ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

Deliver real time technical assistance via chat, email, and video during business hours and live ... Serve as a live technical moderator for virtual events. * Perform "tech checks" with presenters ...

OkWhen

Customer Experience Coordinator

Dunwoody, GA · On-site

$17.75 - $23.25/hr

Deliver real time technical assistance via chat, email, and video during business hours and live ... Serve as a live technical moderator for virtual events. * Perform "tech checks" with presenters ...

Qualitate

Senior Applied AI Engineer

New York, NY · On-site

$200K - $240K/yr

Qualitate's AI Moderator interviews thousands of experts simultaneously each month, capturing ... Experience with agentic or multi-turn conversational systems - voice or chat - operating in ...

Qualitate

Senior Applied AI Engineer

Manhattan, NY · On-site

$180 - $240/hr

Qualitate's AI Moderator interviews thousands of experts simultaneously each month, capturing ... Experience with agentic or multi‑turn conversational systems - voice or chat - operating in ...

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How much do online chat moderator jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for online chat moderator in the United States is $30.93, according to ZipRecruiter salary data. Most workers in this role earn between $21.15 and $36.30 per hour, depending on experience, location, and employer.

What is an online chat moderator?

An Online Chat Moderator is responsible for monitoring and managing online conversations in chat rooms, forums, or social media platforms. They ensure discussions remain respectful, follow community guidelines, and are free from inappropriate content. Moderators may also engage with users, enforce rules, and report violations as needed. This role helps create a safe and welcoming environment for online communities.

What does an online chat moderator do during a typical shift?

A typical shift for an Online Chat Moderator involves actively monitoring online chat rooms or forums, responding to user inquiries, and enforcing community rules to maintain a positive environment. Moderators often review flagged or reported content, resolve disputes between users, and escalate serious issues to supervisors when necessary. Shifts can be scheduled during various hours, including evenings and weekends, depending on the company's needs. Working as part of a larger moderation or customer support team, you will frequently communicate with other moderators to ensure consistency in rule enforcement and help cultivate a supportive online community.

What are the key skills and qualifications needed to thrive as an online chat moderator?

To thrive as an Online Chat Moderator, you need strong communication skills, attention to detail, and the ability to quickly assess and enforce community guidelines, often supported by a high school diploma or equivalent. Familiarity with chat moderation software, content management systems, and ticketing platforms is highly valuable. Excellent judgment, patience, and conflict-resolution abilities are standout soft skills in this position. These skills ensure a safe, welcoming, and well-managed online community that aligns with organizational standards.

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Online Chat Moderator jobs near you
Infographic showing various Online Chat Moderator job openings in the United States as of August 2026, with employment types broken down into 64% Full Time, 34% Part Time, and 2% Contract. Highlights an 78% Physical, 1% Hybrid, and 21% Remote job distribution, with an average salary of $64,331 per year, or $30.9 per hour.

Livestream Moderator, TikTok Shop (part-time)

SuperOrdinaryCo Inc

West Hollywood, CA • On-site

$25 - $30/hr

Part-time

Re-posted 2 days ago

Job description

TikTok Live Stream Moderator
Location: West Hollywood, California
Job Type: Full-Time / Part-Time
About SuperOrdinary
At SuperOrdinary, we're the driving force behind the global success of today's most exciting consumer brands. We're not just an agency; we're a dynamic growth partner and marketplace expert, connecting brands like Disney, H&M, Laneige, Touchland, Glow Recipe, and Peter Thomas Roth with creators and consumers worldwide. Our team of e-commerce and social commerce gurus empowers brands to build influence, scale their global sales channels, and forge meaningful connections.
We're at the forefront of the social commerce revolution, with a proven track record of explosive growth for brands on TikTok Shop and other innovative platforms. harnessing the power of short video, livestreaming to create engaging shopping experiences that seamlessly integrate e-commerce and entertainment.
Job Overview:
We are seeking a proactive and attentive TikTok Live Stream Moderator to support our live selling sessions. The moderator will ensure a smooth and positive live shopping experience by managing interactions, maintaining community standards, and assisting our hosts during live streams.
Key Responsibilities:
  • Monitor live chat during TikTok selling sessions to ensure a positive, respectful, and engaging environment.
  • Engage with viewers by pinning comments, highlighting questions, and encouraging participation.
  • Assist the host by managing questions, comments, and any technical issues that arise during the live broadcast.
  • Enforce community guidelines and TikTok policies to prevent spam, inappropriate content, or disruptive behavior.
  • Filter and report inappropriate comments or behavior to the relevant teams promptly.
  • Coordinate with the marketing and host teams to facilitate smooth live sessions.
  • Track viewer engagement and provide feedback for future live stream improvements.
  • Help manage inventory questions or issues related to products being showcased.
  • Stay updated on new TikTok features and best practices for live selling.

Qualifications:
  • Prior experience in live chat moderation, social media management, or customer service preferred.
  • Excellent communication and interpersonal skills.
  • Strong understanding of TikTok platform features and live streaming environment.
  • Ability to remain professional, patient, and attentive during live sessions.
  • Good problem-solving skills and quick decision-making.
  • Detail-oriented with the ability to multitask effectively.

Preferred Skills:
  • Knowledge of e-commerce and live selling environments.
  • Experience working with fast-paced digital content.
  • Multilingual abilities are a plus.
  • Passion for social media trends and online community building.

Compensation & Benefits:
  • Compensation: $25 - $30 per hour
  • Flexible working hours aligned with live session schedules.
  • Opportunity to be part of a growing, innovative brand.
  • Collaborative team environment focused on creativity and engagement.

Join Super Ordinary USA as a TikTok Live Stream Moderator and help us create seamless, enjoyable shopping experiences for our community!

Apply