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Email Customer Service Jobs in Rochester, NY (NOW HIRING)

Caresoft Inc.

Customer Service

Rochester, NY · On-site

$20 - $21/hr

Rochester NY Duration: 12 Months Responsibilities: • Handle inbound calls, emails, and other ... products, services, orders, and account status. • Troubleshoot customer issues and work with ...

Liberty Pumps

Customer Service Technician

Bergen, NY · On-site

$16.75 - $22.50/hr

Receive and answer emails pertaining to technical questions on Liberty Pumps products. * Research required information using available resources in order to deliver service and support to customers ...

Liberty Pumps Inc.

Customer Service Technician

Bergen, NY · On-site

$24 - $28/hr

Receive and answer emails pertaining to technical questions on Liberty Pumps products. * Research required information using available resources in order to deliver service and support to customers ...

Liberty Pumps Inc.

Customer Service Technician

Bergen, NY · On-site

$24 - $28/hr

Receive and answer emails pertaining to technical questions on Liberty Pumps products. * Research required information using available resources in order to deliver service and support to customers ...

W3r Consulting

Be Seen First

Customer Service Representative

Syracuse, NY · On-site

$15 - $17/hr

Under the direction of the Supervisor of Customer Service, this position resolves customer inquiries via telephone, email, walk-in, and mail regarding plan benefits, claim payments and denials, and ...

IDEX

Customer Service Representative

Rochester, NY

$20/hr

... customer service to our external customers and channel partners, as well as our internal ... Handles inbound phone calls and customer support email requests. * Triage and manage escalations in ...

IDEX

Customer Service Representative

Rochester, NY · On-site

$20/hr

... customer service to our external customers and channel partners, as well as our internal ... Handles inbound phone calls and customer support email requests. * Triage and manage escalations in ...

Pacer Group

Customer Service Representative

Rochester, NY · On-site

$15.75 - $21.50/hr

Customer Service Representative Location: Rochester, NY 14626 (Onsite, 5 days/week) Duration : 1 ... Handle inbound calls, emails, and inquiries in a professional and efficient manner. * Provide ...

Adecco

Customer Service Representative

Geneseo, NY · On-site

$17.20 - $22/hr

Onsite Customer Service Representative Passionate about communication and helping others? Launch ... Handle emails with a helpful, can-do attitude Troubleshoot problems and find fast, friendly ...

Adecco

Customer Service Representative

Geneseo, NY

$17.20 - $22/hr

Onsite Customer Service Representative Passionate about communication and helping others? Launch ... Handle emails with a helpful, can-do attitude Troubleshoot problems and find fast, friendly ...

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Email Customer Service information

See Rochester, NY salary details

$9

$18

$26

How much do email customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for email customer service in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is an Email Customer Service job?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What are the key skills and qualifications needed to thrive in the Email Customer Service position, and why are they important?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What are the typical day-to-day responsibilities of an Email Customer Service representative?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.
More about Email Customer Service jobs
What are the most commonly searched types of Email Customer Service jobs in Rochester, NY? The most popular types of Email Customer Service jobs in Rochester, NY are:
What are popular job titles related to Email Customer Service jobs in Rochester, NY? For Email Customer Service jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Email Customer Service jobs in Rochester, NY look for? The top searched job categories for Email Customer Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Email Customer Service jobs? Cities near Rochester, NY with the most Email Customer Service job openings:
Email Customer Service jobs near you
Infographic showing various Email Customer Service job openings in Rochester, NY as of May 2026, with employment types broken down into 92% Full Time, 5% Part Time, 2% Contract, and 1% Nights. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.
Customer Service

Customer Service

Caresoft Inc.

Rochester, NY • On-site

$20 - $21/hr

Contractor

Posted 6 days ago

Job description

Title: Customer Support
Location: Rochester NY
Duration: 12 Months
 
Responsibilities:
• Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner.
• Provide accurate information regarding products, services, orders, and account status.
• Troubleshoot customer issues and work with internal teams to resolve concerns quickly.
• Document all customer interactions in the CRM system with accuracy and attention to detail.
 
Operational Excellence
• Meet or exceed performance metrics such as response time, quality, and customer satisfaction.
• Follow established processes while identifying opportunities to improve efficiency.
• Support workload management by assisting peers and contributing to team goals.
Strategic & Project Support
• Participate in short-term projects focused on process improvement, system enhancements, and customer experience initiatives.
• Provide input and feedback to improve workflows, training materials, and knowledge resources.
• Collaborate with cross-functional teams to test new tools, systems, or procedures.
Other Duties
• Support ad hoc assignments as directed by leadership.
• Maintain a positive, professional attitude while representing the company brand.
 
Skills Required:
High School Diploma required, BS/BA Degree in Business, or related field (or equivalent experience) preferred
1-2 years experience in customer-facing role
Experience in a contact center environment strongly preferred
Ability to multi-task and manage multiple conflicting priorities
Ability to maintain composure through stressful situations
Proficient in Microsoft applications
Excellent written and oral communication skills required