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Email Customer Service Jobs in Rochester, NY (NOW HIRING)

Blue Wave Products

Customer Service Representative

Batavia, NY · On-site

$15.25 - $20.75/hr

As a Blue Wave Customer Service Representative, you will be responsible for aiding vendors/dealers ... Provide answers to a variety of questions via telephone and email regarding quotes, products ...

Tramec LLC

Customer Service Specialist

Ontario, NY · On-site

$16.50 - $21.75/hr

Answer customer phone calls and respond to customer emails. * Quote prices, availability and ... Collaborate with Outside Sales to service customer requests. * Receive orders and enter in Prophet ...

Tramec

Customer Service Specialist

Ontario, NY · On-site

$16.50 - $21.75/hr

Answer customer phone calls and respond to customer emails. * Quote prices, availability and ... Collaborate with Outside Sales to service customer requests. * Receive orders and enter in Prophet ...

Tramec LLC

Customer Service Specialist

Ontario, NY · Hybrid

$16.50 - $21.75/hr

Answer customer phone calls and respond to customer emails. * Quote prices, availability and ... Collaborate with Outside Sales to service customer requests. * Receive orders and enter in Prophet ...

Tramec

Customer Service Specialist

Ontario, NY · On-site

$16.50 - $21.75/hr

Answer customer phone calls and respond to customer emails. * Quote prices, availability and ... Collaborate with Outside Sales to service customer requests. * Receive orders and enter in Prophet ...

Tramec LLC

Customer Service Specialist

Ontario, NY · Hybrid

$16.50 - $21.75/hr

Answer customer phone calls and respond to customer emails. * Quote prices, availability and ... Collaborate with Outside Sales to service customer requests. * Receive orders and enter in Prophet ...

Tramec Sloan LLC

Customer Service Specialist

Ontario, NY · On-site

$16.50 - $21.75/hr

Customer Service Specialist CS Automation, an automation and value-add distributor in Ontario, NY ... Answer customer phone calls and respond to customer emails. * Quote prices, availability and ...

VIOC

Customer Service Advisor

Victor, NY · On-site

$19/hr

As a Customer Service Advisor, you are often the first and last face our customers see. You will ... VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any ...

Wegmans

Cashier Customer Service

Webster, NY · On-site

$16.50 - $17/hr

Email Explore this Location * Wegmans Benefits Explore the exceptional benefits, growth ... Customer Service (Video, Opens in Modal) Our store employees are the very heart of Wegmans. Learn ...

ConServe

Customer Service Associate

Fairport, NY · On-site

$13.75 - $19/hr

Our Customer Service Associate will initiate first party calls on behalf of our clients with ... Proficiency in Word, Excel, ConServe's Database Systems, and e-mail preferred. * Legally authorized ...

Phenom People

Customer Service Part Time

Webster, NY · On-site

... Lowe's * Deliver excellent customer service * Help customers find products and provide ... For individuals with disabilities who would like to request an accommodation, email HRServiceCenter ...

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Showing results 21-40

All JobsEmail Customer Service JobsEmail Customer Service Jobs in Rochester, NY

Email Customer Service information

See Rochester, NY salary details

$9

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$26

How much do email customer service jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for email customer service in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What does an email customer service do?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in email customer service?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What is an email customer service?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What are the most commonly searched types of Email Customer Service jobs in Rochester, NY? The most popular types of Email Customer Service jobs in Rochester, NY are:
What are popular job titles related to Email Customer Service jobs in Rochester, NY? For Email Customer Service jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Email Customer Service jobs in Rochester, NY look for? The top searched job categories for Email Customer Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Email Customer Service jobs? Cities near Rochester, NY with the most Email Customer Service job openings:
Email Customer Service jobs near you
Infographic showing various Email Customer Service job openings in Rochester, NY as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Customer Service Lead

Raymour & Flanigan

Victor, NY • On-site

$20/hr

Other

Medical, Retirement

Posted 6 days ago

Raymour & Flanigan rating

6.3

Company rating: 6.3 out of 10

Based on 51 frontline employees who took The Breakroom Quiz

39th of 62 rated furniture retailers

Job description

*Starting at $20 hourly
Who we are:
With Raymour and Flanigan, you'll quickly learn that our core beliefs are about you! We believe that if we treat our associates well, they will treat our customers well. We will continually ask you to think outside of the box to raise the bar in our business and we will do the same for you! That's why we pride ourselves on having the most competitive and comprehensive compensation packages in the furniture industry. This includes health benefits, 401k with company match plus profit sharing, cross training, annual breakfast prepared by our owners and so much more!
What you'll do:
As a Customer Service Lead, you will play an important role in the lifecycle of every customer's purchase. You bridge the gap between the dream and the reality by assisting customers with scheduling their deliveries, managing payments, and skillfully acknowledging customer questions and concerns. You will work independently as well as support a small team to ensure our vision of enhancing the customer shopping experience is continually strengthened.
What we need from you is:
  • Consistently to provide genuine, friendly, personable, and professional service.
  • Effective communication, interpersonal, and organizational skills in person and on the phone.
  • Demonstrate excellent listening skills and the ability to multi-task within a fast-paced service environment.
  • Liaison between senior leadership and team members.
  • Proactively resolve escalated customer issues.
  • Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests.
  • Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and events.

We can't wait to get to know you!
For a more detailed look into this role click here
or copy and paste the following link if using a mobile device
https://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2025/1/clientdata_1147511/17/1555/395a1ba7-098e-4321-9995-e7770996098d.docxhttps://recruiting.adp.com/portal-upload/RMPOD3WebDocument/2024/6/clientdata_1147511/4/1555/acc87ee8-b0cc-448a-ad13-6442429c04d7.pdf
Raymour & Flanigan supports an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.
Please note that we are currently unable to offer visa sponsorship for this position. Candidates must have authorization to work in the U.S. without the need for sponsorship now or in the future.
We are strongly committed to inclusivity and diverse workforce. We are committed to a discrimination free workplace where associates are treated with respect and dignity. To achieve this, we do not discriminate against any associate or applicant on the basis of race, creed, color, religion, sex (including pregnancy), age, national origin, physical or mental disability, status as a victim of domestic violence, sexual orientation, sexual and other reproductive health decisions, marital or familial status, genetic information or other basis protected by law.
Raymour & Flanigan proudly supports a drug and smoke-free work environment.
Customer service representative Customer Service Lead Customer Service Assistant Manager Customer support Call center Customer satisfaction Problem-solving Communication skills Customer inquiries Ticketing system Customer complaints Conflict resolution Product knowledge Order processing Service inquiries Multitasking Active listening Empathy Resolution time Customer feedback Service excellence Escalation management Chat support Email support CRM (Customer Relationship Management)

What Raymour & Flanigan employees say

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