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Email Customer Service Jobs in Rochester, NY (NOW HIRING)

Wegmans

Produce Customer Service

Canandaigua, NY · On-site

$16.50 - $17/hr

Email Explore this Location * Wegmans Benefits Explore the exceptional benefits, growth ... Customer Service (Video, Opens in Modal) Our store employees are the very heart of Wegmans. Learn ...

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Email Customer Service information

See Rochester, NY salary details

$9

$18

$26

How much do email customer service jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for email customer service in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What does an email customer service do?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in email customer service?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What is an email customer service?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What are the most commonly searched types of Email Customer Service jobs in Rochester, NY? The most popular types of Email Customer Service jobs in Rochester, NY are:
What are popular job titles related to Email Customer Service jobs in Rochester, NY? For Email Customer Service jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Email Customer Service jobs in Rochester, NY look for? The top searched job categories for Email Customer Service jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Email Customer Service jobs? Cities near Rochester, NY with the most Email Customer Service job openings:
Email Customer Service jobs near you
Infographic showing various Email Customer Service job openings in Rochester, NY as of August 2026, with employment types broken down into 85% Full Time, and 15% Part Time. Highlights an 100% In-person job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Insurance Customer Service Representative

AAA of Western & Central NY

Rochester, NY

$39K - $54K/yr

Full-time

Re-posted 18 days ago

Job description

Title: Insurance Customer Service Representative

Department:  Insurance

FLSA:  Non-exempt

Grade Level:  12NE

Job Code: 6503

 

Position Summary

Provide service to current and prospective AAA members for Property & Casualty insurance policies, membership and promotion of additional AAA products and services.

Job Responsibilities

30% Communication – Exhibit a high degree of professionalism at all times. Actively listen to determine customers’ needs. Provide well-written and accurate communication inclusive of emails, letters, and documentation.

30% Customer Service – Understand all AAA Insurance offerings and other Club products and services to ensure quality service delivery to members and customers. Effectively resolve member and customer concerns. Demonstrate AAA Core Values in every interaction.

10% Sales – Educate and actively sell relevant insurance products and services during all appropriate interactions. Prospect and generate referrals. Sell and promote AAA membership and other Club products and services. Responsible for effectively closing sales and meeting overall monthly and annual scorecard goals.

20% Technical Knowledge– Effectively utilize Insurance and AAA systems, following established policies and guidelines to manage and respond to inquiries and issues. Serve as a liaison with the insurance carrier(s) to ensure timely underwriting of policies and maintain current knowledge of the insurance carriers’ underwriting guidelines. Participate in training and testing programs as required. Follow required processes and workflow on every interaction. Assist with other projects as assigned.

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