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Email Customer Service Jobs in Rochester, NY (NOW HIRING)

Wegmans

Produce Customer Service

Canandaigua, NY · On-site

$16.50 - $17/hr

Email Explore this Location * Wegmans Benefits Explore the exceptional benefits, growth ... Customer Service (Video, Opens in Modal) Our store employees are the very heart of Wegmans. Learn ...

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Email Customer Service information

See Rochester, NY salary details

$9

$18

$26

How much do email customer service jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for email customer service in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is an email customer service?

An Email Customer Service job involves assisting customers through email by responding to inquiries, resolving complaints, and providing information about products or services. Representatives handle customer concerns professionally, ensuring prompt and accurate responses. This role requires strong written communication skills, attention to detail, and the ability to manage multiple customer interactions efficiently. Effective email support helps maintain customer satisfaction and enhances the company’s reputation.

What does an email customer service do?

In this role, you'll primarily handle a high volume of incoming customer inquiries and support requests via email, ensuring each receives a prompt and accurate response. Responsibilities include troubleshooting customer issues, providing product or service information, escalating complex cases to the appropriate departments, and documenting interactions in the company's CRM system. Collaboration with team members and supervisors is common, especially when addressing unusual or sensitive situations. You'll also be expected to follow company guidelines and maintain professionalism in all communications, making attention to detail and time management essential for managing workflow effectively.

What are the key skills and qualifications needed to thrive in email customer service?

To succeed as an Email Customer Service representative, excellent written communication skills, attention to detail, and problem-solving abilities are essential, along with a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, email ticketing systems, and basic office applications is commonly required. Strong organizational skills, patience, and the ability to remain calm under pressure set top performers apart in this field. These competencies ensure timely, accurate, and courteous responses that maintain customer satisfaction and uphold the company's reputation.

What are the most commonly searched types of Email Customer Service jobs in Rochester, NY?

The most popular types of Email Customer Service jobs in Rochester, NY are:

What are popular job titles related to Email Customer Service jobs in Rochester, NY?

For Email Customer Service jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Email Customer Service jobs in Rochester, NY look for?

The top searched job categories for Email Customer Service jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Email Customer Service jobs?

Cities near Rochester, NY with the most Email Customer Service job openings:

Email Customer Service jobs near you
Infographic showing various Email Customer Service job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Customer Service Representative Part-Time

Weitsman Recycling

Rochester, NY • On-site

$18/hr

Part-time

PTO

Re-posted 27 days ago

Job description

About the Organization
EOE Statement
We are committed to providing an inclusive and welcoming environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other legally protected status. All employment decisions are based on qualifications, merit, and business needs.
We believe in fostering a diverse and inclusive workplace where everyone feels valued and respected. We encourage applications from all qualified individuals and strive to create an environment that promotes equal opportunities for all.
Description
Customer Service Representative
Employment Type: Part time| On-Site
Industry: Recycling, Transportation, Environmental Services
Join a team that values service, accuracy, and professionalism.
Weitsman Recycling is looking for a reliable and customer-focused Customer Service Representative (CSR) to serve as a key point of contact at our recycling facility.
As a CSR, you'll support front-office operations, handle transaction processing, and ensure a positive experience for our customers and vendors. The schedule includes weekends and up to 30 hours weekly Mon - Sun..
Key Responsibilities:
  • Greet and assist customers and vendors in a courteous, professional manner
  • Process transactions, invoices, and documentation accurately and efficiently
  • Answer multi-line phones and respond to email inquiries
  • Coordinate with scale operators, truck drivers, and yard staff to support daily workflow
  • Maintain a clean, organized front desk and office environment
  • Assist with administrative tasks including filing, data entry, and scanning
  • Cross-train in other administrative roles for team support

Qualifications:
  • Minimum 2 years of customer service or administrative experience; industrial or logistics setting preferred
  • Strong communication, multitasking, and time management skills
  • High attention to detail and commitment to accuracy
  • Proficiency with Microsoft Office (Word, Excel, Outlook)
  • Ability to work in a high-volume, fast-paced environment
  • High school diploma or GED required

Why Join Us?
  • Competitive hourly pay $18.00
  • Part time schedule with consistent hours
  • PTO
  • Team-oriented environment with training and growth opportunities
  • Company stability with a strong reputation in the recycling industry

Apply today to become part of a company that values hard work, integrity, and customer service excellence.
We are an Equal Opportunity Employer and committed to workplace safety and diversity.
Location
Rochester
Full-Time/Part-Time
Part-Time
Pay Range
$18.00
Shift
Various Shifts
Exempt/Non-Exempt
Non-Exempt
This position is currently accepting applications.

Apply