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Alorica Customer Service Representative Jobs in Rochester, NY

South Towne Veterinary Hospital

CSR

Rochester, NY · On-site

$16 - $17.50/hr

Customer Service Representative FLSA Status: EEOC Classification: Employment Type: Full Time Hourly Non-Exempt Administrative Support Worker Reports to: Lead CSR and/or Location: Practice Manager ...

U-Haul

Customer Service Representative

Rochester, NY

$15.75 - $21.50/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

U-Haul

Customer Service Representative

Rochester, NY

$16 - $18/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

U-Haul

Customer Service Representative

Gates, NY

$16 - $18/hr

Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a ...

U-Haul

Customer Service Representative

Rochester, NY

$16 - $18/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

Uhaul

Customer Service Rep

Victor, NY

$15.25 - $20.75/hr

As a Customer Service Representative you will enjoy flexible scheduling around school, sports and family life! You will work with other team members who have a similar passion for working with ...

U-Haul

Customer Service Representative

Rochester, NY

$16 - $18/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

U-Haul

Customer Service Representative

Rochester, NY

$11.41 - $13.50/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

U-Haul

Customer Service Representative

Rochester, NY

$16 - $18/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

Pacer Group

Customer Service Representative

Rochester, NY · On-site

$15.75 - $21.50/hr

Customer Service Representative Location: Rochester, NY 14626 (Onsite, 5 days/week) Duration : 1 year Schedule: Monday - Friday, multiple shifts available between 8:30 AM - 6:30 PM Position Overview ...

U-Haul

Customer Service Representative

Rochester, NY

$11.41 - $13.50/hr

Return to Job Search Customer Service Representative Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service ...

Community Veterinary Partners

CSR

Rochester, NY

$16 - $17.50/hr

Customer Service Representative The Customer Service Representative (CSR) is an ambassador of the hospital serving as the first point of contact for our clients and their pets. The CSR answers ...

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Alorica Customer Service Representative information

See Rochester, NY salary details

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$26

How much do alorica customer service representative jobs pay per hour?

As of May 28, 2026, the average hourly pay for alorica customer service representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Alorica Customer Service Representative, and why are they important?

To thrive as an Alorica Customer Service Representative, you generally need a high school diploma or equivalent, strong verbal and written communication abilities, and basic computer skills. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing tools is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help individuals excel in assisting customers and resolving issues efficiently. These competencies ensure customer satisfaction, effective service delivery, and contribute to a positive company reputation.

What are some common challenges faced by Alorica Customer Service Representatives, and how does the company support employees in overcoming them?

Alorica Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and adapting to rapidly changing product or service information. To support employees, Alorica provides comprehensive training, ongoing coaching, and access to knowledge bases and support tools. Team leads and supervisors are readily available to assist with escalations or complex situations, and there are frequent opportunities for peer collaboration and skill development. This supportive environment helps representatives build resilience and continuously improve their customer service skills.

What does an Alorica Customer Service Representative do?

An Alorica Customer Service Representative is responsible for assisting customers with inquiries, troubleshooting issues, and providing information about products or services on behalf of the company’s clients. They handle customer interactions via phone, chat, or email, ensuring a positive experience and resolving problems efficiently. Representatives may also process orders, handle billing questions, and escalate complex issues to supervisors when necessary. The role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

What is the difference between Alorica Customer Service Representative vs Concentrix Customer Service Representative?

AspectAlorica Customer Service RepresentativeConcentrix Customer Service Representative
Required CredentialsHigh school diploma or equivalent; no specialized certifications neededHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentCall centers, remote or on-site, fast-pacedCall centers, remote or on-site, similar fast-paced setting
Employer & IndustryAlorica, customer service industryConcentrix, customer service industry
Common Search & ComparisonYesYes

The Alorica Customer Service Representative and Concentrix Customer Service Representative roles are similar in credentials, work environment, and industry. Both positions typically require a high school diploma, involve call center work, and are employed by leading customer service companies. The main differences lie in company-specific policies and training programs, but overall, they serve similar customer support functions in the industry.

What are popular job titles related to Alorica Customer Service Representative jobs in Rochester, NY? For Alorica Customer Service Representative jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Alorica Customer Service Representative jobs in Rochester, NY look for? The top searched job categories for Alorica Customer Service Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Alorica Customer Service Representative jobs? Cities near Rochester, NY with the most Alorica Customer Service Representative job openings:
Alorica Customer Service Representative jobs near you

CSR

South Towne Veterinary Hospital

Rochester, NY • On-site

$16 - $17.50/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Customer Service Representative
FLSA Status: EEOC Classification:

Employment Type: Full Time
Hourly Non-Exempt Administrative Support Worker

Reports to: Lead CSR and/or
Location:

Practice Manager

SUMMARY

The Customer Service Representative (CSR) is an ambassador of the hospital serving as the first point of contact for our clients and their pets. The CSR answers telephones, greets clients, receives and transmits telephone and other messages, updates client business records, prepares invoices and collects payments, performs a variety of other related services.

ESSENTIAL DUTIES & RESPONSIBILITIES

  • Answers telephones and places calls quickly, efficiently and in a professional and friendly manner, using a multi-line telephone system.
  • Screens calls to determine which should be handled by other staff members; follows established policies and procedures in referring clients for immediate treatment of animals when requests are accompanied by descriptions of acute symptoms.
  • Answers client’s inquiries about hospital policies, basic pet care questions, costs of immunizations and spays/neuters.
  • Receives and transmits telephone and fax messages accurately and promptly
  • Greets clients, enters or updates client and pet information into the practice computer system, escorts the client to exam room.
  • Prepares health certificates, immunization certificates, and euthanasia certificates
  • Prepares client invoices and obtains payment after services are performed.
  • Performs over the counter sales of specialty merchandise, exercising a technical knowledge of products sold
  • Maintains a polished and professional appearance
  • Performs other duties as deemed necessary

SUPERVISORY RESPONSIBILITIES

NA

PREFERRED EDUCATION & EXPERIENCE

  • High school diploma or equivalent
  • Relevant experience with basic office functions within a busy environment
  • Previous reception and veterinary industry experience are preferred but not required

CERTIFICATIONS, LICENSES, REGISTRATIONS

N/A

Customer Service Representative Job Description 5/2017

COMPETENCIES

  • Strong customer service
  • Tact and diplomacy
  • Strong written and oral communication and comprehension skills
  • Flexible work attitude and work habits
  • Ability to carry out basic mathematical tasks

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of the NetSuite system; MS Excel Spreadsheet software and MS Word

TRAVEL REQUIREMENTS

No travel is expected for this position.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

WORKING ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Community Veterinary Partners. is committed to equal opportunity in employment. It is the Company’s policy that equal employment opportunity be provided without regard to age, race, color, sex, religion, national origin, sexual orientation, disability, covered veteran status, or any other status protected by law.

Customer Service Representative Job Description 5/2017

Job Type: Full-time

Salary: $16.00 - $17.50 per hour

Benefits:


  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


Experience level:


  • 1 year
  • Under 1 year


Shift:


  • Day shift


Weekly day range:


  • Monday to Friday
  • Weekend availability


Ability to commute/relocate:


  • Rochester, NY 14623: Reliably commute or planning to relocate before starting work (Required)