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Alorica Customer Service Representative Jobs (NOW HIRING)

Alorica

Customer Service Representative

Hialeah, FL

$17/hr

Customer Service About Us We're the largest minority-owned CX provider, delivering digital-first ... Why Alorica? Our culture shows up in how we work together, support each other, and show up for our ...

Alorica

Customer Service Representative

Hialeah, FL · On-site

$17/hr

Customer Service About Us We're the largest minority-owned CX provider, delivering digital-first ... Why Alorica? Our culture shows up in how we work together, support each other, and show up for our ...

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How much do alorica customer service representative jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for alorica customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How much does Alorica pay an hour?

Alorica Customer Service Representatives typically earn between $10 and $15 per hour, depending on location, experience, and shift. The role often involves remote work and requires good communication skills and basic computer knowledge.

What does a customer service rep do at Alorica?

A customer service representative at Alorica handles customer inquiries, provides information about products or services, resolves issues, and documents interactions. They typically use call center software and must have good communication skills to assist customers effectively in a fast-paced environment.

What are the key skills and qualifications needed to thrive as an Alorica Customer Service Representative, and why are they important?

To thrive as an Alorica Customer Service Representative, you generally need a high school diploma or equivalent, strong verbal and written communication abilities, and basic computer skills. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing tools is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help individuals excel in assisting customers and resolving issues efficiently. These competencies ensure customer satisfaction, effective service delivery, and contribute to a positive company reputation.

What does an Alorica Customer Service Representative do?

An Alorica Customer Service Representative is responsible for assisting customers with inquiries, troubleshooting issues, and providing information about products or services on behalf of the company’s clients. They handle customer interactions via phone, chat, or email, ensuring a positive experience and resolving problems efficiently. Representatives may also process orders, handle billing questions, and escalate complex issues to supervisors when necessary. The role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

How much does a CSR make in Alorica?

A Customer Service Representative (CSR) at Alorica typically earns an hourly wage ranging from $10 to $15, depending on experience and location. The role often includes training on customer service tools and may offer additional benefits such as bonuses or incentives based on performance.

What are some common challenges faced by Alorica Customer Service Representatives, and how does the company support employees in overcoming them?

Alorica Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and adapting to rapidly changing product or service information. To support employees, Alorica provides comprehensive training, ongoing coaching, and access to knowledge bases and support tools. Team leads and supervisors are readily available to assist with escalations or complex situations, and there are frequent opportunities for peer collaboration and skill development. This supportive environment helps representatives build resilience and continuously improve their customer service skills.

What is the difference between Alorica Customer Service Representative vs Concentrix Customer Service Representative?

AspectAlorica Customer Service RepresentativeConcentrix Customer Service Representative
Required CredentialsHigh school diploma or equivalent; no specialized certifications neededHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentCall centers, remote or on-site, fast-pacedCall centers, remote or on-site, similar fast-paced setting
Employer & IndustryAlorica, customer service industryConcentrix, customer service industry
Common Search & ComparisonYesYes

The Alorica Customer Service Representative and Concentrix Customer Service Representative roles are similar in credentials, work environment, and industry. Both positions typically require a high school diploma, involve call center work, and are employed by leading customer service companies. The main differences lie in company-specific policies and training programs, but overall, they serve similar customer support functions in the industry.

Is it hard to get hired by Alorica?

Alorica Customer Service Representative positions typically require a high school diploma or equivalent and good communication skills. The hiring process involves an application, interview, and sometimes a skills assessment, with competition varying based on location and demand. Candidates who demonstrate strong customer service abilities and reliability tend to have better chances of being hired.
More about Alorica Customer Service Representative jobs
What cities are hiring for Alorica Customer Service Representative jobs? Cities with the most Alorica Customer Service Representative job openings:
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Alorica Customer Service Representative jobs near you
Infographic showing various Alorica Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 83% Part Time, 2% Temporary, 12% Contract, and 1% Nights. Highlights an 100% Hybrid job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative

Customer Service Representative

Alorica

Hialeah, FL

$17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Alorica rating

5.5

Company rating: 5.5 out of 10

Based on 187 frontline employees who took The Breakroom Quiz

43rd of 72 rated call and contact centers

Job description

Location: 15001 NW 79th Ct, Hialeah, FL, 33016
Employment Type: Full-time, $17/hr 
Supporting: Customer Service

About Us  
We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else.  
As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.  

Here's What the Job Really Looks Like   
You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.  

How You'll Make an Impact  
    Guide customers through questions, concerns, or challenges they encounter while using the product or service.
    Listen actively to understand the root of the issue and provide clear, effective solutions.
    Record detailed call information for auditing, reporting, and follow-up purposes.
    Maintain and update customer records to ensure accurate and current information.
    Identify opportunities to introduce customers to new or enhanced services that meet their needs.
    Provide recommendations and guidance in a way that adds value and enhances the overall customer experience.
    Deliver fast, friendly, and accurate service by tailoring solutions to each customer's unique needs.

What'll Set You Up for Success  
Required:  
    High school diploma or GED
    6+ months of customer service experience
    Strong computer navigation skills
    Conversational, patient, and confident communication style with a positive attitude

For Internal Candidates:  
    Must not be on any corrective action or performance plans  
    Must have held your current position for 6+ months  
    Must have relevant industry/program experience  
Location Note: We're currently hiring for this position in Miami Lakes, Florida.  

Why Alorica?  
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.  

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day.  

What We Offer:  
    Complimentary coffee available
    Free on-site parking
    Dedicated break rooms for rest and relaxation
    Health, dental, and vision coverage with HSA options
    Paid time off
    Flexible pay options: daily or weekly pay
    401(k) retirement plan
    Leadership development programs designed to support career growth and advancement
    Professional and personal development through open-access courses via Alorica Academy
    Paid training and tuition reimbursement
    Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
    Employee assistance program for personal and professional support
    Additional voluntary benefits to meet your individual needs

Our Values  
Bold - We challenge conventions and take smart risks  
Relentless - We deliver results, no matter what it takes  
Connected - We work as One Alorica because we're stronger together  
True - We show up as our authentic selves, every single day  

Ready to Join Us?  
If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.  
Apply Today!

Equal Opportunity Employer - Veterans/Disabled  

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.    

#AloricaJobs #CallCenter #CustomerServiceJobs
 

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