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Alorica Customer Service Representative Jobs (NOW HIRING)

Alorica

Customer Service Representative

El Paso, TX

$17/hr

Customer Service Representative Location: El Paso TX 1440 Goodyear Dr El Paso TX 79936 Employment ... MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds ...

Alorica

Customer Service Representative

El Paso, TX · On-site

$17/hr

Customer Service Representative Location: El Paso TX 1440 Goodyear Dr El Paso TX 79936 Employment ... MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds ...

Alorica

Customer Service Representative

El Paso, TX · On-site

$17/hr

Customer Service Representative  Location: El Paso TX 1440 Goodyear Dr El Paso TX 79936 ... MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds ...

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How much do alorica customer service representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for alorica customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Alorica customer service representative, and why are they important?

To thrive as an Alorica Customer Service Representative, you generally need a high school diploma or equivalent, strong verbal and written communication abilities, and basic computer skills. Familiarity with customer relationship management (CRM) software, call center phone systems, and ticketing tools is typically required. Outstanding interpersonal skills, patience, and problem-solving abilities help individuals excel in assisting customers and resolving issues efficiently. These competencies ensure customer satisfaction, effective service delivery, and contribute to a positive company reputation.

What does an Alorica customer service representative do?

An Alorica Customer Service Representative is responsible for assisting customers with inquiries, troubleshooting issues, and providing information about products or services on behalf of the company’s clients. They handle customer interactions via phone, chat, or email, ensuring a positive experience and resolving problems efficiently. Representatives may also process orders, handle billing questions, and escalate complex issues to supervisors when necessary. The role requires strong communication skills, patience, and the ability to work in a fast-paced environment.

What are some common challenges faced by Alorica customer service representatives, and how does the company support employees in overcoming them?

Alorica Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and adapting to rapidly changing product or service information. To support employees, Alorica provides comprehensive training, ongoing coaching, and access to knowledge bases and support tools. Team leads and supervisors are readily available to assist with escalations or complex situations, and there are frequent opportunities for peer collaboration and skill development. This supportive environment helps representatives build resilience and continuously improve their customer service skills.

What is the difference between Alorica Customer Service Representative vs Concentrix Customer Service Representative?

AspectAlorica Customer Service RepresentativeConcentrix Customer Service Representative
Required CredentialsHigh school diploma or equivalent; no specialized certifications neededHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentCall centers, remote or on-site, fast-pacedCall centers, remote or on-site, similar fast-paced setting
Employer & IndustryAlorica, customer service industryConcentrix, customer service industry
Common Search & ComparisonYesYes

The Alorica Customer Service Representative and Concentrix Customer Service Representative roles are similar in credentials, work environment, and industry. Both positions typically require a high school diploma, involve call center work, and are employed by leading customer service companies. The main differences lie in company-specific policies and training programs, but overall, they serve similar customer support functions in the industry.

More about Alorica Customer Service Representative jobs
What cities are hiring for Alorica Customer Service Representative jobs? Cities with the most Alorica Customer Service Representative job openings:
What states have the most Alorica Customer Service Representative jobs? States with the most job openings for Alorica Customer Service Representative jobs include:
What job categories do people searching Alorica Customer Service Representative jobs look for? The top searched job categories for Alorica Customer Service Representative jobs are:
Alorica Customer Service Representative jobs near you
Infographic showing various Alorica Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Alorica

El Paso, TX

$17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 29 days ago

Alorica rating

5.5

Company rating: 5.5 out of 10

Based on 188 frontline employees who took The Breakroom Quiz

43rd of 71 rated call and contact centers

Job description

Customer Service Representative

Location: El Paso TX1440 Goodyear Dr El Paso TX 79936

Employment Type: Full-time, $17/hr

Supporting: Financial Services 

About Us

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges-and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

Here's What the Job Really Looks Like

You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit.

How You'll Make an Impact

  • Guide customers through questions, concerns, or challenges they encounter while using the product or service
  • Listen actively to understand the root of the issue and provide clear, effective solutions
  • Record detailed call information for auditing, reporting, and follow-up purposes
  • Maintain and update customer records to ensure accurate and current information
  • Identify opportunities to introduce customers to new or enhanced services that meet their needs
  • Provide recommendations and guidance in a way that adds value and enhances the overall customer experience
What'll Set You Up for Success
Required:
  • High school diploma or GED
  • 6 months of customer service or sales experience preferred
For Internal Candidates:
  • Must not be on any corrective action or performance plans
  • Must have held your current position for 6 months
  • Must have relevant industry/program experience
Location Note: We're currently hiring for this position in El Paso, Texas
Why Alorica?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture-we build it, live it, and keep making lives better every day.
What We Offer:
  • Health, dental, and vision coverage with HSA options
  • Paid time off
  • Flexible pay options: daily or weekly pay
  • 401(k) retirement plan
  • Leadership development programs designed to support career growth and advancement
  • Professional and personal development through open-access courses via Alorica Academy
  • Paid training and tuition reimbursement
  • Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more
  • Employee assistance program for personal and professional support
  • Additional voluntary benefits to meet your individual needs
  • Monthly MLBA activities and employee engagement events
  • Monthly birthday celebrations and employee appreciation days
  • Company spirit week activities
  • Local restaurant discount partnership with Peter Piper Pizza
  • Dedicated mother's room
  • Relaxation lounge with comfortable seating and TV access
  • Alorica Cafe with fresh ready-to-go meals
Our Values
Bold - We challenge conventions and take smart risks
Relentless - We deliver results, no matter what it takes
Connected - We work as One Alorica because we're stronger together
True - We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk.
Apply Today!
Equal Opportunity Employer - Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
#AloricaJobs #CallCenter #CustomerServiceJobs #ElPaso

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