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Bmv Customer Service Representative 2 Jobs (NOW HIRING)

Priwils

Customer Service Representative II

Chicago, IL

$16.50 - $22.50/hr

Overview The Customer Service Representative II (CSR II) provides intermediate-level customer support and independently manages moderately complex inquiries related to the STR program. This role ...

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How much do bmv customer service representative 2 jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for bmv customer service representative 2 in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

Is CSR a good entry level position?

A BMV Customer Service Representative 2 position is typically considered an entry-level role that involves assisting customers, processing transactions, and providing information about vehicle registration and licensing. It often requires good communication skills, basic computer knowledge, and the ability to handle customer inquiries, making it suitable for individuals starting their careers in customer service or government agencies.

What is the highest paid customer service job?

The highest paid customer service roles are often in executive or specialized positions such as Customer Service Directors or Customer Experience Managers, with salaries reaching six figures. These roles typically require extensive experience, leadership skills, and sometimes industry-specific certifications, and they often involve overseeing large teams or strategic initiatives.

What are some typical challenges BMV Customer Service Representative 2s face when handling customer interactions, and how can they effectively manage them?

BMV Customer Service Representative 2s often encounter challenges such as managing high volumes of customers during peak hours, addressing complex licensing or registration issues, and handling frustrated or upset individuals. Effectively managing these situations requires strong communication skills, patience, and a thorough understanding of BMV policies and procedures. Representatives can successfully navigate these challenges by staying calm under pressure, utilizing available resources or escalation protocols, and maintaining a customer-focused attitude to ensure positive outcomes.

What does a BMV Customer Service Representative 2 do?

A BMV Customer Service Representative 2 assists customers at the Bureau of Motor Vehicles (BMV) with a variety of services, including processing driver's license and vehicle registration applications, answering questions about state laws and procedures, and handling payments. This role often requires excellent communication skills, attention to detail, and a strong commitment to customer service. Representatives may also resolve issues, verify customer information, and ensure transactions comply with state regulations. The position may involve both in-person and phone interactions, and sometimes administrative tasks behind the scenes.

What are the key skills and qualifications needed to thrive as a BMV Customer Service Representative 2, and why are they important?

To thrive as a BMV Customer Service Representative 2, you need strong customer service abilities, attention to detail, and a high school diploma or equivalent. Familiarity with DMV/BMV software systems, cash handling procedures, and basic office equipment is typically required. Outstanding communication, patience, and problem-solving skills help representatives effectively assist diverse customers and resolve issues. These competencies ensure efficient, accurate service and a positive experience for the public in a high-volume, regulatory environment.

How much does Indiana BMV pay?

The salary for a BMV Customer Service Representative 2 varies depending on experience and location but generally ranges from $15 to $20 per hour. The role involves customer interaction, administrative tasks, and knowledge of DMV procedures, often requiring state-specific certifications or training.

What is the difference between Bmv Customer Service Representative 2 vs Bmv Customer Service Representative 1?

AspectBmv Customer Service Representative 2Bmv Customer Service Representative 1
Required CredentialsHigh school diploma, relevant customer service experienceHigh school diploma, entry-level customer service experience
Work EnvironmentCall centers, DMV offices, administrative settingsCall centers, DMV offices, administrative settings
Employer & Industry UsageState DMV departments, government agenciesState DMV departments, government agencies
Job ResponsibilitiesHandling complex customer inquiries, processing transactions, resolving issuesAssisting customers with basic inquiries, data entry, appointment scheduling

The main difference between Bmv Customer Service Representative 2 and Bmv Customer Service Representative 1 lies in experience and responsibilities. The level 2 role typically involves handling more complex customer issues and requires more experience, whereas level 1 focuses on basic customer support tasks. Both roles are essential in DMV operations and share similar work environments.

What is the difference between customer service rep 1 and 2?

In the BMV Customer Service Representative role, a Customer Service Rep 2 typically has more experience, handles more complex inquiries, and may have additional responsibilities such as training or mentoring newer staff. The Rep 2 position often requires a deeper understanding of policies and procedures and may involve higher performance expectations compared to a Rep 1.
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BMV Customer Service Representative 2

BMV Customer Service Representative 2

State of Indiana

Auburn, IN

$16.24/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago

State Of Indiana rating

6.9

Company rating: 6.9 out of 10

Based on 183 frontline employees who took The Breakroom Quiz

42nd of 50 rated states

Job description

BMV Customer Service Representative 2

Date Posted: May 26, 2026

Requisition ID: 478042

Location:

Auburn, IN, US, 46706

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Bureau of Motor Vehicles (BMV):

The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees.

The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:

  • Invest in our employees

  • Engage our customers

  • Provide sustainable systems

  • Embrace product innovation

Role Overview:

Customer Service Representatives 2 administer and evaluate driving exams and assist customers with titles and registrations. You will calmly and patiently evaluate customers’ knowledge and ability to adhere to traffic laws. When you are not facilitating these exams, you will be at the front line, processing transactions for customers.

This position will serve at the Auburn, Indiana, BMV Branch Office. Branch hours are:

  • Sunday: Closed

  • Monday: Closed

  • Tuesday: 9:00 am - 6:30 pm

  • Wednesday: 9:00 am - 5:00 pm

  • Thursday: 9:00 am - 5:00 pm

  • Friday: 9:00 am - 5:00 pm

  • Saturday: 9:00 am - 12:30 pm

Salary:

The salary for this position traditionally starts at $31,668.00 ($16.24 hourly) but may be commensurate with education and work experience.

Use our Compensation Calculator (https://in.accessgov.com/spd/Forms/Page/spd/compensation-calculator/) to view the total compensation package.

A Day in the Life:

The essential functions of this role are:

  • Administer skills tests and evaluate driving skills.

  • Assist customers with vehicle/watercraft titles and registration needs.

  • Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles.

  • Attend training classes and/or take certification tests as required.

  • Maintain privacy of customer and all related records.

  • Substitute for Customer Service Representatives as needed.

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time.

What You'll Need for Success:

Required:

  • High school dipoma or equivalent.

  • Must be 21 years of age or older.

  • Must possess a valid driver’s license for at least the preceding 12 month period.

  • Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury.

Additional qualifications:

  • Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.

  • Customer service experience.

  • Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.

  • Must be familiar with the operations of all types of motor vehicles.

  • Working knowledge of Indiana driving laws.

  • Top-notch communication skills.

  • A high level of critical thinking and the ability to troubleshoot.

  • Ability to process cash and card transactions.

  • Able to perform essential functions with or without reasonable accommodation.

A degree is not required. However, a High School Diploma or High School Equivalent (HSE) is required.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

  • Three (3) medical plan options (including RX coverage) as well as vision and dental plans

  • Wellness Rewards Program: Complete wellness activities to earn gift card rewards

  • Health savings account, which includes bi-weekly state contribution

  • Deferred compensation 457(b) account (similar to 401(k) plan) with employer match

  • Two (2) fully-funded pension plan options

  • A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers

  • Up to 15 hours of paid community service leave

  • Combined 180 hours of paid vacation, personal, and sick leave time off

  • 12 paid holidays, 14 in election years

  • Education Reimbursement Program

  • Group life insurance

  • Referral Bonus program

  • Employee assistance program that allows for covered behavioral health visits

  • Qualified employer for the Public Service Loan Forgiveness Program

  • Free Parking for most positions

  • Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at jobs@spd.IN.gov.

Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bplte_company=indianaoff) to apply.

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