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Flexible Email Customer Service Jobs in Rochester, NY

Caresoft Inc.

Customer Service

Rochester, NY · On-site

$20 - $21/hr

Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner. * Provide accurate information regarding products, services, orders, and account ...

VIOC

Customer Service Advisor

Rochester, NY · On-site

$19/hr

Flexible work schedule: No late evenings or holidays * Paid time off (PTO), and holiday pay ... VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any ...

Valvoline Inc

Customer Service Advisor

Webster, NY

$19/hr

Flexible work schedule: No late evenings or holidays * Paid time off (PTO), and holiday pay ... VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any ...

Valvoline Inc

Customer Service Advisor

Rochester, NY · On-site

$19/hr

Flexible work schedule: No late evenings or holidays * Paid time off (PTO), and holiday pay ... VVV.Report or email to make a request for reasonable accommodation during any aspect of the ...

Valvoline Inc

Customer Service Advisor

Webster, NY

$19/hr

Flexible work schedule: No late evenings or holidays * Paid time off (PTO), and holiday pay ... VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any ...

Staffing

Be Seen First

Customer Service Representative

West Henrietta, NY · On-site

$21 - $22/hr

Key Responsibilities:- Provide quality customer service through phone, email, chat, and other communication channels. Support clients with background screening and related service inquiries ...

Valvoline Inc

Customer Service Advisor

Webster, NY

$19/hr

Flexible work schedule: No late evenings or holidays * Paid time off (PTO), and holiday pay ... VVV.Report or email to make a request for reasonable accommodation during any aspect of the ...

VIOC/GCOC

Customer Service Advisor

Webster, NY

$19/hr

Flexible work schedule: No late evenings or holidays * Paid time off (PTO), and holiday pay ... VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any ...

VIOC

Customer Service Advisor

Webster, NY · On-site

$19/hr

Flexible work schedule: No late evenings or holidays * Paid time off (PTO), and holiday pay ... VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any ...

Valvoline

Customer Service Advisor

Webster, NY · On-site

$19/hr

Flexible work schedule: No late evenings or holidays * Paid time off (PTO), and holiday pay ... VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any ...

Valvoline

Customer Service Advisor

Rochester, NY · On-site

$19/hr

Flexible work schedule: No late evenings or holidays * Paid time off (PTO), and holiday pay ... VVV.Report or email ECC@valvoline.com to make a request for reasonable accommodation during any ...

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All JobsEmail Customer Service JobsFlexible Email Customer Service JobsFlexible Email Customer Service Jobs in Rochester, NY

Flexible Email Customer Service information

See Rochester, NY salary details

$9

$18

$26

How much do flexible email customer service jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for flexible email customer service in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is a flexible email customer service representative?

A Flexible Email Customer Service representative is a professional who assists customers by responding to their inquiries, concerns, or issues through email communication. The 'flexible' aspect typically refers to the ability to work varying hours or shifts, often remotely, to accommodate customer needs. This role requires strong written communication skills, problem-solving abilities, and a customer-centric attitude. Representatives must manage multiple conversations at once, ensure timely responses, and maintain accurate records of interactions. The position is common in industries where digital support is essential, such as e-commerce, technology, and service sectors.

What skills and qualifications are needed to thrive as a flexible email customer service representative?

To thrive as a Flexible Email Customer Service representative, you need strong written communication, problem-solving abilities, and a solid understanding of customer service principles, often supported by prior experience in a similar role. Familiarity with help desk software, CRM systems, and email management tools is typically required. Attention to detail, patience, and adaptability are crucial soft skills that help build rapport and efficiently resolve customer issues. These skills ensure customers receive timely, accurate, and empathetic support, leading to higher satisfaction and loyalty.

What challenges do flexible email customer service representatives face and how can they be managed?

Flexible Email Customer Service representatives often handle a high volume of inquiries, which can involve complex or sensitive issues requiring clear, empathetic written communication. Managing time effectively and prioritizing tasks are essential, as is adapting to varying customer needs and company updates. Utilizing templates, knowledge bases, and customer relationship management tools can help streamline responses while maintaining personalization. Developing strong problem-solving skills and staying organized are key to overcoming these challenges and delivering excellent service.

What is the difference between Flexible Email Customer Service vs Email Support Specialist?

AspectFlexible Email Customer ServiceEmail Support Specialist
CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; customer service or communication skills
Work EnvironmentRemote or office-based, handling customer emailsRemote or office-based, managing email inquiries
Industry UsageCommon across retail, tech, and service sectorsPrimarily in tech, e-commerce, and service industries
Job FocusProviding flexible, responsive email support to customersResolving customer issues via email, ensuring satisfaction

Flexible Email Customer Service and Email Support Specialist roles both involve handling customer inquiries via email. The main difference lies in flexibility; the former often emphasizes adaptable schedules and varied support tasks, while the latter focuses on resolving customer issues efficiently. Both roles require similar credentials and are prevalent in similar industries, making them closely related but distinct in scope and flexibility.

What are the most commonly searched types of Email Customer Service jobs in Rochester, NY?

The most popular types of Email Customer Service jobs in Rochester, NY are:

What are popular job titles related to Flexible Email Customer Service jobs in Rochester, NY?

For Flexible Email Customer Service jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Flexible Email Customer Service jobs in Rochester, NY look for?

The top searched job categories for Flexible Email Customer Service jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Flexible Email Customer Service jobs?

Cities near Rochester, NY with the most Flexible Email Customer Service job openings:

Flexible Email Customer Service jobs near you
Infographic showing various Flexible Email Customer Service job openings in Rochester, NY as of August 2026, with employment types broken down into 45% Full Time, 45% Part Time, 5% Temporary, and 5% Contract. Highlights an 100% In-person job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Customer Service

Caresoft Inc.

Rochester, NY • On-site

$20 - $21/hr

Contractor

Re-posted 12 days ago

Job description

Title: Customer Support
Location: Rochester NY
Duration: 12 Months
 
Responsibilities:
• Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner.
• Provide accurate information regarding products, services, orders, and account status.
• Troubleshoot customer issues and work with internal teams to resolve concerns quickly.
• Document all customer interactions in the CRM system with accuracy and attention to detail.
 
Operational Excellence
• Meet or exceed performance metrics such as response time, quality, and customer satisfaction.
• Follow established processes while identifying opportunities to improve efficiency.
• Support workload management by assisting peers and contributing to team goals.
Strategic & Project Support
• Participate in short-term projects focused on process improvement, system enhancements, and customer experience initiatives.
• Provide input and feedback to improve workflows, training materials, and knowledge resources.
• Collaborate with cross-functional teams to test new tools, systems, or procedures.
Other Duties
• Support ad hoc assignments as directed by leadership.
• Maintain a positive, professional attitude while representing the company brand.
 
Skills Required:
High School Diploma required, BS/BA Degree in Business, or related field (or equivalent experience) preferred
1-2 years experience in customer-facing role
Experience in a contact center environment strongly preferred
Ability to multi-task and manage multiple conflicting priorities
Ability to maintain composure through stressful situations
Proficient in Microsoft applications
Excellent written and oral communication skills required