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Customer Service Assistant Jobs in Rochester, NY

Liberty Pumps Inc.

Customer Service Technician

Bergen, NY · On-site

$24 - $28/hr

Logging and keeping records of specified customer calls or complaints to assist Engineering/Quality ... customer service tasks. Strong communication skills and ability to answer phone calls, read and ...

U-Haul

Customer Service Representative

Webster, NY · On-site

$16 - $17/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

Stewart

Customer Service Representative

Rochester, NY · On-site

$37K - $62K/yr

... assist title processes as part of a production center, branch office, or member of a title team ... level of customer support related to accurate and timely title production * Follows standard ...

Stewart

Customer Service Representative

Rochester, NY

$37K - $62K/yr

... assist title processes as part of a production center, branch office, or member of a title team ... level of customer support related to accurate and timely title production * Follows standard ...

TradeJobsWorkforce

Airport Customer Service Rep

Rochester, NY · On-site

$15.75 - $21.50/hr

Other duties include work collaboratively across teams and departments, provide excellent service to customers and team members, assist with organizing, stocking, and general upkeep, follow safety ...

TES Staffing

Be Seen First

Customer Service Dispatcher (Entry-Level)

Henrietta, NY · On-site

$18 - $20/hr

Job Opportunity: Customer Service Dispatcher Join a global organization with a strong local ... Maintain and update customer records; assist with billing and account inquiries. * Expedite parts ...

Dollar Tree

Customer Service Associate I

Rochester, NY · On-site

$14.25 - $19.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Rochester, NY · On-site

$14.25 - $19.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Batavia, NY · On-site

$13.75 - $19/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Rochester, NY · On-site

$14.25 - $19.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollartree

Customer Service Associate I

Brockport, NY · On-site

$13.50 - $18.50/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Rochester, NY · On-site

$14.25 - $19.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Webster, NY · On-site

$13.25 - $18.25/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

Dollar Tree

Customer Service Associate I

Rochester, NY · On-site

$14.25 - $19.75/hr

Duties include, but are not limited to, the following: * Assist customers with questions and ... Previous customer service experience in retail, hotel, restaurant, grocery, or drug store ...

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Customer Service Assistant information

See Rochester, NY salary details

$11

$19

$27

How much do customer service assistant jobs pay per hour?

As of Jul 19, 2026, the average hourly pay for customer service assistant in Rochester, NY is $19.76, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $22.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Assistant, and why are they important?

To thrive as a Customer Service Assistant, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, point-of-sale (POS) systems, and basic office applications is often required. Patience, active listening, and a positive attitude help you effectively address customer concerns and work well within a team. These skills and qualities ensure excellent customer experiences, efficient issue resolution, and contribute to overall business success.

What is a Customer Service Assistant?

A Customer Service Assistant is a professional who interacts with customers on behalf of a company to address inquiries, resolve complaints, and provide information about products and services. They typically work in retail stores, call centers, or online support environments. Their main goal is to ensure customer satisfaction by delivering prompt, courteous, and effective support. Customer Service Assistants may handle tasks such as processing orders, managing returns, and guiding customers through company policies.

Is a CSA job stressful?

A Customer Service Assistant (CSA) job can be stressful due to handling customer complaints, managing high call volumes, and meeting performance targets. However, stress levels vary depending on the work environment, training, and individual coping skills.

What jobs pay 4000 a week without a degree?

Customer Service Assistants typically do not earn $4,000 a week without advanced experience or supervisory responsibilities. High-paying roles that can reach this level without a degree are rare and often involve sales, real estate, or skilled trades where commissions or bonuses significantly boost income. Success in such roles usually depends on performance, skills, and experience rather than formal education alone.

What Is a Customer Service Assistant?

A customer service assistant maximizes the shopping experience of a customer before, during, and after the sale. You typically works in a retail setting, as part of a customer service call center, or for a company. You specialize in listening to the needs of their customers and matching them with the best products and services. Job duties include handling customer complaints, helping customers find products, and recommending products.

What are some common challenges faced by Customer Service Assistants, and how can they be managed effectively?

Customer Service Assistants often encounter challenges such as handling difficult customers, managing a high volume of inquiries, and maintaining accurate records. Effective communication, active listening, and patience are essential for resolving conflicts and ensuring customer satisfaction. Utilizing available training resources and collaborating with team members can help address complex issues more efficiently, while time management skills help balance multiple tasks throughout the day.

How can I make 2000 a week working from home?

A Customer Service Assistant can increase earnings by working multiple shifts, taking on overtime, or handling high-volume accounts. Developing strong communication skills and using remote customer service tools can improve productivity and earning potential, but reaching $2000 weekly typically requires additional roles or freelance opportunities in customer support or related fields.

What is the work of a customer service assistant?

A customer service assistant helps customers by answering questions, resolving issues, and providing information about products or services. They often work in retail, call centers, or service environments, using communication skills and sometimes customer management tools to ensure a positive experience.
More about Customer Service Assistant jobs
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What are popular job titles related to Customer Service Assistant jobs in Rochester, NY? For Customer Service Assistant jobs in Rochester, NY, the most frequently searched job titles are:
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What cities near Rochester, NY are hiring for Customer Service Assistant jobs? Cities near Rochester, NY with the most Customer Service Assistant job openings:
Customer Service Assistant jobs near you
Customer Service Technician

Customer Service Technician

Liberty Pumps Inc.

Bergen, NY • On-site

$24 - $28/hr

Full-time

Re-posted 4 days ago

Job description

Summary of the positionThis position will perform a wide range of customer service activities, with an emphasis on the more technical areas, in order to support Liberty Pumps customers or users. Such activities will include fielding and handling technical questions, preparing quotations, and trouble-shooting pump and pump accessories.Essential Responsibilities
  • Become familiar with Liberty Pumps product line (pumps, controls, accessories) and provide technical support to Liberty Pumps customers and end-users.
  • Receive and answer phone calls pertaining to technical questions on Liberty Pumps products.
  • Receive and answer emails pertaining to technical questions on Liberty Pumps products.
  • Research required information using available resources in order to deliver service and support to customers and end-users.
  • Follow up with customers by email or phone when necessary.
  • Become familiar with the Technical Customer Service Department processes for troubleshooting, preparation and distribution of quotations.
  • Prepare and distribute quotations for standard product and custom products to Liberty Pumps customers.
  • Become familiar with the Liberty Pumps Quality statement.
  • Develop and maintain an open, professional working relationship with all internal Liberty Pumps departments and individuals.
  • Work with a team of technicians to distribute and complete all customer requests and inquiries in a timely manner.
  • Logging and keeping records of specified customer calls or complaints to assist Engineering/Quality Departments with product improvement.
  • Develop and maintain an open, professional working relationship with necessary Liberty Pumps partners, vendors, and customers.
  • You will be expected to operate according to ISO 9001 requirements.
  • Held responsible and accountable to follow safety guidelines, maintain a clean and organized work area and use good safety judgement. Expected to report all unsafe activities and conditions to Supervisor and/or Safety & Occupational Health Specialist.
  • This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Qualification and Education Requirements Minimum of a two-year engineering degree in Electrical, Mechanical, or related area; or minimum two years of equivalent work experience. Computer literate in common word processing, spreadsheet, email and other Windows-based PC programs necessary to perform customer service tasks. Strong communication skills and ability to answer phone calls, read and write emails.Experience/skills/abilities
  • Ability to trouble-shoot pumps and electrical control panels. Read and understand graphs and pump curves.
  • Ability to interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
  • Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, proportions, and trigonometry to practical situations.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Proficient personal computer skills including electronic mail, record keeping, routine database activity, word processing, spreadsheet, graphics, etc.
  • Handle multiple projects simultaneously. Self-motivated, capable of taking direction as well as working with minimal supervision.
Physical requirements
  • Moderate physical activity performing somewhat strenuous daily activities of a primarily production/technical nature. Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials. Close vision (clear vision at 20 inches or less). Color vision (ability to identify and distinguish colors).
Working Conditions
  • Well-lighted, heated and/or air-conditioned indoor office/production setting with adequate ventilation. Moderate noise level.

Additional Notes

  • Employment is contingent upon successful completion of a physical and drug test.

Equal Opportunity Employer/ Protected Veterans/Individuals with Disabilities


8:30am - 5:00pm