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Client Experience Coordinator Jobs in Rochester, NY

Trillium Health

Patient Experience Coordinator

Rochester, NY · On-site

$17.25 - $22.75/hr

Patient Experience Coordinator Department: Clinic Position type: Full-Time FLSA: Non-Exempt Job ... Responsible for maintaining the confidentiality of all patient, client, employee, protected, and ...

Voiceover Speech Pathology PLLC

Be Seen First

Client Access Coordinator

Rochester, NY

$20/hr

This role combines client-facing support with behind-the-scenes coordination, ensuring our clients have a smooth, supportive experience from intake through their program. Key Responsibilities * Front ...

Voiceover Speech Pathology PLLC

Be Seen First

Client Access Coordinator

Rochester, NY

$20/hr

This role combines client-facing support with behind-the-scenes coordination, ensuring our clients have a smooth, supportive experience from intake through their program. Key Responsibilities * Front ...

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Client Experience Coordinator information

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How much do client experience coordinator jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for client experience coordinator in Rochester, NY is $20.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.27 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Experience Coordinator?

To thrive as a Client Experience Coordinator, you need strong organizational skills, attention to detail, and experience in customer service or hospitality, often supported by a relevant degree or equivalent work history. Familiarity with customer relationship management (CRM) software, scheduling tools, and communication platforms is typically required. Excellent interpersonal skills, problem-solving abilities, and a proactive attitude make someone stand out in this position. These skills ensure seamless client interactions, efficient resolution of issues, and positive long-term relationships that drive business success.

How does a Client Experience Coordinator typically collaborate with other departments to enhance client satisfaction?

A Client Experience Coordinator often works closely with teams such as sales, customer support, and operations to address client needs and resolve issues efficiently. They serve as a bridge between clients and internal departments, ensuring feedback and concerns are communicated clearly and actionable steps are taken. Regular cross-functional meetings and updates help the coordinator stay informed about ongoing projects and potential pain points, allowing them to proactively improve the overall client experience. This collaboration is key to identifying opportunities for service improvements and maintaining high client satisfaction levels.

What is the difference between Client Experience Coordinator vs Customer Service Representative?

AspectClient Experience CoordinatorCustomer Service Representative
Required CredentialsTypically a bachelor's degree in business, marketing, or related fieldHigh school diploma or equivalent; some roles prefer post-secondary education
Work EnvironmentOffice settings, client meetings, project coordinationCall centers, retail, online support channels
Employer & Industry UsageUsed in corporate, healthcare, and service industries focusing on client retentionCommon across retail, telecom, and hospitality sectors
Search & Comparison IntentUnderstanding roles in client relations and experience managementSeeking direct customer support roles

The main difference is that a Client Experience Coordinator focuses on managing and improving the overall client experience, often involving strategic planning and coordination. In contrast, a Customer Service Representative primarily handles direct customer inquiries and support. Both roles require strong communication skills, but the Coordinator role typically involves a broader scope of client relationship management and may require more specialized credentials.

What does a client experience coordinator do?

A client experience coordinator manages interactions between a company and its clients to ensure satisfaction and positive relationships. They handle communication, address client concerns, and coordinate services or support, often using customer relationship management (CRM) tools. The role requires strong communication skills and a focus on customer service to enhance client retention and loyalty.

What is the role of a client experience coordinator?

A client experience coordinator is responsible for managing and improving interactions between a company and its clients to ensure satisfaction and loyalty. They handle communication, address client concerns, and coordinate services or support, often using customer relationship management (CRM) tools. The role requires strong communication skills, problem-solving abilities, and a focus on delivering positive customer experiences.

What are popular job titles related to Client Experience Coordinator jobs in Rochester, NY?

For Client Experience Coordinator jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Client Experience Coordinator jobs in Rochester, NY look for?

The top searched job categories for Client Experience Coordinator jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Client Experience Coordinator jobs?

Cities near Rochester, NY with the most Client Experience Coordinator job openings:

Client Experience Coordinator jobs near you
Infographic showing various Client Experience Coordinator job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $43,325 per year, or $20.8 per hour.

Patient Experience Coordinator

Trillium Health

Rochester, NY • On-site

$17.25 - $22.75/hr

Other

Posted 8 days ago

Job description

Job Title: Patient Experience Coordinator
Department: Clinic
Position type: Full-Time
FLSA: Non-Exempt
Job Summary:
Join us and be part of a mission-driven team that prioritizes innovation, collaboration, and continuous development. Under the direction of the Manager, Quality, the Patient Experience Coordinator is responsible for developing the strategy and leading implementation to improve understanding and results across our patient experience metrics. The Patient Experience Coordinator provides coaching and support to the agency to ensure effective, successful patient experiences and improve patient satisfaction and outcomes, supporting our operations. The Patient Experience Coordinator will be the organization's designee to receive, respond to, and follow up on patient feedback.
Duties/Responsibilities:
  • Leads and supports organization-wide initiatives that enhance the patient experience and promote a culture of patient-centered care.
  • Partners with department leaders to address patient experience challenges and implement sustainable improvement strategies.
  • In collaboration with applicable stakeholders, leads the effort to develop clear standards and expectations regarding patient experience while being attentive to the individual culture of each health center.
  • Understands the patient journey and which aspects of the patient experience drive satisfaction, as well as dissatisfaction.
  • Analyzes patient satisfaction surveys, feedback, and experience metrics to identify trends, opportunities, and actionable recommendations.
  • Serves as the primary point of contact for patient feedback, including compliments, concerns, and complaints, ensuring timely follow-up and resolution.
  • Monitors, investigates, and documents patient feedback, concerns, corrective actions, and resolutions in accordance with organizational standards.
  • Monitors and investigates incidents related to challenging patients and provides feedback and recommendations accordingly.
  • Conducts regular site visits and observations to assess the patient environment, patient-staff interactions, and opportunities to improve service excellence.
  • Regularly reviews interior and exterior atmosphere for patient comfort, accessibility, safety, cleanliness, décor, updated signage, posters, and promotional materials.
  • Develops and facilitates training and educational programs that support exceptional patient experiences and customer service skills.
  • Leads the Patient Experience Committee and participates in cross-functional meetings, workgroups, and quality improvement initiatives.
  • Supports case conferences and interdisciplinary discussions to ensure patient concerns and outcomes are appropriately addressed and documented.
  • Prepares and presents patient experience reports, findings, and recommendations to leadership, departments, and committees.
Miscellaneous
  • Requires the ability and commitment to respect and support patients, other employees, and visitors with various lived experiences.
  • Requires individual demonstration of commitment to the mission, vision, One Trillium values, behaviors, and modeling them in the organization.
  • Responsible for maintaining the confidentiality of all patient, client, employee, protected, and proprietary information.
  • Employees are accountable for meeting the performance standards of their departments and must participate as requested in compliance audits and quality improvement plans.
  • Required to participate in continuous improvement of job responsibilities and organizational or work processes to advance the organization or department.
  • Other specific duties as assigned.
Required Skills/Abilities:
  • Strong written and oral communication skills
  • High proficiency in Word, Excel, Outlook, and PowerPoint
  • Able to work independently and manage workflows in a fast-paced and highly confidential environment
  • Excellent organizational skills and attention to detail
  • Ability to multitask
Education and Experience:
  • Minimum 3 years of experience working in a clinical or healthcare setting, focusing on customer service and de-escalation
  • Minimum Associate's in Community and Human Services
  • Minimum 1 year of experience with EMR systems; Epic strongly preferred

Physical Requirements:
While performing the duties of this job the employee is required to stand, sit, walk, use hands to finger, handle, or feel; reach with hands and arms, talk and hear. Occasionally the employee must stoop, bend and lift or move up to 25 lbs. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
In support of the Americans with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

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