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Success Coordinator Jobs in Rochester, NY (NOW HIRING)

Field Operations

Service Coordinator

Rochester, NY · On-site

$19.50 - $24.75/hr

Service Coordinator Have you ever wondered how seamless project coordination drives the success of major fiber and coax construction initiatives? As a Service Coordinator at Spectrum, you will play a ...

Charter Communications

Service Coordinator

Rochester, NY · On-site

$20 - $36.75/hr

Have you ever wondered how seamless project coordination drives the success of major fiber and coax construction initiatives? As a Service Coordinator at Spectrum, you will play a pivotal role in ...

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All JobsSuccess JobsSuccess Coordinator JobsSuccess Coordinator Jobs in Rochester, NY

Success Coordinator information

See Rochester, NY salary details

$28.6K

$49.2K

$74.5K

How much do success coordinator jobs pay per year?

As of Aug 16, 2026, the average yearly pay for success coordinator in Rochester, NY is $49,224.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,900.00 and $54,300.00 per year, depending on experience, location, and employer.

What is a success coordinator?

A Success Coordinator is a professional responsible for supporting clients or customers to achieve their desired outcomes with a company’s products or services. They serve as a point of contact, guiding clients through onboarding, addressing concerns, and ensuring satisfaction. Success Coordinators often collaborate with internal teams to resolve issues and implement improvements based on client feedback. Their primary goal is to foster long-term relationships and drive customer retention by helping clients succeed.

What skills and qualifications are needed to thrive as a success coordinator?

To thrive as a Success Coordinator, you need strong organizational abilities, customer service expertise, and often a bachelor's degree in business or a related field. Familiarity with CRM software, project management tools, and data tracking systems is typically required. Excellent communication, problem-solving, and relationship-building skills help you stand out in this role. These skills ensure positive client experiences, effective coordination, and the achievement of organizational goals.

How does a success coordinator typically collaborate with other departments to support client outcomes?

Success Coordinators work closely with teams such as Sales, Customer Support, and Product Management to ensure clients have a seamless experience. They act as a bridge, communicating client feedback and needs to relevant departments, and coordinating resources to address challenges. This cross-functional collaboration helps tailor solutions, resolve issues efficiently, and foster long-term client satisfaction. Strong communication and relationship-building skills are essential, as Success Coordinators often facilitate meetings and updates between teams.

What is the difference between Success Coordinator vs Customer Success Specialist?

AspectSuccess CoordinatorCustomer Success Specialist
Required CredentialsTypically a bachelor's degree in business, communications, or related fieldSimilar; often requires a bachelor's degree in business or related area
Work EnvironmentOffice setting, client-facing interactions, project managementOffice or remote, focused on client retention and support
Employer & Industry UsageUsed across various industries including SaaS, healthcare, and financeCommonly found in SaaS and technology sectors
Common Search & Comparison IntentUnderstanding roles, responsibilities, and career pathsComparing customer-focused roles in client success teams

Both Success Coordinators and Customer Success Specialists focus on client satisfaction and retention. Success Coordinators often handle onboarding and project management, while Customer Success Specialists focus more on ongoing support and relationship building. The roles overlap in skills and industry usage, but their primary focus areas differ slightly, making them complementary roles within customer success teams.

What are the most commonly searched types of Success jobs in Rochester, NY?

The most popular types of Success jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Success Coordinator jobs?

Cities near Rochester, NY with the most Success Coordinator job openings:

Success Coordinator jobs near you

Customer Success Manager

Gigs Recruiting, LLC

Rochester, NY • On-site

Other

Re-posted 22 days ago

Job description

Post-Sale Project Coordinator

Own post-sale project coordination, customer success, and LPR portfolio management during COMPANY's growth phase. Transition from outgoing service manager in first 60-90 days to lead 12 active LPR projects end-to-end.

LPR Project Management
  • Manage full lifecycle: contracts, permitting, site prep, installs, approvals, and close-out.
  • Serve as primary customer contact for status, scheduling, and issues (escalate tech to field lead).
  • Coordinate with Lead Field Technician; track milestones, risks, and updates for CEO/sales.
Customer Success
  • Drive post-sale follow-ups, onboarding, quality checks, surveys, and referrals.
  • Monitor renewals/recerts for named accounts.
Operations Support (First 6 Months)
  • Assist dispatch/scheduling; support sales quotes, calls, inventory, and tech/AI evaluations.
Success Metrics
  • On-time LPR delivery with compliance and customer confidence.
  • Smooth onboarding independence in 90 days; high satisfaction/referrals.
  • Efficient dispatch/sales support; proactive inventory/renewals; strong sales-ops-field alignment.
Requirements
  • Organized project manager with customer focus; experience in coordination, installs, or ops.
  • Strong communicator; tech-curious (CRM/AI a plus).
  • Pass background check.

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