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Remote Customer Service Specialist Jobs in Rochester, NY

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How much do remote customer service specialist jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for remote customer service specialist in Rochester, NY is $19.41, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $21.35 per hour, depending on experience, location, and employer.

What is a remote customer service specialist?

A Remote Customer Service Specialist assists customers with inquiries, issues, and support requests via phone, email, or chat while working from a remote location. They handle complaints, process orders, troubleshoot problems, and ensure customer satisfaction. Strong communication skills, problem-solving abilities, and familiarity with company products or services are essential for success. This role requires internet access, a quiet workspace, and often specific software or tools provided by the employer.

What are the key skills and qualifications needed to thrive as a remote customer service specialist?

To thrive as a Remote Customer Service Specialist, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required, and some employers may prefer candidates with certifications in customer service. Strong time management, patience, and adaptability are important soft skills for building rapport and resolving concerns remotely. These capabilities ensure efficient, high-quality support for customers while maintaining productivity in a virtual environment.

What are some common challenges faced by remote customer service specialists, and how can they be managed?

Remote Customer Service Specialists often face challenges such as managing high volumes of customer inquiries, handling difficult interactions without face-to-face communication, and maintaining a work-life balance while working from home. Techniques such as effective time management, regular check-ins with team leads, and utilizing available knowledge bases can help address these challenges. Many employers also provide virtual training and support networks to ensure team members stay connected and motivated. Embracing these resources and maintaining open communication with colleagues and supervisors can make remote work both productive and rewarding.

What are the most commonly searched types of Customer Service Specialist jobs in Rochester, NY?

The most popular types of Customer Service Specialist jobs in Rochester, NY are:

What are popular job titles related to Remote Customer Service Specialist jobs in Rochester, NY?

For Remote Customer Service Specialist jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Remote Customer Service Specialist jobs in Rochester, NY look for?

The top searched job categories for Remote Customer Service Specialist jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Customer Service Specialist jobs?

Cities near Rochester, NY with the most Remote Customer Service Specialist job openings:

Remote Customer Service Specialist jobs near you
Infographic showing various Remote Customer Service Specialist job openings in Rochester, NY as of August 2026, with employment types broken down into 50% Part Time, and 50% Contract. Highlights an 100% Remote job distribution, with an average salary of $40,383 per year, or $19.4 per hour.

Remote Customer Service Manager

Twelve Corners Insurance Agency LLC

Rochester, NY • Remote

$19 - $25/hr

Full-time

Medical, Dental, Vision, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Twelve Corners Insurance Agency LLC is a local, independent agency built around relationships, honest guidance, and doing what is right for clients. Our team is close-knit, supportive, and committed to helping one another succeed. We value honesty, communication, hard work, and treating people with the same care and respect we want for our clients. Here, your day will center on onboarding new customers, servicing existing clients, organizing documentation, and keeping communication moving between customers and the sales team. Employees value the flexibility, trust, and appreciation they receive while doing meaningful work.

As a Remote Customer Service Manager, youll manage important client service tasks from onboarding through ongoing support. Youll communicate with customers, complete applications, collect documents, maintain accurate CRM records, and coordinate closely with sales. This fully remote position offers flexibility and the opportunity to grow into an Account Manager, Account Executive, or future service team lead role.

  • $19 to $25 per hour base pay
  • Health, dental, and vision insurance
  • Paid time off and paid holidays
  • Career growth with bonus opportunities

Bring your customer service skills to a trusted team that values flexibility and gives you room to grow. Apply today!


Benefits

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Work from Home

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Parental Leave

Mon-Fri Schedule

Career Growth Opportunities

Bonus Opportunities

Holidays Off

Paid Holidays


Responsibilities
  • Onboard new customers and guide them through setup.
  • Service existing customers and address their needs.
  • Collect documents and complete insurance applications.
  • Send electronic signature requests to customers.
  • Document calls and conversations in the CRM.
  • Communicate customer needs with the sales team.

Requirements
  • Positive, friendly, and upbeat personality.
  • Strong communication and active listening skills.
  • Organized and highly detail-oriented.
  • Reliable and comfortable working independently.
  • Comfortable learning insurance products and new systems.
  • Professional, trustworthy, and client-focused.