Remote Customer Service Manager Jobs in Rochester, NY

Automotive Floorplan Territory Manager
Rochester, NY| Remote

Company Overview: About Westlake Floorplan Company
Westlake Floorplan Company was established in 2013 as a division of Westlake Financial Services – the leading lender for independent and franchise dealerships. Founded as a way to provide both independent and franchise dealers inventory financing plan lines of credit; Westlake strives to suit any business’s needs. Westlake has financed over 190,000 vehicles for more than 3,000 dealerships in over 46 states. Our cutting-edge technology, customer service, unique partnerships, and flexible terms makes us the most dealer friendly inventory financing provider in the United States.

We are seeking an experienced and motivated Automotive Floorplan Portfolio Manager. This role is pivotal in building and managing a portfolio of automotive dealerships. Responsibilities include but not limited to signing dealerships, driving sales, ensuring excellent servicing of accounts, and effectively managing associated risks. The ideal candidate will possess a comprehensive understanding of the automotive industry, and a proven track record of building and maintaining client relationships.

Key Responsibilities:

1. Sales Management:
   1. Develop and implement sales strategies to acquire and retain dealer clients within the automotive sector.
   2. Build and maintain relationships with dealership owners and key decision-makers to understand their financing needs.
   3. Identify opportunities for portfolio growth by presenting financing solutions and promoting Westlake Flooring Company’s offerings.
   4. Conduct market research to remain competitive and align services with industry trends.
      
2. Servicing:
   1. Oversee the servicing of the automotive floorplan portfolio, ensuring high levels of customer satisfaction.
   2. Monitor account performance and proactively address any issues or concerns raised by clients.
   3. Collaborate with cross-functional teams to streamline processes and enhance customer experience.
   4. Provide training and support to dealerships on the use of financing solutions and services.
3. Risk Management:
   1. Monitor dealership conditions and performance
   2. Develop and maintain risk assessment models to evaluate dealership creditworthiness.
   3. Collaborate with internal teams to ensure compliance with company policies and regulatory requirements.
   4. Monitor the performance of the portfolio, including loan balances, dealer performance, and payment trends.

Qualities we look for in our Area Manager

• Bilingual (English, Spanish)
• Knowledge of the automotive industry (various sectors)
• Strong financial acumen with working knowledge of key financial tools and terminology
• Strong presentation, verbal, and written communication skills
• Strong interpersonal skills with ability to interact with clients, collaborate with internal team members. and external partners at various levels within the organization
• Strong time management skills with ability to manage deadlines
• Strong negotiation and collection skills
• Strong analytical and problem-solving skills
• Ability to work independently and in a remote environment
• Proficient in Excel, Word, PowerPoint, Outlook, and Teams
• BA/BS in related field and 3 years of related experience; or an equivalent combination of education and work-related experience
• 2+ years related experience in finance, sales, account management and/ or collections required
• Travel: Greater than 75% with some overnight travel required
• Ability to travel, fly, drive
• Ability to sit and stand for extended periods of time
• Valid driver’s license required for this position

Pay Rate:

• Self-determined, performance-based compensation package
• Base pay of $50,000 per year
• Guaranteed Bonus Income $2,000 a month for 4 months (month 1 is prorated), $1,500 for months 5 & 6, $1,000 for month 7, and $333 for months 8-12.
• Monthly vehicle mileage reimbursement program average of $450 monthly
• Average rep earning after 1 year - $ 114,764
• Average Earning of top 50 reps - $ 126,380
• No limit on commissions

What do we offer? 

• Medical, Dental, and Vision benefits 
• Life Insurance and Long-term disability plans 
• Flexible Spending Account 
• 401K matching 
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching 
• Wellness Programs 
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only) 
• Career Path Opportunities 
• Discounts on Parks, Museums, Movie Tickets, and Attractions 
• Annual Flu Shot
• Paid Vacations Days 
• Paid Sick days 
• Paid holidays 
• HGym (available in our Los Angeles, CA & Dallas,TX office) 
• Rental Car Discounts, Dell Member Purchase Program 
• UKG Wallet 

Acknowledgment 

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

We are an equal opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the organization.