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Remote Customer Service Manager Jobs in Rochester, NY

HMG Careers

Remote Sales and Service Advisor

Batavia, NY ยท Remote

$69K/yr

Exceptional training with experienced managers. * High-quality leads provided: no calling family or ... Sales or customer service experience is advantageous but not mandatory. Your Qualifications:

HMG Careers

Remote Sales and Service Advisor

Piffard, NY ยท Remote

$69K/yr

Exceptional training with experienced managers. * High-quality leads provided: no calling family or ... Sales or customer service experience is advantageous but not mandatory. Your Qualifications:

HMG Careers

Remote Sales and Service Advisor

Retsof, NY ยท Remote

$69K/yr

Exceptional training with experienced managers. * High-quality leads provided: no calling family or ... Sales or customer service experience is advantageous but not mandatory. Your Qualifications:

HMG Careers

Remote Sales and Service Advisor

Hilton, NY ยท Remote

$69K/yr

Exceptional training with experienced managers. * High-quality leads provided: no calling family or ... Sales or customer service experience is advantageous but not mandatory. Your Qualifications:

HMG Careers

Remote Sales and Service Advisor

Newark, NY ยท Remote

$69K/yr

Exceptional training with experienced managers. * High-quality leads provided: no calling family or ... Sales or customer service experience is advantageous but not mandatory. Your Qualifications:

HMG Careers

Remote Sales and Service Advisor

Holley, NY ยท Remote

$69K/yr

Exceptional training with experienced managers. * High-quality leads provided: no calling family or ... Sales or customer service experience is advantageous but not mandatory. Your Qualifications:

Next Stop Travels

Travel Customer Representative

Rochester, NY ยท On-site +1

$15.75 - $21.50/hr

... service and helping our clients discover the world in new and exciting ways. As a remote company ... time-management abilities - Ability to work independently and remotely while maintaining a high ...

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Remote Customer Service Manager information

See Rochester, NY salary details

$24.2K

$57.2K

$99.7K

How much do remote customer service manager jobs pay per year?

As of May 28, 2026, the average yearly pay for remote customer service manager in Rochester, NY is $57,225.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,500.00 and $69,100.00 per year, depending on experience, location, and employer.

What is a Remote Customer Service Manager job?

A Remote Customer Service Manager oversees a team of customer service representatives, ensuring customer inquiries and issues are handled efficiently while working from a remote location. They develop service strategies, monitor performance metrics, train staff, and implement improvements to enhance customer satisfaction. Utilizing digital communication tools, they coordinate team activities, resolve escalated concerns, and ensure company policies are followed. Effective leadership, strong communication skills, and experience in customer support are key to success in this role.

What are the key skills and qualifications needed to thrive in the Remote Customer Service Manager position, and why are they important?

To succeed as a Remote Customer Service Manager, you need experience in customer service leadership, strong problem-solving abilities, and a relevant bachelor's degree or equivalent work experience. Familiarity with customer relationship management (CRM) software, help desk platforms, and remote communication tools is often required, and certifications in areas like project management or customer experience can be beneficial. Exceptional communication, empathy, and team leadership skills help individuals excel in training, motivating, and managing remote teams. These competencies are vital for maintaining high service standards, fostering team cohesion, and ensuring optimal customer satisfaction in a virtual work environment.

What are typical daily responsibilities for a Remote Customer Service Manager?

A Remote Customer Service Manager typically oversees a distributed team, monitors performance metrics, and ensures that customer inquiries are resolved efficiently and professionally. Daily tasks often include conducting virtual team meetings, coaching agents, reviewing customer feedback, and collaborating with other departments to resolve escalated issues. The role also involves updating training materials, analyzing call and email data to identify areas for improvement, and implementing best practices for remote work. Managing time zones, fostering team engagement, and ensuring communication flows smoothly are key aspects of this position.
More about Remote Customer Service Manager jobs
What are the most commonly searched types of Remote Customer Service jobs in Rochester, NY? The most popular types of Remote Customer Service jobs in Rochester, NY are:
What are popular job titles related to Remote Customer Service Manager jobs in Rochester, NY? For Remote Customer Service Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Remote Customer Service Manager jobs in Rochester, NY look for? The top searched job categories for Remote Customer Service Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Remote Customer Service Manager jobs? Cities near Rochester, NY with the most Remote Customer Service Manager job openings:
Remote Customer Service Manager jobs near you
Infographic showing various Remote Customer Service Manager job openings in Rochester, NY as of May 2026, with employment types broken down into 82% Full Time, 16% Part Time, and 2% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $57,225 per year, or $27.5 per hour.

Remote Sales and Service Advisor

HMG Careers

Batavia, NY โ€ข Remote

$69K/yr

Full-time

This job post hasย expired today.ย Applications are no longer accepted.

Job description

This full-time position offers flexible work hours and ample opportunities for advancement into management roles.


You will work remotely to serve clients and offer valuable advice and protection to individuals and their families.

๏ปฟWhat We Offer:

  • Remote,ย work from home career.
  • Average first-year earnings of $69K commission + bonuses.
  • Life-long residual incomeย through renewals.
  • Unionized position with stock options.
  • Excellent benefits package - medical, dental, and prescription coverage.
  • Exceptional trainingย with experienced managers.
  • High-quality leads provided: no calling family or friends.
  • Flexibleย hours:ย this is a fulltime career, but you can choose when you work.
  • Opportunitiesย for advancement and recognition asย we promote from within.
  • Dynamic Team Environment:ย Our virtual workplace thrives on a vibrant team. atmosphere. While this position is remote, you will have lots of support.


Qualities We Value:

  • Willingness to learnย and be coached as we provide comprehensive training.
  • Outgoing and Friendly Personality:ย a positive and approachable demeanor.
  • A strong desire to helpย others: provide valuable advice and services.
  • Effective Communication Skills:ย your ability to connect with others is crucial.
  • Sales or customer service experienceย is advantageousย but not mandatory.

Your Qualifications:

  • Laptop or computerย with camera is required.
  • Possession of, or willingness to obtainย an LLQP license.
  • Basic computer literacyย is essential.
  • Primary residence in Canada or USA:ย you must reside in North America to be eligible.

Your Job Responsibilities:

  • Contact the leads we provideย to schedule virtual meetings with clients.
  • Present benefit programsย to enroll new clients and cultivate relationships with them.
  • Collaborate with your manager to define clear objectives and goals, then achieve them through dedicated effort and determination.
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