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At Home Customer Service Representative Jobs in Rochester, NY

Martinizing

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! ... provide customer service at the front counter and assemble and bag orders in the back. We are ...

Martinizing

Customer Service Representative

Fairport, NY · On-site

$15.25 - $20.75/hr

DESCRIPTION Martinizing Dry Cleaning is looking for energetic, outgoing Customer Service Reps! ... provide customer service at the front counter and assemble and bag orders in the back. We are ...

Robert Half

Customer Service Representative

Victor, NY · On-site

$19 - $22/hr

We are looking for a Customer Service Representative to support equipment service coordination for ... Strong scheduling and organizational skills with the ability to manage multiple requests at once.

Adecco

Customer Service Representative

Geneseo, NY

$17 - $22/hr

Onsite Customer Service Representative Passionate about communication and helping others? Launch your career in Customer Service with an entry-level role that offers immediate hiring and consistent ...

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All JobsAt Home Customer Service Representative JobsAt Home Customer Service Representative Jobs in Rochester, NY

At Home Customer Service Representative information

See Rochester, NY salary details

$9

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How much do at home customer service representative jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for at home customer service representative in Rochester, NY is $18.55, according to ZipRecruiter salary data. Most workers in this role earn between $15.19 and $20.62 per hour, depending on experience, location, and employer.

What is an at home customer service representative?

At Home Customer Service Representatives are professionals who provide customer support services remotely, typically from their own homes. They assist customers via phone, email, chat, or other communication platforms, addressing questions, resolving issues, and processing orders or returns. These representatives usually work for companies across various industries, using specialized software to manage customer interactions. The role requires strong communication skills, a reliable internet connection, and the ability to work independently. Many companies offer flexible schedules and provide training to help representatives succeed in their roles.

How to become an at-home customer service representative?

To become an at-home customer service representative, candidates typically need a high school diploma or equivalent, strong communication skills, and a quiet, reliable workspace. Many employers require experience in customer service and proficiency with computers and common software tools; some roles may also require specific training or certification. Applying through company websites or job boards and demonstrating good interpersonal skills are common steps in the hiring process.

What are the key skills and qualifications needed to thrive as an at home customer service representative?

To thrive as an At Home Customer Service Representative, you need excellent communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center platforms, and basic computer proficiency are typically required. Patience, active listening, and self-motivation are standout soft skills in this remote role. These skills enable representatives to efficiently resolve customer issues and maintain high service standards while working independently from home.

What are some common challenges faced by at home customer service representatives, and how can they be managed?

At Home Customer Service Representatives often encounter challenges such as managing distractions in a home environment, staying motivated without in-person supervision, and maintaining clear communication with both customers and remote team members. To overcome these, it's important to establish a dedicated, quiet workspace, set daily routines, and leverage digital tools for collaboration and time management. Staying proactive in communication and participating in regular virtual team meetings can also help maintain a sense of connection and support.

What is the difference between At Home Customer Service Representative vs Call Center Customer Service Representative?

AspectAt Home Customer Service RepresentativeCall Center Customer Service Representative
Work EnvironmentRemote/Home-basedTypically in a call center facility or remote
Required CredentialsHigh school diploma or equivalent, customer service skillsHigh school diploma or equivalent, customer service skills
Industry UsageCommon across retail, telecom, banking, and moreCommon in telecom, tech, and service industries
Job FocusHandling customer inquiries, support, and problem resolutionHandling high call volume, troubleshooting, and support

Both roles involve customer service skills and similar credentials, but At Home Customer Service Representatives work remotely, providing support across various industries, while Call Center Customer Service Representatives often work in a centralized location or remotely, focusing on high-volume call handling. The choice depends on your preferred work environment and specific job duties.

What are the most commonly searched types of Customer Service Representative jobs in Rochester, NY? The most popular types of Customer Service Representative jobs in Rochester, NY are:
What are popular job titles related to At Home Customer Service Representative jobs in Rochester, NY? For At Home Customer Service Representative jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching At Home Customer Service Representative jobs in Rochester, NY look for? The top searched job categories for At Home Customer Service Representative jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for At Home Customer Service Representative jobs? Cities near Rochester, NY with the most At Home Customer Service Representative job openings:
At Home Customer Service Representative jobs near you
Infographic showing various At Home Customer Service Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,576 per year, or $18.5 per hour.

Customer Service Representative

Isaac Heating & Air Conditioning

Rochester, NY • On-site

$22 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 23 days ago

Job description

Job Description:

Isaac Heating & Air Conditioning is seeking Customer Service Representatives for their Rochester, NY, location. The customer service representative plays a crucial role in the organization by directly interacting with customers, ensuring exceptional customer service, and fostering positive interactions with all callers.


What can we offer you?
  • Competitive base pay of $22.00-23.00/hr
  • Medical, Dental, and Vision Insurance
  • 401k Retirement Plan with Company Match
  • Paid vacation and sick time, paid holidays
  • Opportunities for growth and advancement
  • Consistent schedule and work/life balance

Summary:

For over 75 years, Isaac Heating and Air Conditioning has worked diligently to meet the changing heating and air conditioning needs of homeowners and businesses in Upstate and Central New York. Isaac is one of the nation's largest privately held HVAC/R contractors and services over 35,000 clients a year. Creating an enjoyable experience met with anticipation results in an environment where our team, clients, and community can comfortably grow, prosper, succeed, and improve their quality of life. Isaac partners with leading HVAC and plumbing companies throughout the United States, providing the support and resources of a large national company.

Responsibilities:
  • Answer or make calls to clients to learn about and address their needs, concerns, or other questions about products or services
  • Respond efficiently and accurately, engaging in active listening to callers to provide assistance while helping them feel supported and valued
  • Schedule or update appointments in the computer system
  • Document clear and concise notes in clients’ profiles in order to communicate precisely to the technicians and technical leadership team
  • Understand and strive to meet Contact Center metrics while providing excellent customer service
Job Qualifications:
  • High school diploma or equivalent required
  • Minimum of 1 year of customer service experience required
  • Prior in-house call center experience strongly preferred
Competencies:
  • Strong multitasking abilities
  • Excellent written, verbal, and active listening skills
  • Strong administrative skills
  • Strong organizational skills
  • Ability to work individually and as part of a team
  • Problem-solving skills
     

The starting pay range for this position is $22.00 - 23.00 per hour. This is the range of the base pay only, it does not include other components that make up the total compensation package of the position. If offered a position, your total compensation package will be determined by experience, location, skills, and/or education, which may result in a total compensation package that falls outside of the provided range.


This employer participates in E-Verify to verify the employment eligibility of all new hires. E-Verify is a federal program that compares information from Form I-9 to government records to confirm employment eligibility.


Isaac Heating & Air Conditioning (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status protected by applicable national, federal, state, or local law.