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Weekend Customer Support Jobs in Rochester, NY (NOW HIRING)

DSI

Retail Support Specialist

Brighton, NY · On-site

$26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... weekends, and holidays, based on business needs. * Comfort working in busy, customer-facing ...

DSI

Retail Support Specialist

Rochester, NY · On-site

$26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... weekends, and holidays, based on business needs. * Comfort working in busy, customer-facing ...

DSI

Retail Support Specialist

Brighton, NY

$26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... weekends, and holidays, based on business needs. * Comfort working in busy, customer-facing ...

DSI

Retail Support Specialist

Rochester, NY

$26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... weekends, and holidays, based on business needs. * Comfort working in busy, customer-facing ...

DSI

Retail Support Specialist

Rochester, NY · On-site

$26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... weekends, and holidays, based on business needs. * Comfort working in busy, customer-facing ...

DSI

Retail Support Specialist

Rochester, NY · On-site

$26/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Job Overview The Retail Support Specialist (RSS) delivers hands-on, frontline support to AT&T ... weekends, and holidays, based on business needs. * Comfort working in busy, customer-facing ...

Caresoft Inc.

Customer Service

Rochester, NY · On-site

$20 - $21/hr

Customer Support Location: Rochester NY Duration: 12 Months Responsibilities: * Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner.

Raymour & Flanigan

Customer Service Lead

Rochester, NY · On-site

$20/hr

  • Medical

  • Retirement

Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends ...

Raymour & Flanigan

Customer Service Lead

Rochester, NY · On-site

$20/hr

  • Medical

  • Retirement

Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends ...

Raymour & Flanigan

Customer Service Lead

Victor, NY · On-site

$20/hr

  • Medical

  • Retirement

Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends ...

Hunter Regional Healthcare

Customer Service Lead

Victor, NY · On-site

$20/hr

  • Medical

  • Retirement

Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends ...

Raymour & Flanigan

Customer Service Lead

Victor, NY · On-site

$20/hr

  • Medical

  • Retirement

Support sales and operations team members to go above and beyond by advocating for every customer's concerns and requests. * Flexibility to work a retail schedule that includes days, nights, weekends ...

L3HHCM20

IT Customer Service

Rochester, NY

$52K - $97K/yr

  • Medical

  • Retirement

  • PTO

Primary responsibility is to be the customer support interface, dealing primarily with desktop support issues ranging from maintaining desktop systems (virtual or physical) and applications. The ...

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Showing results 21-40

All JobsCustomer Support JobsWeekend Customer Support JobsWeekend Customer Support Jobs in Rochester, NY

Weekend Customer Support information

See Rochester, NY salary details

$10

$22

$56

How much do weekend customer support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for weekend customer support in Rochester, NY is $22.86, according to ZipRecruiter salary data. Most workers in this role earn between $11.88 and $26.11 per hour, depending on experience, location, and employer.

What does a weekend customer support representative do?

A Weekend Customer Support representative assists customers by answering questions, resolving issues, and providing information about products or services during weekend hours. They communicate with customers via phone, email, live chat, or social media, ensuring a positive experience outside of traditional weekday support times. Their responsibilities often include troubleshooting problems, processing orders or returns, and escalating complex issues to higher-level support when necessary. Working weekends helps businesses provide continuous support and maintain customer satisfaction.

What are the key skills and qualifications needed to thrive as a weekend customer support representative, and why are they important?

To thrive as a Weekend Customer Support representative, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, help desk software, and ticketing platforms is often required. Patience, active listening, and the ability to remain calm under pressure are standout soft skills for this role. These capabilities are essential for efficiently resolving customer issues, maintaining satisfaction, and ensuring seamless support during high-demand weekend hours.

What are some common challenges faced by weekend customer support representatives and how can they be managed?

Weekend customer support representatives often handle higher volumes of urgent or unresolved issues, as many businesses operate with a leaner staff on weekends. This can lead to increased pressure to resolve issues quickly and independently. To manage these challenges, it's important to be well-versed in company policies, use available resources efficiently, and communicate clearly with both customers and weekday teams for seamless follow-ups. Strong time management and adaptability are key to ensuring a positive customer experience during peak periods.

What is the difference between Weekend Customer Support vs Weekend Technical Support?

AspectWeekend Customer SupportWeekend Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma; technical certifications or IT knowledge often preferred
Work EnvironmentCall centers, retail, online support platformsIT departments, tech companies, software support centers
Employer & Industry UsageRetail, e-commerce, service industriesTechnology, software, hardware industries
Common Search & ComparisonFrequently compared for customer service rolesCompared when technical skills are required

Weekend Customer Support and Weekend Technical Support roles both involve assisting customers during weekends, but they differ mainly in technical requirements and work environment. Customer support focuses on general inquiries and service, while technical support requires technical knowledge and troubleshooting skills. Choose based on your skill set and career goals.

What are the most commonly searched types of Customer Support jobs in Rochester, NY?

The most popular types of Customer Support jobs in Rochester, NY are:

What are popular job titles related to Weekend Customer Support jobs in Rochester, NY?

For Weekend Customer Support jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Weekend Customer Support jobs in Rochester, NY look for?

The top searched job categories for Weekend Customer Support jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Weekend Customer Support jobs?

Cities near Rochester, NY with the most Weekend Customer Support job openings:

Weekend Customer Support jobs near you
Infographic showing various Weekend Customer Support job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,554 per year, or $22.9 per hour.

Customer Care Support Representative - Full time, In office

TES Staffing Inc.

Rochester, NY • On-site

$17 - $18/hr

Other

Re-posted 2 days ago

Job description

Customer Care Support Representative
Contract-to-Hire | $17.00-$18.00/hour | Full-Time | In-Office
Looking for a customer service role where you can truly leave work at work?
TES Staffing is partnering with a well-established national business solutions company to find a Customer Care Support Representative to join their friendly, collaborative team. This is an excellent opportunity for someone who enjoys helping customers, staying organized, and working in a professional office environment, without the pressure of sales quotas or high-stress customer interactions.This role can be perfect for someone coming from retail, hospitality, banking, or healthcare customer service who wants to move into a corporate office setting!
If you're looking to build corporate office experience, strengthen your resume, and work alongside a supportive team that wants to see you succeed, we'd love to hear from you.
Why You'll Love This Opportunity
  • Contract-to-hire with long-term career potential
  • 100% in-office desk position in a professional corporate environment
  • Supportive leadership and teammates who are invested in your success
  • Stable Monday-Friday schedule
  • No sales, cold calling, or after-hours responsibilities
  • A role you can truly walk away from at the end of the day
  • Great opportunity to build valuable customer service and corporate operations experience while expanding your professional network
What You'll Do
As the first point of contact for customers, you'll play an important role in ensuring they receive prompt, professional support. Every day is a little different, keeping the work engaging while remaining manageable and team-oriented.
Responsibilities include:
  • Process customer requests received by phone and email accurately and efficiently
  • Coordinate service appointments and dispatch field technicians
  • Monitor open service requests and prioritize work to ensure timely customer support
  • Answer customer questions regarding service visits, orders, shipments, supplies, and equipment
  • Resolve routine customer concerns with professionalism and empathy
  • Maintain accurate customer records and update internal databases
  • Review customer account activity and product usage to ensure accurate order fulfillment
  • Track orders and provide customers with shipping and delivery updates
  • Generate reports and document customer interactions
  • Collaborate with internal departments to resolve issues quickly and provide an outstanding customer experience
What We're Looking For
We're looking for someone who genuinely enjoys helping people and takes pride in delivering excellent service.
You'll be successful if you have:
  • High School Diploma or GED
  • At least one year of customer service, order processing, dispatch, account support, or administrative office experience
  • Excellent communication and phone etiquette
  • Strong attention to detail and organizational skills
  • The ability to multitask while maintaining accuracy
  • Experience using CRM or customer management software is a plus
  • Working knowledge of Microsoft Word and Excel
  • A positive attitude and willingness to learn
Who This Role Is Perfect For
This is a fantastic opportunity for someone who:
  • Wants to transition into a professional corporate office environment
  • Enjoys customer service but isn't looking for a high-pressure call center
  • Likes staying organized and solving problems
  • Wants a stable role with a great team culture
  • Is looking for a company where they can grow after a successful contract period

If you're dependable, customer-focused, and ready to join a company that values teamwork and professionalism, we'd love to connect with you.

Apply