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Entry Level Customer Support Jobs in Rochester, NY

Public Partnerships LLC

IOS Specialist

Rochester, NY · On-site

$17.75 - $24/hr

Customer Support: Greet Consumers, Personal Assistants, and other clients to resolve issues ... by performing entry-level registration and verification tasks such as I-9 processing, payment ...

Public Partnerships

IOS Specialist

Rochester, NY · On-site

$17.75 - $24/hr

Customer Support: Greet Consumers, Personal Assistants, and other clients to resolve issues ... by performing entry-level registration and verification tasks such as I-9 processing, payment ...

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Entry Level Customer Support information

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How much do entry level customer support jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level customer support in Rochester, NY is $20.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Customer Support representative, and why are they important?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.

What are entry level customer support jobs?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are the most commonly searched types of Customer Support jobs in Rochester, NY? The most popular types of Customer Support jobs in Rochester, NY are:
What are popular job titles related to Entry Level Customer Support jobs in Rochester, NY? For Entry Level Customer Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Support jobs in Rochester, NY look for? The top searched job categories for Entry Level Customer Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Entry Level Customer Support jobs? Cities near Rochester, NY with the most Entry Level Customer Support job openings:
Entry Level Customer Support jobs near you
Infographic showing various Entry Level Customer Support job openings in Rochester, NY as of May 2026, with employment types broken down into 1% As Needed, 67% Full Time, 29% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $42,976 per year, or $20.7 per hour.
Client Support Specialist

Client Support Specialist

O'Connell Electric Company

Victor, NY • On-site

$24 - $27/hr

Full-time

Posted 14 days ago

Job description

CLIENT SUPPORT SPECIALIST
The Client Support Specialist's primary role is to provide timely and effective support to the business community regarding daily operations while leveraging the IT Support Ticket system. This includes desktop support, application support, network access, printing, training, and other support as needed. This role also assists with projects and initiatives following the company's IT strategy.
Core responsibilities include, but are not limited to:
  • Installing, configuring, monitoring, and deploying desktop hardware/software
  • Managing the IT Ticket System
  • Investigating and resolving infrastructure issues and escalated support requests
  • Updating software/hardware with the latest patches
  • Desktop and printing performance optimization
  • Provide training for software applications
  • Provide effective mobile systems access
  • Assist in maintaining the local area networks
  • Assist in providing backup and recovery operations
  • Assist in supporting telecommunications operations
  • Stay current on IT trends and news
  • Promote and train the business community on IT best practices

Requirements
  • Education: A.A.S. Information Technology or two years of equivalent experience
  • Experience: Entry level up to one year of experience
  • Knowledge of AD, latest Windows OS, desktop hardware (HP, Microsoft), iOS, Apple iPhone and iPad, basic networking, printing, MS Office, Outlook, Project, Visio, Adobe Acrobat, Bluebeam, Skype for Business, Teams, Citrix XenApp, Endpoint Security
  • Willing and able to travel as necessary to offices and job site locations
  • Ability to provide 24 hours per day, 7 days a week coverage

COMPENSATION:
The minimum and maximum hourly pay that O'Connell Electric Company, Inc. believes in good faith to be accurate for this position at the time of this posting is between $24.00 to $27.00 an hour.
It is important to O'Connell Electric that potential candidates for this position understand that compensation depends on numerous factors including the geographic location where the role will be performed, skills required, experience, complexity, travel, and market rate. O'Connell Electric aims to reward performance and attract top talent with competitive, fair pay and benefits. Please note that the top of the salary range represents exceptional, and/or senior-level positions, which meet all required qualifications. Actual offers take candidate's knowledge, skills, abilities, and experience into account.
Equal Opportunity:
O'Connell is an equal opportunity employer and complies with all applicable state and federal non-discrimination laws. The Company will recruit, hire, train and promote all persons without regard to race, color, creed, sex (including pregnancy), religion, national origin, age, marital status, sexual orientation, gender identity or expression, genetic information, physical or mental disability, citizenship or immigration status, military or veteran status, or any other protected class in accordance with applicable federal, state, or local laws.

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