Entry Level Customer Support Jobs in Rochester, NY

At IBM, work is more than a job—it’s a calling: To build. To design. To code. To consult. To think alongside clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to pursue things you’ve never thought possible.

Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? We invite you to join us.

Your role and responsibilities

As a Developer at IBM, you’ll get to work on the systems that are driving the quantum revolution and the AI era. Join our team of creators - the people who help move IBM forward by using their imagination to envision solutions, their curiosity to experiment with new ideas, and their ever-growing skills into action for customers to make better decisions with greater speed on the most trusted platforms in today’s market.IBM has openings for Hardware Development Engineers to develop, test and provide customer support for hardware, firmware and semiconductors that make up our industry- leading IBM products. We are an elite team of engineering professionals that pioneer innovations for the cutting-edge microprocessors and hardware used in IBM infrastructure including IBM zSystems, IBM Power Systems, IBM Storage, and IBM Quantum Systems. Development engineers participate in various aspects of the development, test, and support process, such as:

• Logic (RTL) design and verification, physical design, and analog/IO design
• Electronic design automation
• Signal integrity, power integrity, and analysis
• Microelectronics packaging
• Materials analysis and characterization
• Mechanical design, modeling and technology integration
• Circuit design / electrical design
• Printed circuit board physical design and layout
• Thermal design and testing
• Voltage regulation and power delivery
• Performance modeling
• Processor and system test and validation
• Processor, component, and system characterization
• Customer and field engineering support
• Firmware architecture, development, and test failure analysis
• Product quality, assurance, specification and analytics
• Candidates with at least three months of computer or electrical engineering experience of designing or manufacturing hardware products are preferred. Basic knowledge of computer hardware and architecture (FPGAs, RISC-V, ARM, MIPS), programming languages (C/C++/C#, Python, or Java), hardware description languages (VHDL/Verilog), and circuit simulation tools (SPICE) is preferred.

High School Diploma/GED

Bachelor's Degree

• Pursuing a Bachelor's or Master’s Degree in: Electrical Engineering, Computer Engineering, Computer Science, Mechanical Engineering, Materials Science, Chemical Engineering, Physics, Optics Engineering, Biomedical Engineering or related majors.
• Prior (project or internship) experience in computer hardware or testing.
• Strong verbal and written communication skills.
• Passion for technology and engineering.
• Growth minded, trusted, team focused, courageous, resourceful, and outcome focused.

Proficiency in one or more of the following technology areas:

• Microprocessor/ASIC Design Skills: VHDL, Verilog, RTL, SPICE, TCL, UVM, verification, and testing
• Computer Architecture coursework: VLSI Design, Microprocessors, Computer Architecture and Organization, Signal Integrity (Electromagnetics, RF, etc)
• Programming Skills: C/C++ or another object-oriented language, Git, Linux, GDB or another debugger, Agile practices
• Scripting Skills: Python, APDL, TCL, Bash, Perl, or Java
• Proficiency in CAD tools and 3D modeling
• Familiarity with various hardware architectures: VLSI, FPGA, MIPS, RISC-V, Arm, x86, Arduino, Quantum systems

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future.Join us to help build our leading-edge technology portfoliodesigned for cognitive business and optimized for cloud computing.

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

IBM offers a competitive and comprehensive benefits program. Eligible employees may have access to:

- Healthcare benefits including medical & prescription drug coverage, dental, vision, and mental health & well being

- Financial programs such as 401(k), cash balance pension plan, the IBM Employee Stock Purchase Plan, financial counseling, life insurance, short & long- term disability coverage, and opportunities for performance based salary incentive programs

- Generous paid time off including 12 holidays, minimum 56 hours sick time, 120 hours vacation, 12 weeks parental bonding leave in accordance with IBM Policy, and other Paid Care Leave programs. IBM also offers paid family leave benefits to eligible employees where required by applicable law

- Training and educational resources on our personalized, AI-driven learning platform where IBMers can grow skills and obtain industry-recognized certifications to achieve their career goals

- Diverse and inclusive employee resource groups, giving & volunteer opportunities, and discounts on retail products, services & experiences

We consider qualified applicants with criminal histories, consistent with applicable law.

This position was posted on the date cited in the key job details section and is anticipated to remain posted for 21 days from this date or less if not needed to fill the role.

IBM will not be providing visa sponsorship for this position now or in the future. Therefore, in order to be considered for this position, you must have the ability to work without a need for current or future visa sponsorship.

The compensation range and benefits for this position are based on a full-time schedule for a full calendar year. The salary will vary depending on your job-related skills, experience and location. Pay increment and frequency of pay will be in accordance with employment classification and applicable laws. For part time roles, your compensation and benefits will be adjusted to reflect your hours. Benefits may be pro-rated for those who start working during the calendar year.

Job Title

Entry Level Hardware Developer 2027 -Rochester, MN

Date posted

01-Sep-2026

Job ID

131208

City / Township / Village

ROCHESTER

State / Province

Country

United States

Work arrangement

Hybrid

Area of work

Infrastructure & Technology

Employment type

Regular

Contract type

Regular

Projected Minimum Salary per year

78,400.00

Projected Maximum Salary per year

147,000.00

Position type

Entry Level

No Travel

Company

(0147) International Business Machines Corporation

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?