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Entry Level Customer Support Jobs in Rochester, NY

VIOC

Entry-level Lube Tech/Technician

Rochester, NY · On-site

$17.50/hr

Together, we'll help keep our guests safe on the road by providing top-tier customer service, while ... Quick, free, and confidential well-being support for all areas of life, including personal and work ...

VIOC

Entry-level Lube Tech/Technician

Greece, NY · On-site

$17.50/hr

Together, we'll help keep our guests safe on the road by providing top-tier customer service, while ... Quick, free, and confidential well-being support for all areas of life, including personal and work ...

VIOC

Entry-level Lube Tech/Technician

Victor, NY · On-site

$17.50/hr

Together, we'll help keep our guests safe on the road by providing top-tier customer service, while ... Quick, free, and confidential well-being support for all areas of life, including personal and work ...

VIOC

Entry-level Lube Tech/Technician

Rochester, NY · On-site

$17.50/hr

Together, we'll help keep our guests safe on the road by providing top-tier customer service, while ... Quick, free, and confidential well-being support for all areas of life, including personal and work ...

VIOC

Entry-level Lube Tech/Technician

Victor, NY · On-site

$17.50/hr

Together, we'll help keep our guests safe on the road by providing top-tier customer service, while ... Quick, free, and confidential well-being support for all areas of life, including personal and work ...

VIOC

Entry-level Lube Tech/Technician

Rochester, NY · On-site

$17.50/hr

Together, we'll help keep our guests safe on the road by providing top-tier customer service, while ... Quick, free, and confidential well-being support for all areas of life, including personal and work ...

Davenport Machine

Applications Engineer

Rochester, NY · On-site

$70K - $125K/yr

You'll work on solutions that go into production and directly support customers * Growth path: Entry-level engineers receive mentorship and training; mid-level engineers gain increased ownership

Apply Early

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All JobsEntry Level Customer Support JobsEntry Level Customer Support Jobs in Rochester, NY

Entry Level Customer Support information

See Rochester, NY salary details

$10

$20

$30

How much do entry level customer support jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for entry level customer support in Rochester, NY is $20.66, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.03 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Customer Support representative, and why are they important?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What are entry level customer support jobs?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.
What are the most commonly searched types of Customer Support jobs in Rochester, NY? The most popular types of Customer Support jobs in Rochester, NY are:
What are popular job titles related to Entry Level Customer Support jobs in Rochester, NY? For Entry Level Customer Support jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Support jobs in Rochester, NY look for? The top searched job categories for Entry Level Customer Support jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Entry Level Customer Support jobs? Cities near Rochester, NY with the most Entry Level Customer Support job openings:
Entry Level Customer Support jobs near you
Infographic showing various Entry Level Customer Support job openings in Rochester, NY as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $42,976 per year, or $20.7 per hour.
Entry-Level Commercial Plumber

Entry-Level Commercial Plumber

Isaac Heating & Air Conditioning

Rochester, NY • On-site

$20 - $23/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Be an early applicant

Job description

Job Description:

Isaac Heating & Air Conditioning is seeking an entry-level Commercial Plumber for their Rochester Location. The ideal candidate for this position possesses a strong willingness to learn and grow, with a genuine desire to continue learning the skills necessary to become a proficient and highly effective Commercial Plumber.

Summary:

For over 75 years, Isaac Heating and Air Conditioning has worked diligently to meet the changing heating and air conditioning needs of homeowners and businesses in Upstate and Central New York. Isaac is one of the nation's largest privately held HVAC/R contractors and services over 35,000 clients a year. Creating an enjoyable experience met with anticipation results in an environment where our team, clients, and community can comfortably grow, prosper, succeed, and improve their quality of life. Isaac partners with leading HVAC and plumbing companies throughout the United States, providing the support and resources of a large national company.

Responsibilities:

  • Perform repair and installation of plumbing fixtures, faucets, liners, and water heaters
  • Perform construction-related duties to install plumbing and piping for commercial projects
  • Perform plumbing-related services to complement HVAC installations
  • Diagnose and repair issues related to system performance or failure
  • Partner with dispatch, management, and other relevant teams
  • Perform other duties as assigned by your manager

Job Qualifications:

  • High school diploma or equivalent required
  • OSHA 10-hour construction training preferred
  • Some coursework/experience in HVAC, Plumbing, and/or Construction preferred
  • Valid driver’s license / clean driving record

Competencies:

  • Excellent written, verbal, and active listening skills
  • Exceptional customer service skills
  • Technical knowledge
  • Strong organizational skills
  • Ability to work individually and as part of a team
  • Customer-focused
  • Problem-solving skills

What can we offer you?

  • Competitive Base Pay
  • Medical, Dental, and Vision Insurance
  • 401k Retirement Plan with Company Match
  • Paid Vacation and Sick Time
  • Annual Tool and Uniform Allowances
  • Opportunities for Advancement Within a Growing Organization

The starting base range for this position is $20.00-23.00 per hour based on experience. This is the range of the base pay only, it does not include other components that make up the total compensation package of the position. If offered a position, your total compensation package will be determined by experience, location, skills, and/or education which may result in a total compensation package that falls outside of the provided range.

 This employer participates in E-Verify to verify the employment eligibility of all new hires. E-Verify is a federal program that compares information from Form I-9 to government records to confirm employment eligibility.

Isaac Heating & Air Conditioning (subsidiaries and affiliates) is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy, or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state, or local law.