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Entry Level Customer Support Jobs in Manhattan, NY

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Entry Level Customer Support information

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$12

$23

$34

How much do entry level customer support jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level customer support in Manhattan, NY is $23.11, according to ZipRecruiter salary data. Most workers in this role earn between $19.09 and $25.72 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Customer Support representative, and why are they important?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.

What are entry level customer support jobs?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

What are popular job titles related to Entry Level Customer Support jobs in Manhattan, NY? For Entry Level Customer Support jobs in Manhattan, NY, the most frequently searched job titles are:
What job categories do people searching Entry Level Customer Support jobs in Manhattan, NY look for? The top searched job categories for Entry Level Customer Support jobs in Manhattan, NY are:
What cities near Manhattan, NY are hiring for Entry Level Customer Support jobs? Cities near Manhattan, NY with the most Entry Level Customer Support job openings:
Entry Level Customer Support jobs near you
Infographic showing various Entry Level Customer Support job openings in Manhattan, NY as of May 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution, with an average salary of $48,070 per year, or $23.1 per hour.

Entry-Level Customer Service Representative

N/A (Wixsite.com is a hosting platform, not a single company)

Manhattan, NY

$19 - $23/hr

Other

Posted 20 days ago

Job description

Entry-Level Customer Service Representative

We are a fast-growing sales and marketing firm dedicated to delivering exceptional customer experiences and innovative brand solutions. We work with a diverse portfolio of clients and pride ourselves on our collaborative, high-energy team environment.

Position Overview

We are seeking a motivated and enthusiastic Entry-Level Customer Service Representative to join our team. This role is ideal for someone looking to build a career in sales, marketing, and customer relations. You will be the first point of contact for customers, helping to drive client satisfaction and support business growth.

Key Responsibilities
  • Provide outstanding customer service by answering inquiries and resolving issues promptly
  • Communicate product and service information clearly to customers
  • Support sales and marketing initiatives through customer interactions
  • Maintain accurate customer records and update databases
  • Collaborate with team members to meet performance goals
  • Identify opportunities to upsell or cross-sell products and services
  • Participate in ongoing training and professional development programs
Qualifications
  • High school diploma or equivalent (Bachelor's degree preferred but not required)
  • Strong communication and interpersonal skills
  • Positive attitude and willingness to learn
  • Problem-solving mindset with attention to detail
  • Ability to work in a fast-paced, team-oriented environment
  • Previous customer service experience is a plus, but not required
What We Offer
  • Comprehensive training and mentorship
  • Career advancement opportunities in sales and marketing
  • Competitive base pay + performance-based incentives
  • Supportive and energetic team culture
  • Networking and professional growth opportunities

Compensation: $19.00 - $23.00 per hour

Radiance Marketing is located in Midtown Manhattan. We are a Marketing, Sales, and Brand Development firm, providing services to some of the most well-known companies in a variety of industries. At Radiance Marketing, we are focused on achieving what other traditional forms of sales and marketing cannot: long-term customer relationships. Our world renowned consulting provides clients with the results they need to excel in their field and elevate their goals

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