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Entry Level Retail Customer Service Representative Jobs in Rochester, NY

U-Haul

Customer Service Representative

Rochester, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... retail stores. U-Haul Offers: * Career stability * Opportunities for advancement * Mindset App ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... retail stores. U-Haul Offers: * Career stability * Opportunities for advancement * Mindset App ...

U-Haul

Customer Service Representative

Victor, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... retail stores. U-Haul Offers: * Career stability * Opportunities for advancement * Mindset App ...

U-Haul

Customer Service Representative

Victor, NY

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... retail stores. U-Haul Offers: * Career stability * Opportunities for advancement * Mindset App ...

South Towne Veterinary Hospital

CSR

Rochester, NY · On-site

$16 - $17.50/hr

Customer Service Representative FLSA Status: EEOC Classification: Employment Type: Full Time Hourly Non-Exempt Administrative Support Worker Reports to: Lead CSR and/or Location: Practice Manager ...

U-Haul

Customer Service Representative

Victor, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... retail stores. U-Haul Offers: * Career stability * Opportunities for advancement * Mindset App ...

U-Haul

Customer Service Representative

Irondequoit, NY

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... retail stores. U-Haul Offers: * Career stability * Opportunities for advancement * Mindset App ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... retail stores. U-Haul Offers: * Career stability * Opportunities for advancement * Mindset App ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... retail stores. U-Haul Offers: * Career stability * Opportunities for advancement * Mindset App ...

U-Haul

Customer Service Representative

Webster, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... retail stores. U-Haul Offers: * Career stability * Opportunities for advancement * Mindset App ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... retail stores. U-Haul Offers: * Career stability * Opportunities for advancement * Mindset App ...

U-Haul

Customer Service Representative

Rochester, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... retail stores. U-Haul Offers: * Career stability * Opportunities for advancement * Mindset App ...

U-Haul

Customer Service Representative

Irondequoit, NY · On-site

$16 - $17/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of ... retail stores. U-Haul Offers: * Career stability * Opportunities for advancement * Mindset App ...

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All JobsRetail Customer Service Representative JobsEntry Level Retail Customer Service Representative JobsEntry Level Retail Customer Service Representative Jobs in Rochester, NY

Entry Level Retail Customer Service Representative information

See Rochester, NY salary details

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How much do entry level retail customer service representative jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for entry level retail customer service representative in Rochester, NY is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $18.99 per hour, depending on experience, location, and employer.

What does an entry level retail customer service representative do?

An Entry Level Retail Customer Service Representative assists customers in a retail setting by answering questions, helping with product selections, processing transactions, and resolving any issues or complaints. They are often the first point of contact for shoppers and play a key role in ensuring a positive customer experience. Other duties may include restocking shelves, maintaining store cleanliness, and supporting other team members as needed.

What are the key skills and qualifications needed to thrive as an entry level retail customer service representative?

To thrive as an Entry Level Retail Customer Service Representative, you generally need strong interpersonal skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and basic computer applications is typically required. Excellent communication, patience, and a positive attitude help employees build strong relationships with customers and resolve issues effectively. These skills and qualities are essential for delivering great customer experiences, driving sales, and maintaining efficient store operations.

What are some common challenges faced by entry level retail customer service representatives and how can they be overcome?

Entry Level Retail Customer Service Representatives often encounter challenges such as handling difficult customers, managing high foot traffic during peak hours, and quickly learning product information. To overcome these challenges, it's important to remain patient, practice active listening, and seek guidance from more experienced team members. Many retailers provide training and mentorship to help new employees build confidence and improve their problem-solving skills, ensuring a supportive environment for growth.

What is the difference between Entry Level Retail Customer Service Representative vs Retail Sales Associate?

AspectEntry Level Retail Customer Service RepresentativeRetail Sales Associate
Primary RoleAssist customers, handle inquiries, resolve issuesSell products, promote sales, assist customers
Required SkillsCommunication, problem-solving, customer serviceCommunication, sales techniques, product knowledge
Work EnvironmentCustomer service counters, call centers, retail storesRetail floors, sales counters, stores
Common CertificationsNone required, but customer service experience helpfulNone required, sales experience advantageous

Both roles are entry-level positions in retail, focusing on customer interaction. The Customer Service Representative emphasizes resolving customer issues and providing support, while the Retail Sales Associate concentrates on selling products and increasing sales. Skills overlap include communication and customer service, but the main difference lies in their primary responsibilities within the retail environment.

What's the easiest entry level retail customer service representative job to get?

Entry level retail customer service representative jobs are generally accessible to applicants with minimal experience, often requiring a high school diploma or equivalent. These positions typically involve basic communication skills, familiarity with point-of-sale systems, and a friendly attitude, making them easier to secure for new job seekers. Employers often prioritize availability and a positive attitude over extensive experience for these roles.

What are popular job titles related to Entry Level Retail Customer Service Representative jobs in Rochester, NY?

For Entry Level Retail Customer Service Representative jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Entry Level Retail Customer Service Representative jobs in Rochester, NY look for?

The top searched job categories for Entry Level Retail Customer Service Representative jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Entry Level Retail Customer Service Representative jobs?

Cities near Rochester, NY with the most Entry Level Retail Customer Service Representative job openings:

Entry Level Retail Customer Service Representative jobs near you
Infographic showing various Entry Level Retail Customer Service Representative job openings in Rochester, NY as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,330 per year, or $17 per hour.

Customer Service Representative

Canandaigua, NY • On-site

Skips Custom Flooring Inc
See more jobs at Skips Custom Flooring Incexternal

$17 - $25/hr

Full-time

PTO

Re-posted 27 days ago

Job description

Benefits:
  • Employee discounts
  • Paid time off
  • Training & development
  • Opportunity for advancement

Job Summary
Skip's Custom Flooring Inc is looking for a Customer Service Representative to join our team! As a Customer Service Representative, you are a key member of the team and represent our members on client support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.
Responsibilities:
  • Receive incoming calls in a professional and courteous manner
  • Perform marketing and sales functions to sell additional work and earn business
  • Complete work orders, return customer calls, and respond to customer complaints
  • Perform other duties as needed which may include cross-training in related positions

Qualifications:
  • Minimum three years Customer Service experience
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Positive Attitude
  • Team player who can work independently

Benefits/Perks
  • Growth and Career Advancement Opportunities
  • Great Working Environment

Compensation: $17.00 - $25.00 per hour
Independent Retail offers a myriad of opportunities for people of all backgrounds
When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don't work in sales?
Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service - to name just a few. Retail companies are also some of the most exciting brands in the country - and they're driving the industry's innovations in customer experience.
Retail is the #1 private-sector employer in the country
If you're seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you!
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

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