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Retail Customer Service Representative Jobs (NOW HIRING)

PostNet

Retail Customer Service Representative

Houston, TX · On-site

$14.50 - $19/hr

Retail Customer Service Representative - Benefit and Perks * Competitive Compensation * Flexible Scheduling * Hard work, collaboration, humanity, fun, and laughter * Career path development A PostNet ...

Dexian DISYS

Retail Customer Service Rep 1

Saraland, AL · On-site

$13 - $14.40/hr

Retail Customer Service Rep 1 Job details Posted 17 June 2026 Location Saraland, AL Reference 1008070 * Position Details * Title: Retail Customer Service Rep 1 - * Location: On-site - Saraland, AL

Micro Center

RETAIL CUSTOMER SERVICE REPRESENTATIVE/CASHIER

PA · On-site

$13.75 - $18/hr

MAJOR RESPONSIBILITIES - RETAIL CUSTOMER SERVICE REPRESENTATIVE/CASHIER: * Provide superior service when assisting customers at the point of sale/checkout area; build repeat business through customer ...

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Retail Customer Service Representative information

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How much do retail customer service representative jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for retail customer service representative in the United States is $17.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.23 per hour, depending on experience, location, and employer.

Is CSR a good entry level position?

A Retail Customer Service Representative (CSR) position is typically considered a good entry-level job because it requires minimal prior experience and helps develop communication, problem-solving, and interpersonal skills. It often involves working in a fast-paced environment, using basic computer tools, and can serve as a stepping stone to other retail or sales roles.

What does a customer service representative do in retail?

A retail customer service representative assists customers by answering questions, processing transactions, and resolving issues to ensure a positive shopping experience. They often handle returns, provide product information, and use point-of-sale systems, requiring good communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Retail Customer Service Representative, and why are they important?

To thrive as a Retail Customer Service Representative, you need strong interpersonal skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and basic computer applications is often required. Excellent communication, patience, and conflict resolution skills help you stand out when assisting diverse customers. These skills ensure efficient transactions, positive customer experiences, and contribute to the overall success of the retail environment.

What are some common challenges Retail Customer Service Representatives face, and how can they effectively handle them?

Retail Customer Service Representatives often encounter challenges such as dealing with difficult customers, managing high volumes of inquiries during busy periods, and resolving issues quickly while maintaining a positive attitude. Effective communication, patience, and strong problem-solving skills are essential for handling these situations. Many employers provide training and support, encouraging teamwork and sharing best practices among colleagues to help representatives succeed and grow in their roles.

What does a Retail Customer Service Representative do?

A Retail Customer Service Representative assists customers in retail environments by answering questions, processing transactions, handling returns or exchanges, and ensuring a positive shopping experience. They may also restock shelves, resolve customer complaints, and provide information about products and promotions. Their primary goal is to ensure customer satisfaction and support the overall operations of the store.

How can I make 2000 a week working from home?

A Retail Customer Service Representative can potentially earn $2,000 weekly by working full-time, often requiring strong communication skills, experience, and sometimes performance-based incentives. Increasing income may involve taking on additional shifts, working for multiple employers, or developing specialized skills such as conflict resolution or CRM software proficiency.

What is the highest paying customer service job?

The highest paying customer service roles are often in management or specialized fields such as technical support, account management, or client services, with salaries exceeding $70,000 annually. Positions requiring advanced skills, certifications, or experience in industries like finance, technology, or healthcare tend to offer higher compensation.

What is the difference between Retail Customer Service Representative vs Cashier?

AspectRetail Customer Service RepresentativeCashier
Primary RoleAssist customers, handle inquiries, resolve issues, promote productsProcess transactions, handle payments, issue receipts
Required SkillsCustomer service, communication, problem-solvingBasic math, attention to detail, cash handling
Work EnvironmentSales floor, customer-facing, often in retail storesCheckout counters, retail stores, supermarkets
Common CertificationsNone typically required, but customer service training helpfulCash handling certification optional

While both roles are essential in retail, a Retail Customer Service Representative focuses on assisting customers and enhancing their shopping experience, whereas a Cashier primarily handles transactions at the point of sale. The roles often overlap but serve different functions within the retail environment.

More about Retail Customer Service Representative jobs
What cities are hiring for Retail Customer Service Representative jobs? Cities with the most Retail Customer Service Representative job openings:
What are the most commonly searched types of Retail Customer Service Representative jobs? The most popular types of Retail Customer Service Representative jobs are:
Who are the top companies hiring for Retail Customer Service Representative jobs? The top employers for Retail Customer Service Representative jobs are:
What states have the most Retail Customer Service Representative jobs? States with the most job openings for Retail Customer Service Representative jobs include:
What job categories do people searching Retail Customer Service Representative jobs look for? The top searched job categories for Retail Customer Service Representative jobs are:
What are popular job titles related to Retail Customer Service Representative jobs? For Retail Customer Service Representative jobs, the most frequently searched job titles are:
Retail Customer Service Representative jobs near you

Retail Customer Service Representative

PostNet - NY145

Bronx, NY

$17/hr

Full-time

Posted 24 days ago

Key responsibilities

  • Assist customers with store services and products including shipping, packaging, and printing orders.

  • Operate the point-of-sale system and other store equipment to process customer sales.

  • Maintain store standards by stocking inventory, opening and closing the center, and sorting mail.

Job description

Benefits:
  • Competitive salary
  • Opportunity for advancement
  • Training & development

Retail Customer Service Representative - Benefit and Perks
  • Competitive Compensation
  • Flexible Scheduling
  • Hard work, collaboration, humanity, fun, and laughter
  • Career path development

A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. Other duties as assigned. May help to train and mentor Customer Service Representatives.
The Ideal Retail Customer Service Representative Candidate Will Have:
  • Previous customer service or sales experience in a retail environment
  • Exceptional customer service skills
  • Ability to translate customer requirements into final products or services
  • Assist in handling customer complaints and problems in a professional manner
  • Multitasking must have the ability to simultaneously process multiple tasks
  • Effective verbal and written communication skills
  • Strong attention to detail
  • Outstanding time management and organizational skills
  • A high school diploma or equivalent required
  • Valid drivers license required
  • Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software
  • Ability to work flexible hours
  • Some supervisory skills preferred
  • Notary Public certification may be required

Retail Customer Service Representative - Daily Tasks:
  • Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
  • Assists customers with their product and service need in person, through email, and by phone
  • Processes customer sales through the point-of-sale system
  • Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
  • Opens and closes the center, cash register, and other center systems
  • Assists management in maintaining, ordering, and stocking inventory
  • Maintains the center consistent with established standards
  • Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
  • Sorts and deposits mail in private mailboxes
  • Captures, complete tasks, and organizes Virtual Mail

Retail Customer Service Representative - Role Requirements:
  • Must be able to stand behind a sales counter for extended periods of time
  • Must be able to lift at least 50 pounds
  • Must be able to communicate clearly with customers by email, by phone, and in-person
  • May be required to operate a motor vehicle
  • Must perform all duties in a safe and efficient manner

Company Overview
Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.
PostNet has nearly 700 locations across North America, Central America, South America, and Africa.
At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.
Apply today!