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How much do part time retail customer service representative jobs pay per hour?

As of May 30, 2026, the average hourly pay for part time retail customer service representative in the United States is $17.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Part Time Retail Customer Service Representative, and why are they important?

To thrive as a Part Time Retail Customer Service Representative, you need strong communication skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management tools, and cash handling procedures is typically required. Outstanding interpersonal skills, patience, and a positive attitude help you stand out in this customer-facing role. These skills are crucial for providing excellent service, resolving customer issues efficiently, and contributing to overall store success.

What are some common challenges faced by part-time retail customer service representatives, and how can they effectively manage them?

Part-time retail customer service representatives often encounter challenges such as handling high customer volumes during peak hours, managing difficult customer interactions, and quickly adapting to changing store promotions or policies. Effective time management, clear communication, and staying updated on product knowledge can help representatives provide efficient service. Teamwork is also crucial, as collaborating with colleagues ensures smooth operations and support during busy shifts.

What are part time retail customer service representatives?

Part time retail customer service representatives are employees who assist customers in retail stores while working fewer hours than full-time staff, typically less than 30-35 hours per week. Their main duties include helping customers find products, answering questions, processing sales transactions, and resolving any issues or complaints. They play a key role in providing a positive shopping experience and supporting the overall operations of the store. Because they work part time, their schedules may vary and include evenings, weekends, or holidays depending on store needs.

What is the difference between Part Time Retail Customer Service Representative vs Part Time Retail Sales Associate?

AspectPart Time Retail Customer Service RepresentativePart Time Retail Sales Associate
Primary RoleAssist customers, handle inquiries, resolve issuesPromote products, assist with sales, upsell
Work EnvironmentCustomer service counters, checkout areasSales floors, product displays
Required SkillsCommunication, problem-solving, patienceSales techniques, product knowledge, friendliness
Common TasksAnswer questions, process returns, provide infoEngage customers, recommend products, close sales

While both roles involve interacting with customers in a retail setting, the Part Time Retail Customer Service Representative focuses on assisting with inquiries and resolving issues, whereas the Part Time Retail Sales Associate emphasizes promoting and selling products. Both positions require strong communication skills and are essential for providing a positive shopping experience.

What cities are hiring for Part Time Retail Customer Service Representative jobs? Cities with the most Part Time Retail Customer Service Representative job openings:
What are the most commonly searched types of Retail Customer Service Representative jobs? The most popular types of Retail Customer Service Representative jobs are:
What states have the most Part Time Retail Customer Service Representative jobs? States with the most job openings for Part Time Retail Customer Service Representative jobs include:
Part Time Retail Customer Service Representative jobs near you

Part Time Retail Customer Service Representative

PostNet - NY143

Brooklyn, NY

$17.50/hr

Part-time

Retirement

Posted 25 days ago

Job description

Benefits:
  • 401(k)
  • 401(k) matching
  • Competitive salary
  • Employee discounts
  • Free uniforms
  • Opportunity for advancement
  • Training & development

Retail Customer Service Representative - Benefit and Perks
  • Competitive Compensation
  • Hard work, collaboration & on the job training
  • Potential to grow within the organization

A PostNet Retail Customer Service Representative is responsible for assisting customers with store services and products. Operates the point-of-sale system, copiers/printers, rental computers, and other store equipment. In addition to other duties as assigned.
The Ideal Retail Customer Service Representative Candidate Will Have:
  • Previous customer service or sales experience in a retail environment
  • Shipping and/or Printing experience preferred
  • Exceptional customer service skills
  • Ability to translate customer requirements into final products or services
  • Assist in handling customer complaints and problems in a professional manner
  • Multitasking must have the ability to simultaneously process multiple tasks
  • Ability to work efficiently in a fast paced environment
  • Self Starter
  • Effective verbal and written communication skills
  • Strong attention to detail
  • Outstanding time management and organizational skills
  • Associates Degree minimum or equivalent experience required
  • Proficient with Microsoft Office applications, Google Suite, Windows operating system, and Canva Pro
  • Some supervisory skills preferred
  • Dual Language preferred ( Spanish/ English), but not required
  • Mandatory Saturday Shift ( 4 hours)
  • Must be available minimum 22 hours per week, up to 28 hours per week, based on store operating hours.

Retail Customer Service Representative - Daily Tasks:
  • Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
  • Assists customers with their product and service need in person, through email, and by phone
  • Processes customer sales through the point-of-sale system
  • Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
  • Assists management in maintaining, ordering, and stocking inventory & store
  • Maintains the center consistent with established standards & cleanliness
  • Interacts with UPS, FedEx, DHL, + USPS couriers, vendors, and all store staff
  • Sorts, deposits & maintains mail + packages for private mailboxes
  • Captures, complete tasks, and organizes Virtual Mail
  • Maintain stores areas clean and tidy, manages paper area, in addition to shredding & waste disposal system

Retail Customer Service Representative - Role Requirements:
  • Must be able to stand behind a sales counter for extended periods of time
  • Must be able to lift at least 50 pounds
  • Must be able to communicate clearly with customers by email, by phone, and in-person
  • Must perform all duties in a safe and efficient manner

Company Overview
Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are keenly focused on helping the businesses and individuals in their community succeed.
PostNet has nearly 700 locations across North America, Central America, South America, and Africa.
At PostNet, our people enable us to achieve our purpose. Also, through diversity and inclusion efforts, we ensure our global workplaces are dynamic, supportive of all our team members, and representative of our customers and communities.
Apply today!