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Retail Customer Service Representative Jobs (NOW HIRING)

EZCorp, Inc.

Retail Customer Service

Austin, TX · On-site

$15.75 - $20.75/hr

Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and ...

EZCORP

Retail Customer Service

Austin, TX

$15 - $19.75/hr

Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and ...

EZCORP

Retail Customer Service

Jacksonville, FL

$15/hr

Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and ...

EZCORP

Retail Customer Service

Nashville, TN

$16/hr

Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and ...

EZCORP

Retail Customer Service

Gainesville, TX

$13.75 - $18/hr

Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and ...

EZCORP

Retail Customer Service

Las Vegas, NV · On-site

$14.50 - $19/hr

Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and ...

EZCORP

Retail Customer Service

Houston, TX

$11 - $15/hr

Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and ...

EZCORP

Retail Customer Service

Houston, TX

$11 - $15/hr

Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and ...

EZCORP

Retail Customer Service

Ingleside, TX · On-site

$14.25 - $18.50/hr

Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and ...

EZCORP

Retail Customer Service

Falfurrias, TX · On-site

$14.25 - $18.50/hr

Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and ...

EZCorp, Inc.

Retail Customer Service

Brandon, FL · On-site

$13.75 - $18.25/hr

Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and ...

EZCorp, Inc.

Retail Customer Service

Brownsville, TX · On-site

$12 - $15.75/hr

Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and ...

EZCORP

Retail Customer Service

Casa Grande, AZ

$14.50 - $19/hr

Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and ...

EZCorp, Inc.

Retail Customer Service

Austin, TX · On-site

$15.25 - $20.25/hr

Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and ...

EZCorp, Inc.

Retail Customer Service

Galveston, TX · On-site

$11 - $15/hr

Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and ...

EZCORP

Retail Customer Service

San Antonio, TX · On-site

$12.50 - $15/hr

Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and ...

EZCORP

Retail Customer Service

Houston, TX · On-site

$11 - $15/hr

Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and ...

EZCorp, Inc.

Retail Customer Service

Houston, TX · On-site

$11 - $15/hr

Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and ...

EZCORP

Retail Customer Service

Bryan, TX

$11 - $15/hr

Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and ...

EZCORP

Retail Customer Service

Mesa, AZ

$15.25 - $19.75/hr

Store Discount Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)* : This role will give you the opportunity to interact with customers daily, helping with sales and ...

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Retail Customer Service Representative information

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How much do retail customer service representative jobs pay per hour?

As of May 30, 2026, the average hourly pay for retail customer service representative in the United States is $17.21, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Retail Customer Service Representative, and why are they important?

To thrive as a Retail Customer Service Representative, you need strong interpersonal skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, inventory management software, and basic computer applications is often required. Excellent communication, patience, and conflict resolution skills help you stand out when assisting diverse customers. These skills ensure efficient transactions, positive customer experiences, and contribute to the overall success of the retail environment.

What are some common challenges Retail Customer Service Representatives face, and how can they effectively handle them?

Retail Customer Service Representatives often encounter challenges such as dealing with difficult customers, managing high volumes of inquiries during busy periods, and resolving issues quickly while maintaining a positive attitude. Effective communication, patience, and strong problem-solving skills are essential for handling these situations. Many employers provide training and support, encouraging teamwork and sharing best practices among colleagues to help representatives succeed and grow in their roles.

What does a Retail Customer Service Representative do?

A Retail Customer Service Representative assists customers in retail environments by answering questions, processing transactions, handling returns or exchanges, and ensuring a positive shopping experience. They may also restock shelves, resolve customer complaints, and provide information about products and promotions. Their primary goal is to ensure customer satisfaction and support the overall operations of the store.

What is the difference between Retail Customer Service Representative vs Cashier?

AspectRetail Customer Service RepresentativeCashier
Primary RoleAssist customers, handle inquiries, resolve issues, promote productsProcess transactions, handle payments, issue receipts
Required SkillsCustomer service, communication, problem-solvingBasic math, attention to detail, cash handling
Work EnvironmentSales floor, customer-facing, often in retail storesCheckout counters, retail stores, supermarkets
Common CertificationsNone typically required, but customer service training helpfulCash handling certification optional

While both roles are essential in retail, a Retail Customer Service Representative focuses on assisting customers and enhancing their shopping experience, whereas a Cashier primarily handles transactions at the point of sale. The roles often overlap but serve different functions within the retail environment.

More about Retail Customer Service Representative jobs
What cities are hiring for Retail Customer Service Representative jobs? Cities with the most Retail Customer Service Representative job openings:
What are the most commonly searched types of Retail Customer Service Representative jobs? The most popular types of Retail Customer Service Representative jobs are:
Who are the top companies hiring for Retail Customer Service Representative jobs? The top employers for Retail Customer Service Representative jobs are:
What states have the most Retail Customer Service Representative jobs? States with the most job openings for Retail Customer Service Representative jobs include:
What job categories do people searching Retail Customer Service Representative jobs look for? The top searched job categories for Retail Customer Service Representative jobs are:
What are popular job titles related to Retail Customer Service Representative jobs? For Retail Customer Service Representative jobs, the most frequently searched job titles are:
Retail Customer Service Representative jobs near you
Infographic showing various Retail Customer Service Representative job openings in the United States as of May 2026, with employment types broken down into 60% Full Time, 38% Part Time, 1% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Hybrid job distribution, with an average salary of $35,807 per year, or $17.2 per hour.
Retail Customer Service

Retail Customer Service

EZCorp, Inc.

Austin, TX • On-site

$15.75 - $20.75/hr

Full-time

Medical, Retirement, PTO

Posted 3 days ago

EZCORP rating

7.1

Company rating: 7.1 out of 10

Based on 56 frontline employees who took The Breakroom Quiz

2nd of 7 rated pawnbroker

Job description

Address: 5203 Cameron Rd. Austin, Texas 78723
Brand: EZPawn
We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus potential and great benefits!
Hiring immediately for Retail Sales Associates / Retail Customer Service!
Working for EZCORP is not just a job; it is a career! We offer a structured career path to give you an opportunity to enhance your skills in a fun and fast paced environment.
Our positions offer competitive pay based on experience with an opportunity to quickly increase your pay and position!
  • Start your career as a Trainee in our 5-week paid training program and earn a $.50 raise and promotion to Pawnbroker upon completion of the program
  • Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour
  • Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Manager) position
  • Follow the Career Path and apply for a Store Manager in Training position which includes a 12-week training program to build the foundation to run your own store

In addition to a great career, here are some of the other things we offer our Team Members:
  • Free Health Insurance*
  • Competitive Wages
  • Monthly UNCAPPED Bonus Potential Paid on Store and Individual Performance
  • Great Working Hours
  • 401(k) with Company Match
  • Generous Paid Time Off
  • Holiday Pay
  • Store Discount

Here's what you can expect as a Retail Customer Service Representative* (Pawnbroker)*: This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our Customer Service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition.
Other Customer Service duties include, but are not limited to:
  • Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
  • Processing sales, loans, and extensions
  • Performing opening and closing store duties

Requirements for the Customer Service Representative (Pawnbroker) role include:
As a member of our customer service team you must be self-motivated with a positive and outgoing personality and a strong work ethic. Excelling at customer service and relationship building will take you far in your career with EZCORP. Additional requirements for the role include:
  • High school diploma or GED
  • Customer service, cashier, or retail experience
  • Excellent communication and interpersonal skills
  • Work well independently and as member of a team
  • Ability to multitask
  • Able to pass a criminal background check and drug test
  • Adhere to all Company policies, procedures, and regulations
  • Knowledge of commonly pawned items, such as tools, jewelry, firearms or electronics, a plus
  • Sales background, a plus
  • Bilingual, a plus

*No cost for TM only medical insurance when selecting BlueCross BlueShield EPO Plan.

What EZCORP employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

EZCORP logo

About EZCORP

Sourced by ZipRecruiter

Industry

Finance and insurance

Company size

5,001 - 10,000 Employees

Headquarters location

Austin, TX, US

Year founded

1989

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