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Saas Customer Support Remote Jobs in Washington (NOW HIRING)

Pop-Up Talent

Product Manager, SaaS

Reston, VA · Remote

$90K - $100K/yr

This is a remote role based in the United States, with occasional travel for customer engagements ... Support product strategy discussions alongside the CPO and Product leadership team, contributing ...

Volt

Associate Customer Success Manager

Bethesda, MD · Remote

$55K - $70K/yr

Remote Travel: 50% About the Role The Customer Success Manager (CSM) at VOLT plays a critical role ... Proactive Support & Engagement: Maintain ongoing customer relationships through check-ins, guidance ...

VivSoft Technologies

SaaS Platform Developer

Herndon, VA · Remote

$53.75 - $69.25/hr

Remote Clearance Required: Public Trust Clearance Position Type: Full-Time About the company: At ... Build and support financial planning, budgeting, forecasting, and reporting solutions. * Create and ...

VivSoft Technologies LLC

SaaS Platform Developer

Herndon, VA · On-site +1

$130K - $180K/yr

Remote Clearance Required: Public Trust Clearance Position Type: Full-Time About the company: At ... Build and support financial planning, budgeting, forecasting, and reporting solutions. * Create and ...

Noda

Building Systems Engineer

Washington, DC · On-site +1

Drive : A passion for SaaS, a bias for action, a curiosity for AI and innovation, and strong ... to support you. Department Customer Success Locations Washington DC, Canada Remote status Fully ...

Ignite IT

Senior Network Security Engineer

Suitland, MD · Remote

$63 - $82.50/hr

VPN / remote access: support for remote-access VPN, site-to-site VPN, user connectivity issues ... Federal/customer environment maturity: Public Trust eligibility, regulated-environment ...

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All JobsSaas Customer Support JobsSaas Customer Support Remote JobsSaas Customer Support Remote Jobs in Washington

Saas Customer Support Remote information

What is a SaaS customer support remote?

A SaaS Customer Support Remote position involves assisting customers with software-as-a-service (SaaS) products from a remote location, typically from home. The main responsibilities include responding to customer inquiries, troubleshooting technical issues, guiding users through product features, and ensuring customer satisfaction. This role often requires strong communication skills, problem-solving abilities, and familiarity with online support tools. Working remotely allows support agents to provide help across different time zones and regions, making the service accessible and efficient for global customers.

What are the key skills and qualifications needed to thrive as a SaaS customer support representative?

To thrive as a SaaS Customer Support Representative, you need strong problem-solving abilities, product knowledge, and experience with customer service, often supported by a background in technology or related fields. Familiarity with ticketing systems like Zendesk, live chat tools, and CRM platforms is typically required. Excellent communication, patience, and the ability to adapt quickly to evolving software updates distinguish top performers in this role. These skills are crucial for efficiently resolving user issues, ensuring customer satisfaction, and supporting product adoption in a remote, fast-paced environment.

What are some typical challenges faced by remote SaaS customer support representatives, and how can they be addressed?

Remote SaaS customer support representatives often face challenges such as managing time zones, maintaining clear communication, and staying updated with rapidly evolving product features. To overcome these, it's important to develop strong written communication skills, utilize collaboration tools effectively, and participate in regular training sessions provided by the company. Proactively engaging with team members through virtual meetings and staying connected with product updates can also help ensure smooth and efficient customer support.

What is the difference between Saas Customer Support Remote vs Technical Support Specialist?

AspectSaas Customer Support RemoteTechnical Support Specialist
CredentialsCustomer service experience, basic technical knowledgeTechnical certifications, IT or software knowledge
Work EnvironmentRemote, customer-facingRemote or on-site, technical troubleshooting
Industry UsageSoftware-as-a-Service companies, customer support teamsIT firms, software companies, hardware providers
Search & Comparison IntentUnderstanding support roles in SaaSTechnical troubleshooting skills

While both roles involve remote work and technical knowledge, Saas Customer Support Remote focuses on assisting SaaS clients with product issues, whereas Technical Support Specialists handle more technical troubleshooting, often requiring certifications and deeper technical expertise.

What are the most commonly searched types of Saas Customer Support jobs in Washington?

The most popular types of Saas Customer Support jobs in Washington are:

What are popular job titles related to Saas Customer Support Remote jobs in Washington?

For Saas Customer Support Remote jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Saas Customer Support Remote jobs in Washington look for?

The top searched job categories for Saas Customer Support Remote jobs in Washington are:

What cities in Washington are hiring for Saas Customer Support Remote jobs?

Cities in Washington with the most Saas Customer Support Remote job openings:

Saas Customer Support Remote jobs near you
Infographic showing various Saas Customer Support Remote job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 18% Part Time, 2% Temporary, and 8% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution.

Technical Support SaaS Representative

Cellebrite

Tysons, VA • On-site, Remote

Full-time

This job post has expired 4 days ago. Applications are no longer accepted.

Job description

Description
About Cellebrite:
Cellebrite's (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite's AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite's digital forensic and investigative solutions-available via cloud, on-premises and hybrid deployments-to close cases faster and safeguard communities.
To learn more, visit us at www.cellebrite.com, https://investors.cellebrite.com/investors and find us on social media @Cellebrite.
Position Overview:
Cellebrite is looking for a Technical Customer Support representative for Remote work residing in the Mountain or Pacific time zone(s). This candidate will have technical customer support background and experience in supporting consumers of SaaS Solutions.
• Support to resolve technical issues on Cellebrite SaaS based solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management
• High CSAT mindset with strong engagement skills, enabling direct interaction with customers or partners through troubleshooting to issue resolution
• Cooperate and communicate closely with internal teams within Cellebrite.
• Adhere and assure compliance with established SLA & KPI.
Requirements:
• A Must
o At least 2 years' hands on experience with Windows Workstation providing SaaS Browser based Application Support
o Excellent problem-solving skills and follow-through in both one-on-one and group situations.
o Outstanding Soft Skills, communication on both written and verbal
o Proven customer experience with technical orientation
o Fast and Agile learning skills as our technology evolves constantly and quickly
o Responsible personality to handle support cases from open to close.
o Ability to be agile and multitask successfully under fast paced conditions.
• An advantage:
o Practical Use with AI Tooling / Technologies (Claude, ChatGPT, Copilot)
o Knowledge / Certifications - CompTIA A+, Network+
o Proven experience in SaaS environments - focusing on Supporting end user functionality
o Knowledge of mobile phone OS (iOS, Android...)
Skills & Qualities
o Passionate about support and helping customers, Take the lead attitude, and strive to solve problems for others.
o Great communication skills (oral and written)
o Hold yourself accountable, High level of responsibility
o Ability to work both in a team environment and individually.
o Coordination skills in Project, Monday Board, Salesforce
Languages & Other Requirements
o Native English Spoken and Written
o Spanish and / or Portuguese would be Highly beneficial. n empty job that is used for creating requisitions 'from scratch'

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