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Director Customer Support Jobs in Washington (NOW HIRING)

Somatus, Inc.

Director, Customer Success

Mclean, VA · On-site

How We'll Support You: We offer 25+ health, growth, and wealth work perks to help teammates be the ... The Director of Customer Success is responsible for developing and implementing strategic plans for ...

Meazure Learning

Director, Customer Success

Mclean, VA · Remote

The Director of Customer Success owns the long-term success, retention, and growth of Meazure ... Serve as a senior resource for the Customer Success team, providing guidance and support on complex ...

Datavant

Customer Support Engineer

Annapolis, MD · On-site

$72K - $90K/yr

... Support Engineer to own customer-facing technical work end-to-end, including the cases that don't ... Direct customer communication: you can hold expectations, push back when warranted, and recover ...

Datavant

Customer Support Engineer

Washington, DC · On-site

$72K - $90K/yr

... Support Engineer to own customer-facing technical work end-to-end, including the cases that don't ... Direct customer communication: you can hold expectations, push back when warranted, and recover ...

CMS

Customer Support Specialist

Riverdale, MD · On-site

$18 - $24.25/hr

As a Customer Support Specialist, GS-0301-9/11, you will support a variety of operational functions ... Direct agency-wide site services and transit programs using automated systems to ensure all ...

Beyond SOF

Mobile Customer Support Specialist

Ashburn, VA · On-site

$18.50 - $24.75/hr

The Mobility Customer Support Specialist provides direct support to the Senior Mobility Engineer with Mobile Device Management (MDM) user support and issue resolution Candidate should have working ...

Beyond SOF

Mobile Customer Support Specialist

Ashburn, VA · On-site

$18.50 - $24.75/hr

The Mobility Customer Support Specialist provides direct support to the Senior Mobility Engineer with Mobile Device Management (MDM) user support and issue resolution. Candidate should have working ...

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Director Customer Support information

See Washington salary details

$44.2K

$139.7K

$222.6K

How much do director customer support jobs pay per year?

As of May 28, 2026, the average yearly pay for director customer support in Washington is $139,692.00, according to ZipRecruiter salary data. Most workers in this role earn between $107,600.00 and $167,100.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director of Customer Support, and why are they important?

To thrive as a Director of Customer Support, you need extensive experience in customer service management, strong problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or Zendesk, data analytics tools, and customer service certifications (such as HDI or ITIL) are highly valuable. Outstanding leadership, communication, and conflict-resolution skills set top performers apart in this role. These skills are essential for driving customer satisfaction, optimizing team performance, and aligning support operations with business objectives.

What are some typical challenges a Director of Customer Support faces when leading a large support team?

As a Director of Customer Support, you’ll frequently encounter challenges such as maintaining high team morale during periods of increased customer demand, balancing strategic initiatives with day-to-day operational issues, and ensuring consistent service quality across multiple channels and locations. Effective communication and strong leadership skills are essential for navigating these challenges, as is the ability to analyze support metrics to drive process improvements. Collaborating closely with product, engineering, and sales teams is also key to addressing customer pain points and influencing company-wide customer experience strategies.

What does a Director of Customer Support do?

A Director of Customer Support oversees the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop and implement support strategies, manage support teams, and set service standards to enhance customer satisfaction. This role often involves analyzing support metrics, collaborating with other departments, and driving initiatives to improve the customer experience. Additionally, the Director is responsible for hiring, training, and mentoring support staff to meet organizational goals.

What is the difference between Director Customer Support vs Customer Service Manager?

AspectDirector Customer SupportCustomer Service Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily customer service operations, supervises support staff, handles escalations
Required CredentialsBachelor's degree, experience in customer support leadership, strong communication skillsBachelor's degree, experience in customer service, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, high-level decision makingFrontline support, team supervision, direct customer interaction

The main difference is that the Director Customer Support focuses on strategic leadership and policy development across the support organization, while the Customer Service Manager handles daily operations and team management. The director role involves broader oversight and higher-level planning, whereas the manager role is more hands-on with customer interactions and team supervision.

What are the most commonly searched types of Customer Support jobs in Washington? The most popular types of Customer Support jobs in Washington are:
What are popular job titles related to Director Customer Support jobs in Washington? For Director Customer Support jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Director Customer Support jobs in Washington look for? The top searched job categories for Director Customer Support jobs in Washington are:
What cities in Washington are hiring for Director Customer Support jobs? Cities in Washington with the most Director Customer Support job openings:
Director Customer Support jobs near you
Director, Customer Success

Director, Customer Success

Somatus, Inc.

Mclean, VA • On-site

Full-time

Medical, Dental, Vision, PTO

Posted 15 days ago

Somatus rating

6.7

Company rating: 6.7 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

Job description

How We Show Up for Our Patients:
As a leading provider of outcomes-driven care for individuals and communities living with chronic conditions, Somatus is helping patients across the country enjoy More Healthy Days at Home™.
Care at Somatus goes beyond treatment. Through a whole-person approach, we deliver outcomes-driven integrated care and show up #SomatusStrong for our patients and teammates. We partner closely with health plans, health systems, and provider groups to support patients with, or at risk of developing, cardio, kidney, metabolic, or other chronic conditions.
We hire the brightest and boldest - talent driven by purpose and impact. Since our founding in 2016, our growth trajectory isn't just a milestone - it's a signal. Our leadership values culture and leads with intention as we remain dedicated to driving clinical excellence.
Does this sound like you? Keep reading.
How We'll Support You:
We offer 25+ health, growth, and wealth work perks to help teammates be the best version of themselves, including:
  • Subsidized personal healthcare coverage: Medical, Dental & Vision, plus Wellness programs
  • Paid Time Off: Flexible PTO
  • Professional development: CEU and tuition reimbursement

How You'll Make an Impact:
The Director of Customer Success is responsible for developing and implementing strategic plans for partnership success to include customer retention and growth opportunities. They will play a key role in the continued growth of the company and support strategic initiatives working with health plans, hospitals and health systems, nephrology groups, and other healthcare organizations.
  • Develop and implement strategic plan for partner success to include customer retention and growth opportunities
  • Curate strong working relationships with key executives and operational leadership from customers and near-term prospect organizations
  • Responsible for partner retention and overall customer satisfaction, as measured by net promoter score, customer satisfaction surveys and other customer experience metrics
  • Collect and maintain comprehensive knowledge of customer priorities and key business objectives
  • Serve as a go-to-resource responsible for value delivery to customers including clinical, operational and financial performance
  • Understand detailed aspects of partnership terms, SLAs and pertinent details for contract management and contract renewal opportunities
  • Collaborate with marketing to promote program and customer success in the market
  • Ensures consistent communication with cross-functional teams and timely response to all customer requests
  • Maintains relevant healthcare industry knowledge and market awareness
  • Maintains detailed knowledge of company value story, capabilities and product roadmap
  • Analyze customer data to identify trends and growth opportunities
  • Report on retention, churn, revenue growth, and customer satisfaction metrics
  • Prepares and briefs internal leadership teams, including company EC members, on overall account health; proactively addresses account challenges/barriers and drives solutions
  • Prepares, hosts and leads partner success meetings and Joint Operating Committee sessions with customer leadership (monthly, quarterly, bi-annual and annual, etc.), including follow-ups
  • Serves as liaison across operations, legal, finance, technology and clinical leadership

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
How You'll Strengthen Our Team:
Qualifications:
  • Bachelor's degree in Business, Marketing, or related field from accredited college or university. • Seven (7) to ten (10) years of account management or business development experience working with health plans, health systems, medical group practices or other healthcare organizations.

Preferred Qualifications:
  • MBA or other Master-level degree preferred.
  • Population Health or Complex Care program experience

Knowledge, Skills, and Abilities:
  • Excellent verbal and written communications skills with demonstrated ability to communicate, present, and influence both credibly and effectively at all levels of an organization, including executive and C-level
  • Commercial acumen and a proven track record of successfully driving renewals and new business development
  • Ability to connect with diverse constituents and stakeholders across cross-functional teams (leadership, marketing, account management, product and development, data and analytics, market operations and clinical)
  • Proven track record of driving retention and revenue growth
  • Strong financial acumen, analytical and problem-solving skills
  • Experience with CRM and customer success tools
  • Demonstrated self-starter and ability to work collaboratively in a team atmosphere
  • Works well in team-based, collaborative environment
  • Proven ability to operate successfully in remote role

Our Commitment to Diversity:
At Somatus, we celebrate what makes us unique - our people. We believe that a culture intentionally built to foster and support our unique passions, experiences, and perspectives helps fuel us in the pursuit of our mission.
Somatus, Inc. provides equal employment opportunity to all individuals regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by law. Discrimination of any type will not be tolerated.

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