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Director Customer Support Jobs in Washington (NOW HIRING)

Adobe

Director, Customer Value

Mclean, VA · On-site

The Challenge We are seeking a Director of Customer Value to serve as the primary liaison for ... Technical Support, TAM, and Customer Success). * Ensure a seamless transition from pre-sales ...

Adobe

Director, Customer Value

Mclean, VA · On-site

The Challenge We are seeking a Director of Customer Value to serve as the primary liaison for ... Technical Support, TAM, and Customer Success). * Ensure a seamless transition from pre-sales ...

IntelliDyne

Customer Support Manager

Washington, DC · On-site

The Director of Customer Support provides strategic leadership and operational oversight for the organization's end-user support services. This role manages a diverse portfolio of support functions ...

Empower AI

Customer Support Lead

Quantico, VA · On-site

$147K/yr

Customer Support Lead Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va ...

Empower ai

Customer Support Lead

Quantico, VA · On-site

$147K/yr

Customer Support Lead Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va ...

Empower AI Inc.

Customer Support Lead

Quantico, VA · On-site

... with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI ... Responsibilities As a Customer Support Lead, you will manage multi-tier service desk operations for ...

Empower AI Inc.

Customer Support Lead

Quantico, VA

... with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI ... Responsibilities As a Customer Support Lead, you will manage multi-tier service desk operations for ...

Empower AI Inc.

Customer Support Lead

Quantico, VA · On-site

... with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI ... Responsibilities As a Customer Support Lead, you will manage multi-tier service desk operations for ...

Empower AI Inc.

Customer Support Lead

Quantico, VA · On-site

... with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI ... Responsibilities As a Customer Support Lead, you will manage multi-tier service desk operations for ...

3E

Director, Customer Implementations

Bethesda, MD · Remote

$150K - $165K/yr

Partner with enterprise customers and global experts to advance environmental safety and solve ... This position supports remote work in EST, and candidates should be based near one of our U.S. East ...

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All JobsCustomer Support JobsDirector Customer Support JobsDirector Customer Support Jobs in Washington

Director Customer Support information

See Washington salary details

$44.2K

$139.7K

$222.6K

How much do director customer support jobs pay per year?

As of Sep 7, 2026, the average yearly pay for director customer support in Washington is $139,692.00, according to ZipRecruiter salary data. Most workers in this role earn between $107,600.00 and $167,100.00 per year, depending on experience, location, and employer.

What does a director of customer support do?

A Director of Customer Support oversees the customer support department, ensuring that customer inquiries and issues are handled efficiently and effectively. They develop and implement support strategies, manage support teams, and set service standards to enhance customer satisfaction. This role often involves analyzing support metrics, collaborating with other departments, and driving initiatives to improve the customer experience. Additionally, the Director is responsible for hiring, training, and mentoring support staff to meet organizational goals.

What are some typical challenges a director of customer support faces when leading a large support team?

As a Director of Customer Support, you’ll frequently encounter challenges such as maintaining high team morale during periods of increased customer demand, balancing strategic initiatives with day-to-day operational issues, and ensuring consistent service quality across multiple channels and locations. Effective communication and strong leadership skills are essential for navigating these challenges, as is the ability to analyze support metrics to drive process improvements. Collaborating closely with product, engineering, and sales teams is also key to addressing customer pain points and influencing company-wide customer experience strategies.

What are the key skills and qualifications needed to thrive as a director of customer support, and why are they important?

To thrive as a Director of Customer Support, you need extensive experience in customer service management, strong problem-solving abilities, and a background in business or a related field. Familiarity with CRM platforms like Salesforce or Zendesk, data analytics tools, and customer service certifications (such as HDI or ITIL) are highly valuable. Outstanding leadership, communication, and conflict-resolution skills set top performers apart in this role. These skills are essential for driving customer satisfaction, optimizing team performance, and aligning support operations with business objectives.

What is the difference between Director Customer Support vs Customer Service Manager?

AspectDirector Customer SupportCustomer Service Manager
ResponsibilitiesOversees entire customer support strategy, manages multiple teams, develops policiesManages daily customer service operations, supervises support staff, handles escalations
Required CredentialsBachelor's degree, experience in customer support leadership, strong communication skillsBachelor's degree, experience in customer service, team management skills
Work EnvironmentStrategic planning, cross-department collaboration, high-level decision makingFrontline support, team supervision, direct customer interaction

The main difference is that the Director Customer Support focuses on strategic leadership and policy development across the support organization, while the Customer Service Manager handles daily operations and team management. The director role involves broader oversight and higher-level planning, whereas the manager role is more hands-on with customer interactions and team supervision.

What are the most commonly searched types of Customer Support jobs in Washington?

The most popular types of Customer Support jobs in Washington are:

What are popular job titles related to Director Customer Support jobs in Washington?

For Director Customer Support jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Director Customer Support jobs in Washington look for?

The top searched job categories for Director Customer Support jobs in Washington are:

What cities in Washington are hiring for Director Customer Support jobs?

Cities in Washington with the most Director Customer Support job openings:

Director Customer Support jobs near you
Infographic showing various Director Customer Support job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 18% Part Time, 2% Temporary, and 8% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $139,692 per year, or $67.2 per hour.

Director, Customer Value

Adobe

Mclean, VA • On-site

Other

Posted 4 days ago

Adobe rating

8.9

Company rating: 8.9 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

38th of 247 rated software companies

Job description

The Challenge

We are seeking a Director of Customer Value to serve as the primary liaison for customer leadership and partner with C-level executives at our largest, most strategic accounts. This role spans the entire post-sales customer lifecycle—ensuring customers achieve their digital transformation goals with Adobe.

As the top-level authority, you will drive alignment and coordination across multiple work streams, including product teams delivering advanced use cases. You will also lead collaboration initiatives with internal account teams. Ultimately, the Director of Customer Value is responsible for positioning customers for success and ensuring they realize measurable business value from the Adobe stack.

What You Will Do
  • Establish strong C-level relationships during the sales cycle to understand key business objectives and metrics, instilling confidence in Adobe's ability to deliver expected outcomes.
  • Act as the primary liaison post-sale between customer executives and Adobe teams (Product, Legal, Engineering, Professional Services, Technical Support, TAM, and Customer Success).
  • Ensure a seamless transition from pre-sales requirements to post-sales execution.
  • Develop and deliver compelling, executive-ready presentations (return on investment and total cost of ownership) to drive value realization discussions.
  • Map current and future business processes to identify and prioritize key use cases and value drivers.
  • Assist customers in navigating organizational changes and implementing effective change strategies.
  • Build customer advocacy for future marketing opportunities such as case studies and events.
What You'll Need to Succeed
  • Ability to influence key partners and lead complex discussions throughout the customer lifecycle.
  • Strong executive presence and presentation skills; comfortable engaging with C-suite leaders (CIO, CMO, CFO, board-level).
  • Self-starter who thrives in a fast-paced environment and can initiate and lead programs independently.
  • Strategic problem solver with a track record of driving business results through customer engagement.
  • Collaborative mentality, especially with Sales, Customer Engineering, Customer Success, and other key partners.
  • Extensive experience in digital transformation, value consulting, or complex technology delivery programs.
  • Passion for technology and digital marketing strategy, with the ability to articulate the path to business value through technology.
  • Working knowledge of Marketing, Engineering, and Product functions, particularly in Data Engineering, Personalization, and Customer Insights

What Adobe employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Adobe logo

About Adobe

Sourced by ZipRecruiter

Adobe for All is our vision to advance diversity, equity, and inclusion (DEI) across our company and in our communities. We’re focused on creating a more diverse and inclusive workforce; unleashing the full potential of every employee; and driving meaningful impact for Adobe, our industry, and society at large. Creativity has the power to unite us and inspire us to change the world. Through a vision we call Creativity for All, we’re empowering millions of people of all ages and backgrounds to express themselves, reach their full potential, and share their diverse perspectives with the world. We’re committed to advancing the responsible use of technology and driving a positive environmental impact through sustainability and climate action. Our innovations are making a significant impact across AI ethics, security, privacy, trust and safety, accessibility, and sustainability.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

San Jose, CA, US

Year founded

1982

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