Member Support Specialist
Washington, DC · On-site
$18/hr
Member Support ... Respond to member inquiries promptly and professionally via phone, email, chat, and secure ...
Washington, DC · On-site
$18/hr
Member Support ... Respond to member inquiries promptly and professionally via phone, email, chat, and secure ...
Washington, DC · On-site
$18/hr
Member Support ... Respond to member inquiries promptly and professionally via phone, email, chat, and secure ...
Arlington, VA · On-site
$30.58 - $42.50/hr
Provide multi-channel support to users (phone, email, chat, and in-person), delivering clear, professional communication and maintaining a strong customer service orientation. * Handle user account ...
Arlington, VA · On-site
$30.58 - $42.50/hr
Provide multi-channel support to users (phone, email, chat, and in-person), delivering clear, professional communication and maintaining a strong customer service orientation. * Handle user account ...
The specialist supports users via multiple channels-phone, email, chat, and in-person-while escalating more complex problems to higher-tier teams and contributing to knowledge content and user ...
The specialist supports users via multiple channels-phone, email, chat, and in-person-while escalating more complex problems to higher-tier teams and contributing to knowledge content and user ...
Provide multi-channel support to users (phone, email, chat, and in-person), delivering clear, professional communication and maintaining a strong customer service orientation. * Handle user account ...
Provide multi-channel support to users (phone, email, chat, and in-person), delivering clear, professional communication and maintaining a strong customer service orientation. * Handle user account ...
Communicate clearly and professionally with users across phone, email, chat, and in-person channels ... Support user onboarding and basic training activities on enterprise systems and tools, reinforcing ...
Communicate clearly and professionally with users across phone, email, chat, and in-person channels ... Support user onboarding and basic training activities on enterprise systems and tools, reinforcing ...
Deliver onsite and remote technical support (phone, email, chat, video, in-person) for end-user devices, applications, and network connectivity * Configure, deploy, and support laptops, desktops ...
Deliver onsite and remote technical support (phone, email, chat, video, in-person) for end-user devices, applications, and network connectivity * Configure, deploy, and support laptops, desktops ...
Annapolis Junction, MD · On-site
... email, chat, and online platforms such as JIRA, Confluence, SharePoint, and SpySpace to ensure timely, accurate support. • Troubleshoot system issues and perform first‑level corrective ...
Annapolis Junction, MD · On-site
... email, chat, and online platforms such as JIRA, Confluence, SharePoint, and SpySpace to ensure timely, accurate support. • Troubleshoot system issues and perform first‑level corrective ...
Annapolis Junction, MD · On-site
$239K/yr
You will provide Tier 1 & 2 support via email, chat, and phone, troubleshooting access issues for end-users and assisting development teams with REST service integrations. Qualifications ...
Annapolis Junction, MD · On-site
$239K/yr
You will provide Tier 1 & 2 support via email, chat, and phone, troubleshooting access issues for end-users and assisting development teams with REST service integrations. Qualifications ...
Annapolis Junction, MD · On-site
$239K/yr
You will provide Tier 1 & 2 support via email, chat, and phone, troubleshooting access issues for end-users and assisting development teams with REST service integrations. Qualifications ...
Annapolis Junction, MD · On-site
$239K/yr
You will provide Tier 1 & 2 support via email, chat, and phone, troubleshooting access issues for end-users and assisting development teams with REST service integrations. Qualifications ...
Washington, DC · On-site
$59K - $70K/yr
This position supports end users across multiple channels-including phone, email, chat, remote tools, and in person-and is responsible for resolving incidents beyond the capabilities of entry-level ...
Washington, DC · On-site
$59K - $70K/yr
This position supports end users across multiple channels-including phone, email, chat, remote tools, and in person-and is responsible for resolving incidents beyond the capabilities of entry-level ...
$59K - $70K/yr
This position supports end users across multiple channels-including phone, email, chat, remote tools, and in person-and is responsible for resolving incidents beyond the capabilities of entry-level ...
$59K - $70K/yr
This position supports end users across multiple channels-including phone, email, chat, remote tools, and in person-and is responsible for resolving incidents beyond the capabilities of entry-level ...
... support through multiple channels. Telephone, email, chat/IM, remote tools, Teams/Zoom, and in-person assistance. • Respond to walk-ins, scheduled appointments, and self-service submissions. • ...
... support through multiple channels. Telephone, email, chat/IM, remote tools, Teams/Zoom, and in-person assistance. • Respond to walk-ins, scheduled appointments, and self-service submissions. • ...
Tysons, VA · On-site +1
... E-mail / Chat services to support customers, use CRM for Case management • High CSAT mindset with strong engagement skills, enabling direct interaction with customers or partners through ...
Tysons, VA · On-site +1
... E-mail / Chat services to support customers, use CRM for Case management • High CSAT mindset with strong engagement skills, enabling direct interaction with customers or partners through ...
... support during core hours. • Monitor email, chat, and mobile device notifications while away from the desk. • Respond to dynamically assigned priorities as staff self-determined urgency levels ...
... support during core hours. • Monitor email, chat, and mobile device notifications while away from the desk. • Respond to dynamically assigned priorities as staff self-determined urgency levels ...
Tysons, VA · On-site +1
Troubleshoot to resolve technical issues on Cellebrite solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management * Handle cases remotely.
Tysons, VA · On-site +1
Troubleshoot to resolve technical issues on Cellebrite solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management * Handle cases remotely.
Annapolis, MD · On-site
$16 - $21.75/hr
Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels. They ensure data integrity and follow strict timeliness and quality standards. Key Responsibilities:
Annapolis, MD · On-site
$16 - $21.75/hr
Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels. They ensure data integrity and follow strict timeliness and quality standards. Key Responsibilities:
Annapolis, MD · On-site
$16 - $21.75/hr
Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels. They ensure data integrity and follow strict timeliness and quality standards. Key Responsibilities:
Annapolis, MD · On-site
$16 - $21.75/hr
Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels. They ensure data integrity and follow strict timeliness and quality standards. Key Responsibilities:
$16 - $21.75/hr
Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels. They ensure data integrity and follow strict timeliness and quality standards. Key Responsibilities:
$16 - $21.75/hr
Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels. They ensure data integrity and follow strict timeliness and quality standards. Key Responsibilities:
Arlington, VA · On-site
Monitor and coordinate member lifecycle stages by guiding new members, managing onboarding processes, providing ongoing support (phone, email, chat), and resolving inquiries and concerns (as needed)
Arlington, VA · On-site
Monitor and coordinate member lifecycle stages by guiding new members, managing onboarding processes, providing ongoing support (phone, email, chat), and resolving inquiries and concerns (as needed)
Arlington, VA · On-site
Monitor and coordinate member lifecycle stages by guiding new members, managing onboarding processes, providing ongoing support (phone, email, chat), and resolving inquiries and concerns (as needed)
Arlington, VA · On-site
Monitor and coordinate member lifecycle stages by guiding new members, managing onboarding processes, providing ongoing support (phone, email, chat), and resolving inquiries and concerns (as needed)
A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.
An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.
To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.
The most popular types of Email Chat Support jobs in Washington are:
For Email Chat Support jobs in Washington, the most frequently searched job titles are:
The top searched job categories for Email Chat Support jobs in Washington are:
Cities in Washington with the most Email Chat Support job openings:

$18/hr
Full-time
Posted 9 days ago
The Member Support Specialist (MSS) at Labor Credit Union serves as one of the primary points of contact for members, delivering exceptional service through phone, email, chat, and other digital communication channels. This role is responsible for assisting members with account inquiries, resolving issues, promoting credit union products and services, and ensuring a positive member experience from onboarding and beyond.
The MSS also contributes to membership growth by building strong relationships, engaging prospective members, and exemplifying Labor Credit Union's core values: Bold amp; Innovative, Convenient, Inclusive, Leadership, and Financial Stability. Through these efforts, the MSS helps drive member satisfaction and organizational success.