Arlington, VA · On-site
$30.58 - $42.50/hr
Provide multi-channel support to users (phone, email, chat, and in-person), delivering clear, professional communication and maintaining a strong customer service orientation. * Handle user account ...
Arlington, VA · On-site
$30.58 - $42.50/hr
Provide multi-channel support to users (phone, email, chat, and in-person), delivering clear, professional communication and maintaining a strong customer service orientation. * Handle user account ...
The specialist supports users via multiple channels-phone, email, chat, and in-person-while escalating more complex problems to higher-tier teams and contributing to knowledge content and user ...
The specialist supports users via multiple channels-phone, email, chat, and in-person-while escalating more complex problems to higher-tier teams and contributing to knowledge content and user ...
Provide multi-channel support to users (phone, email, chat, and in-person), delivering clear, professional communication and maintaining a strong customer service orientation. * Handle user account ...
Provide multi-channel support to users (phone, email, chat, and in-person), delivering clear, professional communication and maintaining a strong customer service orientation. * Handle user account ...
Provide multi-channel support to users (phone, email, chat, and in-person), delivering clear, professional communication and maintaining a strong customer service orientation. * Handle user account ...
Provide multi-channel support to users (phone, email, chat, and in-person), delivering clear, professional communication and maintaining a strong customer service orientation. * Handle user account ...
Communicate clearly and professionally with users across phone, email, chat, and in-person channels ... Support user onboarding and basic training activities on enterprise systems and tools, reinforcing ...
Communicate clearly and professionally with users across phone, email, chat, and in-person channels ... Support user onboarding and basic training activities on enterprise systems and tools, reinforcing ...
Deliver onsite and remote technical support (phone, email, chat, video, in-person) for end-user devices, applications, and network connectivity * Configure, deploy, and support laptops, desktops ...
Deliver onsite and remote technical support (phone, email, chat, video, in-person) for end-user devices, applications, and network connectivity * Configure, deploy, and support laptops, desktops ...
Annapolis Junction, MD · On-site
... email, chat, and online platforms such as JIRA, Confluence, SharePoint, and SpySpace to ensure timely, accurate support. • Troubleshoot system issues and perform first‑level corrective ...
Annapolis Junction, MD · On-site
... email, chat, and online platforms such as JIRA, Confluence, SharePoint, and SpySpace to ensure timely, accurate support. • Troubleshoot system issues and perform first‑level corrective ...
Bethesda, MD · On-site
$21.50 - $29/hr
The successful candidate will provide support via phone, email, chat, remote assistance, and deskside visits to resolve common hardware, software, operating system, account, and peripheral issues.
Bethesda, MD · On-site
$21.50 - $29/hr
The successful candidate will provide support via phone, email, chat, remote assistance, and deskside visits to resolve common hardware, software, operating system, account, and peripheral issues.
Bethesda, MD · On-site
$21.50 - $29/hr
The successful candidate will provide support via phone, email, chat, remote assistance, and deskside visits to resolve common hardware, software, operating system, account, and peripheral issues.
Bethesda, MD · On-site
$21.50 - $29/hr
The successful candidate will provide support via phone, email, chat, remote assistance, and deskside visits to resolve common hardware, software, operating system, account, and peripheral issues.
Annapolis Junction, MD · On-site
$239K/yr
You will provide Tier 1 & 2 support via email, chat, and phone, troubleshooting access issues for end-users and assisting development teams with REST service integrations. Qualifications ...
Annapolis Junction, MD · On-site
$239K/yr
You will provide Tier 1 & 2 support via email, chat, and phone, troubleshooting access issues for end-users and assisting development teams with REST service integrations. Qualifications ...
Annapolis Junction, MD · On-site
$239K/yr
You will provide Tier 1 & 2 support via email, chat, and phone, troubleshooting access issues for end-users and assisting development teams with REST service integrations. Qualifications ...
Annapolis Junction, MD · On-site
$239K/yr
You will provide Tier 1 & 2 support via email, chat, and phone, troubleshooting access issues for end-users and assisting development teams with REST service integrations. Qualifications ...
The successful candidate will provide support via phone, email, chat, remote assistance, and deskside visits to resolve common hardware, software, operating system, account, and peripheral issues.
New
The successful candidate will provide support via phone, email, chat, remote assistance, and deskside visits to resolve common hardware, software, operating system, account, and peripheral issues.
New
Washington, DC · On-site
$59K - $70K/yr
This position supports end users across multiple channels-including phone, email, chat, remote tools, and in person-and is responsible for resolving incidents beyond the capabilities of entry-level ...
Washington, DC · On-site
$59K - $70K/yr
This position supports end users across multiple channels-including phone, email, chat, remote tools, and in person-and is responsible for resolving incidents beyond the capabilities of entry-level ...
$59K - $70K/yr
This position supports end users across multiple channels-including phone, email, chat, remote tools, and in person-and is responsible for resolving incidents beyond the capabilities of entry-level ...
$59K - $70K/yr
This position supports end users across multiple channels-including phone, email, chat, remote tools, and in person-and is responsible for resolving incidents beyond the capabilities of entry-level ...
... support through multiple channels. Telephone, email, chat/IM, remote tools, Teams/Zoom, and in-person assistance. • Respond to walk-ins, scheduled appointments, and self-service submissions. • ...
... support through multiple channels. Telephone, email, chat/IM, remote tools, Teams/Zoom, and in-person assistance. • Respond to walk-ins, scheduled appointments, and self-service submissions. • ...
... support during core hours. • Monitor email, chat, and mobile device notifications while away from the desk. • Respond to dynamically assigned priorities as staff self-determined urgency levels ...
... support during core hours. • Monitor email, chat, and mobile device notifications while away from the desk. • Respond to dynamically assigned priorities as staff self-determined urgency levels ...
Tysons, VA · On-site +1
Troubleshoot to resolve technical issues on Cellebrite solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management * Handle cases remotely.
Tysons, VA · On-site +1
Troubleshoot to resolve technical issues on Cellebrite solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management * Handle cases remotely.
Annapolis, MD · On-site
$16 - $21.75/hr
Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels. They ensure data integrity and follow strict timeliness and quality standards. Key Responsibilities:
Annapolis, MD · On-site
$16 - $21.75/hr
Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels. They ensure data integrity and follow strict timeliness and quality standards. Key Responsibilities:
$16 - $21.75/hr
Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels. They ensure data integrity and follow strict timeliness and quality standards. Key Responsibilities:
$16 - $21.75/hr
Supports inquiries via phone, IVR-assisted calls, email, chat, and other communication channels. They ensure data integrity and follow strict timeliness and quality standards. Key Responsibilities:
Arlington, VA · On-site
$20.75 - $28/hr
Provide first-line support across phone, email, chat, and other communication channels during weekend operations * Acknowledge, triage, and prioritize customer requests in alignment with established ...
Arlington, VA · On-site
$20.75 - $28/hr
Provide first-line support across phone, email, chat, and other communication channels during weekend operations * Acknowledge, triage, and prioritize customer requests in alignment with established ...
A typical workday in Email Chat Support involves responding to customer inquiries, troubleshooting issues, and tracking support tickets through email and live chat platforms. You’ll often work as part of a team, collaborating with other support agents and sometimes liaising with technical or sales departments to resolve customer concerns. The role usually requires multitasking between multiple conversations, maintaining professionalism, and meeting service level targets. Most positions offer structured shifts, often in a fast-paced environment, but may allow for remote or hybrid work arrangements depending on the employer.
An Email Chat Support job involves assisting customers through email and chat communication. Responsibilities include answering inquiries, resolving issues, and providing product or service information promptly and professionally. This role requires strong written communication skills, attention to detail, and the ability to handle multiple conversations efficiently. It is commonly found in customer service, technical support, and e-commerce industries.
To thrive as an Email Chat Support representative, you need excellent written communication skills, attention to detail, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer applications is often required. Patience, emotional intelligence, and strong problem-solving abilities help you manage customer concerns effectively. These skills are essential to provide accurate, courteous, and timely support that enhances customer satisfaction and brand reputation.
Arlington, VA • On-site
$30.58 - $42.50/hr
Other
Posted 4 days ago
