Saas Support Jobs in Washington (NOW HIRING)

Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly

At Bcore, our strength comes from how we deliver impact to the mission. Whether it's architecting critical IT solutions, producing actionable intelligence, or developing cutting edge technology, we succeed because of the expertise, collaboration, and agility of our teams. Our Mission Services division combines enterprise IT, cloud solutions, DevSecOps, systems engineering, software development, and operational support. Bcore accelerates decisive advantage for warfighters and intelligence professionals by fusing human insight, rapid-fire engineering, precision-measured outcomes, and relentless grit into mission-ready solutions. 

Do you want to join a team that is building tailored technical solutions to modernize our government's mission and our client's business?  Do you have a desire to change how people work?  Are you interested in helping to protect our nation's cyber interests? Join our growing team as a System Administrator (SaaS) , supporting the NGA  customer mission.

You will manage the functionality and efficiency of a group of computers running on one or more operating systems. As the Systems Administrator (SA), you will work as part of an elite and agile team responsible for maintaining and improving system functionality through proactive interaction with the customer, comprehensive understanding of their primary GEOINT exploitation system, and knowledge of the production mission. You will provide on-site, on the floor, technical and system administration support through troubleshooting and implementing appropriate solutions to software/hardware anomalies as they occur. You will automate Software deployments, package Software, troubleshoot VDI endpoints, virtual machines and Geospatial/corporate software issues as well as make corrective recommendations as necessary. You should be able to quickly respond to application/hardware related issues, resolve on the spot problems (where possible), replicate the issue for internal analysis/diagnosis, and assist in the preparation of technical documentation that can accurately depict the problem and/or solution for feedback to the team.

• Maintains the integrity and security of servers and systems
• Sets up administrator and service accounts
• Maintains system documentation
• Interacts with users and evaluates vendor products
• Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery
• Develops and monitors policies and standards for allocation related to the use of computing resources
• May program in an administrative language
• Develops and implements testing strategies and document results
• Provides advice and training to end-users
• Provides guidance and work leadership to less-experienced staff members
• Maintains current knowledge of relevant technologies as assigned
• Participates in special projects as required

Clearance Required: Active TS clearance (with SCI Eligibility) and eligibility to obtain CI Poly 

Education/Experience:

• Requires Bachelor's degree or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience
• 5-10 years of experience of directly related system administration and analysis experience

• Provides support for maintenance and change requests of all "user facing" devices and systems

• Attention to detail, strong organizational skills

• Strong writing skills (document creation and note taking)

• Strong time management skills

• Ability to work within a team for projects and/or tasks

• Multi-mission environment experience

• Experience with Microsoft Office Suite (Excel, Word, PowerPoint)

• Ability to troubleshoot and document various problems

• Excellent customer service skills

What is ideal? 

• Journeyman knowledge or understanding of the following methodologies:
  • Software package/binary deployment (Tanium, Numecent, XenApp, SCCM/MECM)
  • Service+ experience
  • Thin Client operating systems and virtual hosted desktop OS (AVD/ThinPro/Citrix)
  • Client operating systems (Windows 11)
  • Virtual Desktop Infrastructure (Azure Virtual Desktop, ESX/vSphere4, XenDesktop)
  • Advanced Scripting in Python/PowerShell
  • Log Analysis experience for troubleshooting
• Intelligence Community Experience preferred

• Recognizing great achievements do not go unnoticed by bcore through service anniversaries, spot awards, and employee referral bonuses
• You'll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community
• The expected salary range within the Washington, DC metropolitan area is: $122,000 - $147,000. Final compensation is unique to each individual and will be determined based on factors such as experience, education, geographic location, and contractual requirements. This is not a guarantee.
• Benefits include Health/Dental/Vision, 401(k), Paid Time Off, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more.