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Remote Saas Support Jobs in Washington (NOW HIRING)

VivSoft Technologies

SaaS Platform Developer

Herndon, VA · Remote

$130K - $180K/yr

Remote Clearance Required: Public Trust Clearance Position Type: Full-Time About the company: At ... Build and support financial planning, budgeting, forecasting, and reporting solutions. * Create and ...

VivSoft Technologies LLC

SaaS Platform Developer

Herndon, VA · On-site +1

$130K - $180K/yr

Remote Clearance Required: Public Trust Clearance Position Type: Full-Time About the company: At ... Build and support financial planning, budgeting, forecasting, and reporting solutions. * Create and ...

ICF

Senior Cloud Engineer - Remote

Reston, VA · Remote

$58 - $77.50/hr

This role will guide solution design and delivery across modern SaaS, cloud, automation ... Support implementation of infrastructure-as-code, policy-as-code, configuration-as-code, DNS-as ...

Kalibri Labs

Customer Support Manager

Washington, DC · Remote

Comfortable learning and administering multiple SaaS tools on the fly, such as: * Ticketing systems ... Fully remote work, with a thriving company culture * Robust medical, dental, and vision plans ...

Second Front Systems

IT Engineer

Washington, DC · Remote

$120K - $145K/yr

Administer and support business-critical SaaS applications and collaboration platforms, ensuring ... Experience supporting remote-first organizations and designing employee technology experiences that ...

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Technical Support SaaS Representative

Cellebrite

Tysons, VA • On-site, Remote

Full-time

Posted 7 days ago

Job description

Description
About Cellebrite:
Cellebrite's (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite's AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite's digital forensic and investigative solutions-available via cloud, on-premises and hybrid deployments-to close cases faster and safeguard communities.
To learn more, visit us at www.cellebrite.com, https://investors.cellebrite.com/investors and find us on social media @Cellebrite.
Position Overview:
Cellebrite is looking for a Technical Customer Support representative for Remote work residing in the Mountain or Pacific time zone(s). This candidate will have technical customer support background and experience in supporting consumers of SaaS Solutions.
• Support to resolve technical issues on Cellebrite SaaS based solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management
• High CSAT mindset with strong engagement skills, enabling direct interaction with customers or partners through troubleshooting to issue resolution
• Cooperate and communicate closely with internal teams within Cellebrite.
• Adhere and assure compliance with established SLA & KPI.
Requirements:
• A Must
o At least 2 years' hands on experience with Windows Workstation providing SaaS Browser based Application Support
o Excellent problem-solving skills and follow-through in both one-on-one and group situations.
o Outstanding Soft Skills, communication on both written and verbal
o Proven customer experience with technical orientation
o Fast and Agile learning skills as our technology evolves constantly and quickly
o Responsible personality to handle support cases from open to close.
o Ability to be agile and multitask successfully under fast paced conditions.
• An advantage:
o Practical Use with AI Tooling / Technologies (Claude, ChatGPT, Copilot)
o Knowledge / Certifications - CompTIA A+, Network+
o Proven experience in SaaS environments - focusing on Supporting end user functionality
o Knowledge of mobile phone OS (iOS, Android...)
Skills & Qualities
o Passionate about support and helping customers, Take the lead attitude, and strive to solve problems for others.
o Great communication skills (oral and written)
o Hold yourself accountable, High level of responsibility
o Ability to work both in a team environment and individually.
o Coordination skills in Project, Monday Board, Salesforce
Languages & Other Requirements
o Native English Spoken and Written
o Spanish and / or Portuguese would be Highly beneficial. n empty job that is used for creating requisitions 'from scratch'

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