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Remote Saas Support Jobs in Washington (NOW HIRING)

SaaS Platform Developer

Herndon, VA · Remote

$53.75 - $69.25/hr

Remote Clearance Required: Public Trust Clearance Position Type: Full-Time About the company: At ... Build and support financial planning, budgeting, forecasting, and reporting solutions. * Create and ...

Product Manager, SaaS

Reston, VA · Remote

$90K - $100K/yr

Product Manager, SaaS Remote, USA ABOUT DECISIV: * Decisiv is redefining how the world's most ... Support product strategy discussions alongside the CPO and Product leadership team, contributing ...

SaaS Platform Developer

Herndon, VA · On-site +1

$130K - $180K/yr

Remote Clearance Required: Public Trust Clearance Position Type: Full-Time About the company: At ... Build and support financial planning, budgeting, forecasting, and reporting solutions. * Create and ...

Senior Cloud Architect - Remote

Reston, VA · Remote

$67.50 - $86/hr

This role will guide solution design and delivery across modern SaaS, cloud, automation ... Support implementation of infrastructure-as-code, policy-as-code, configuration-as-code, DNS-as ...

Be Seen First

... and support clients through enrollment periods, including custom data imports, SaaS site ... FrontStream supports remote employees all over North America · Complete health, vision, and dental ...

The position is remote. We offer competitive compensation and an extraordinary benefits package ... Experience supporting SaaS-based cloud platform testing in a large, complex enterprise environment.

Finance Manager

Washington, DC · Remote

$140K - $180K/yr

... of plastic waste, supported 2,300+ waste workers, and maintains 10+ active impact projects ... S., this role will be remote. About the Role We are looking for an execution-oriented Finance ...

Finance Manager

Washington, DC · On-site +1

$140K - $180K/yr

... of plastic waste, supported 2,300+ waste workers, and maintains 10+ active impact projects ... S., this role will be remote. About the Role We are looking for an execution-oriented Finance ...

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Infographic showing various Remote Saas Support job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, and 5% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Technical Support SaaS Representative

Tysons, VA • On-site, Remote

Full-time

This job post has expired 1 day ago. Applications are no longer accepted.


Job description

Description
About Cellebrite:
Cellebrite's (Nasdaq: CLBT) mission is to enable its global customers to protect and save lives by enhancing digital investigations and intelligence gathering to accelerate justice in communities around the world. Cellebrite's AI-powered Digital Investigation Platform enables customers to lawfully access, collect, analyze and share digital evidence in legally sanctioned investigations while preserving data privacy. Thousands of public safety organizations, intelligence agencies and businesses rely on Cellebrite's digital forensic and investigative solutions-available via cloud, on-premises and hybrid deployments-to close cases faster and safeguard communities.
To learn more, visit us at www.cellebrite.com, https://investors.cellebrite.com/investors and find us on social media @Cellebrite.
Position Overview:
Cellebrite is looking for a Technical Customer Support representative for Remote work residing in the Mountain or Pacific time zone(s). This candidate will have technical customer support background and experience in supporting consumers of SaaS Solutions.
• Support to resolve technical issues on Cellebrite SaaS based solutions for our customers, use Phone / E-mail / Chat services to support customers, use CRM for Case management
• High CSAT mindset with strong engagement skills, enabling direct interaction with customers or partners through troubleshooting to issue resolution
• Cooperate and communicate closely with internal teams within Cellebrite.
• Adhere and assure compliance with established SLA & KPI.
Requirements:
A Must
o At least 2 years' hands on experience with Windows Workstation providing SaaS Browser based Application Support
o Excellent problem-solving skills and follow-through in both one-on-one and group situations.
o Outstanding Soft Skills, communication on both written and verbal
o Proven customer experience with technical orientation
o Fast and Agile learning skills as our technology evolves constantly and quickly
o Responsible personality to handle support cases from open to close.
o Ability to be agile and multitask successfully under fast paced conditions.
An advantage:
o Practical Use with AI Tooling / Technologies (Claude, ChatGPT, Copilot)
o Knowledge / Certifications - CompTIA A+, Network+
o Proven experience in SaaS environments - focusing on Supporting end user functionality
o Knowledge of mobile phone OS (iOS, Android...)
Skills & Qualities
o Passionate about support and helping customers, Take the lead attitude, and strive to solve problems for others.
o Great communication skills (oral and written)
o Hold yourself accountable, High level of responsibility
o Ability to work both in a team environment and individually.
o Coordination skills in Project, Monday Board, Salesforce
Languages & Other Requirements
o Native English Spoken and Written
o Spanish and / or Portuguese would be Highly beneficial. n empty job that is used for creating requisitions 'from scratch'