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Customer Support Analyst Jobs in Washington (NOW HIRING)

Mode Branding

Customer Support Analyst

Washington, DC · On-site

Mode Branding is looking for aCustomer Support Analyst, responsible for delivering customer support. This role champions customer priorities, drives incidents to closure, and enhances the customer ...

Mode Branding

Customer Support Analyst

Washington, DC · On-site

Mode Branding is looking for a Customer Support Analyst, responsible for delivering customer support. This role champions customer priorities, drives incidents to closure, and enhances the customer ...

SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

$90/hr

Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k. Introduction Make a ...

SAIC

Customer Support Analyst mac OS

Quantico, VA

$90/hr

ORA_ON_SITE Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k.

SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

$90/hr

ORA_ON_SITE Description SAIC is seeking (macOS) Customer Support Analyst to support DCSA's OneIT program out of Quantico, VA. This is a fully onsite position with a target salary of $90-100k.

SAIC

Customer Support Analyst mac OS

Quantico, VA · On-site

SAIC is seeking a Customer Support Analyst with a macOS focus to support DCSA's OneIT program out of Quantico, VA. The role involves providing advanced technical support for macOS systems ...

ECS

User Support Analyst

Fairfax, VA · On-site

$75K - $95K/yr

Everforth ECS is seeking a User Support Analyst to work in our Fairfax, VA office in a hybrid ... a commitment to customer service, communication, collaboration, and teamwork. The selected ...

ECS

User Support Analyst

Fairfax, VA · On-site

$75K - $95K/yr

Everforth ECS is seeking a User Support Analyst to work in our Fairfax, VA office in a hybrid ... a commitment to customer service, communication, collaboration, and teamwork. The selected ...

Range

Support Analyst

Mclean, VA · On-site

They are seeking a skilled Support Analyst to provide exceptional support, troubleshoot technical ... customer-facing AI agent to scale support • Leverage AI tools to uplevel your daily output ...

Range

Support Analyst

Mclean, VA · On-site

They are seeking a skilled Support Analyst to provide exceptional support, troubleshoot technical ... customer-facing AI agent to scale support • Leverage AI tools to uplevel your daily output ...

Range

Support Analyst

Mclean, VA · On-site

About the role We're seeking a skilled Support Analyst with 3-5 years of experience to provide ... Refine our customer-facing AI agent to scale support * Leverage AI tools to uplevel your daily ...

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Customer Support Analyst information

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How much do customer support analyst jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for customer support analyst in Washington is $31.62, according to ZipRecruiter salary data. Most workers in this role earn between $23.12 and $44.90 per hour, depending on experience, location, and employer.

What is a customer support analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What does a customer support analyst do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What are the key skills and qualifications needed to thrive as a customer support analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a customer support analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
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For Customer Support Analyst jobs in Washington, the most frequently searched job titles are:

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Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 18% Part Time, 2% Temporary, and 8% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $65,775 per year, or $31.6 per hour.

Customer Support Analyst

Mode Branding

Washington, DC • On-site

Full-time

Re-posted 9 days ago

Job description

Company Description

No matter your company size or structure, our team are experienced enough to provide you with the exact level of service you need. Every business thrives when they have qualified, skilled people, which is why we have consultants ready to help you find the right talent for your event. We are trusted to provide value for clients and candidates, built on our reputation for delivering exceptional results.

At Mode Branding, our promise to our clients is to offer a one-stop shop with our personalized service, be determined in our approach and responsive to client needs, resourceful in finding solutions and reliable in delivering great outcomes and results.No matter your company size or structure, our team are experienced enough to provide you with the exact level of service you need. Every business thrives when they have qualified, skilled people, which is why we have consultants ready to help you find the right talent for your event. We are trusted to provide value for clients and candidates, built on our reputation for delivering exceptional results.

At Mode Branding, our promise to our clients is to offer a one-stop shop with our personalized service, be determined in our approach and responsive to client needs, resourceful in finding solutions and reliable in delivering great outcomes and results.

Job Description

Mode Branding is looking for aCustomer Support Analyst, responsible for delivering customer support. This role champions customer priorities, drives incidents to closure, and enhances the customer support experience. You will combine strong technical and functional problem-solving skills with a keen business sense to deliver top-notch customer-focused support.
Responsibilities
Vast and varied, this role will have you getting up close and personal in all
aspects of the XXX operation and will allow you to move around the business
premises.
Speak to our customers to take care of our needs and not only answer their
queries but find ways to surprise and delight them, and make sure they are
retended.
Monitor customer complaints on social media and reach out to provide
assistance.
Embrace the everyday challenges of building an exciting new shopping platform
and problem-solve them as they come up.
Make sure our customer's issues are resolved.
Come up with suggestions as to how XXX can improve processes and make
operations more efficient.
Gather customer feedback and share with our Product, Sales and Marketing
teams.
Ensure that the highest level of communication is maintained concerning client
queries, issues and complaints.

Qualifications

Requirements
1-2 years of experience in customer service or operational roles preferred.
Proof of experience working in a fast paced environment, startup experience
preferred.
Native-level English.
You love solving problems and are prepared to throw yourself at any challenge
as they come up.
You are prepared to work in a rotating shift system if required.
You're excited about our brands and about building the best shopping experience
on earth!
Excellent telephone manner and interpersonal skills
Willingness to learn
Good team player
Positive and flexible attitude

Highly motivated
Professional approach

Additional Information

All your information will be kept confidential according to EEO guidelines.

Apply