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Customer Support Analyst Jobs in Washington (NOW HIRING)

Makwa Global LLC

Operations Support Analyst

Mclean, VA · On-site

$60K - $65K/yr

Position Summary The Operations Support Analyst supports the company's accounting and operations ... Create accurate customer invoices in accordance with company policies and government contract ...

NARFE

Application Support Analyst

Alexandria, VA · On-site

DESCRIPTION The Application Support Analyst will be a specialist with Association Management ... Excellent customer service and interpersonal skills. * Ability to work independently and ...

KACE

Program Support Analyst

Falls Church, VA · On-site

Title: Program Support Analyst Location: Falls Church, VA Security Clearance: MBI Security ... The KACE Way is our commitment to our employees, to our customers, and to our communities. Join ...

KACE

Program Support Analyst

Falls Church, VA

Title: Program Support Analyst Location: Falls Church, VA Security Clearance: MBI Security ... The KACE Way is our commitment to our employees, to our customers, and to our communities. Join ...

Media Trust

Operational Support Analyst

Mclean, VA · On-site

You will serve as a bridge between internal systems, customer needs, and product delivery. This is ... Analyze and process advertising tags, creatives, and campaign files for inclusion in TMT's scanning ...

Leidos

Lifecycle Support Analyst

Annapolis Junction, MD · On-site

Leidos is a leading company in the field of Cyber & Analytics, seeking a Lifecycle Support Analyst ... Company : Leidos is an industry and technology leader serving government & commercial customers ...

Tiye Consulting

Business Support Analyst

MD · On-site

... IT customer application support • Five (5) of experience providing IT customer application ... analysis • Data review and data migration skills • Knowledge of the Project Management Body of ...

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All JobsCustomer Support Analyst JobsCustomer Support Analyst Jobs in Washington

Customer Support Analyst information

See Washington salary details

$13

$31

$45

How much do customer support analyst jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for customer support analyst in Washington is $31.62, according to ZipRecruiter salary data. Most workers in this role earn between $23.12 and $44.90 per hour, depending on experience, location, and employer.

What does a customer support analyst do?

A customer support analyst collects and analyzes customer data and then works to develop resolutions for issues. Job duties include communicating with customers through phone and email, executing research strategies to improve productivity and customer satisfaction, and promptly following up with customer requests. In this job, you use surveys, reports, and other techniques to troubleshoot issues, and you may train new employees. This career requires customer service and communication skills, and many employees prefer experience in sales, marketing, or customer service. Qualifications typically include a bachelor’s degree or a combination of training and education. Some companies may also require in-house training that’s industry-specific.

What is a customer support analyst?

A Customer Support Analyst is a professional who assists customers by resolving their technical or service-related issues, often acting as the first point of contact for support inquiries. They analyze customer problems, provide solutions, and escalate complex issues to higher-level support teams if necessary. Their primary goal is to ensure customer satisfaction by delivering timely and effective assistance, collecting feedback, and often helping to improve support processes. Customer Support Analysts work across various industries, including technology, finance, and retail.

What are the key skills and qualifications needed to thrive as a customer support analyst, and why are they important?

To thrive as a Customer Support Analyst, you need strong problem-solving abilities, knowledge of customer service principles, and usually a bachelor's degree or equivalent experience. Familiarity with CRM software (like Salesforce or Zendesk), ticketing systems, and basic troubleshooting tools is typically required. Excellent communication, patience, and active listening are standout soft skills for this role. These skills and qualities are crucial for efficiently resolving customer issues, ensuring satisfaction, and maintaining positive company reputation.

How does a customer support analyst typically collaborate with other departments to resolve customer issues?

Customer Support Analysts frequently work with teams such as Product Development, Engineering, and Sales to address complex customer problems. When an issue requires technical expertise or product changes, analysts escalate cases and provide detailed feedback to these departments, ensuring accurate and prompt solutions. This collaboration not only helps resolve individual cases but also contributes to identifying and fixing recurring issues, improving the overall customer experience. Regular communication and interdepartmental meetings are common to keep everyone aligned and informed.
More about Customer Support Analyst jobs
What are the most commonly searched types of Customer Support Analyst jobs in Washington? The most popular types of Customer Support Analyst jobs in Washington are:
What are popular job titles related to Customer Support Analyst jobs in Washington? For Customer Support Analyst jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Customer Support Analyst jobs in Washington look for? The top searched job categories for Customer Support Analyst jobs in Washington are:
What are popular job titles related to Customer Support Analyst jobs in WA? For Customer Support Analyst jobs in WA, the most frequently searched job titles are:
Customer Support Analyst jobs near you
Infographic showing various Customer Support Analyst job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $65,775 per year, or $31.6 per hour.

Acquisition Support Analyst

Systems Planning and Analysis

Arlington, VA • On-site

$125K - $165K/yr

Full-time

Medical, Life, Retirement

Re-posted 13 days ago

Job description

Overview
Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and practice, producing Results that Matter. Come work with the best! We offer opportunity, unique challenges, and clear-sighted commitment to the mission. SPA: Objective. Responsive. Trusted.
The Joint, Office of the Secretary of War, Interagency Division provides expert support services to a range of customers spanning across the Department of War, Federal Civilian, and international markets. JOID provides a diverse portfolio of analytical and programmatic capabilities to help our customers make informed decisions on their most challenging issues.
The Acquisition and Technology Analysis Group within JOID specializes in the application of multi-disciplinary analytic skills to support multiple clients within the Department of War (DoW). These clients include the Office of the Under Secretary of War for Research and Engineering (OUSW(R&E)), Office of the Under Secretary of War for Acquisition and Sustainment (OUSW(A&S)), DARPA, the Joint Staff, and USINDOPACOM. SPA provides critical decision support to enabling and executing a strategy of technological superiority and enabling the delivery and sustainment of secure, resilient, and preeminent capabilities to the warfighter quickly and cost effectively. Our team of experienced military, technical, and operations research analysts is skilled in evaluating military problems, identifying the driving factors, devising innovative approaches, collecting applicable data, developing necessary software tools, and performing thorough and timely assessments to inform technology and acquisition governance decisions to ensure U.S. military forces retain military superiority in the future.
We have a future need for an Acquisition Support Analyst to work onsite at the Pentagon in Arlington, VA.
Responsibilities
SPA is seeking an experienced administrative/personnel assistant to support the Assistant Secretary of War for Acquisition (ASW(A)). The ideal candidate will apply experience supporting OSW or other major DoW staffs and familiarity with the Defense Acquisition System. Will manage personnel actions, perform staff management, conduct meeting support, track actions, and generate staff packages (action memos etc.) for senior leaders.
Qualifications
Required:
  • 10 years of experience
  • Bachelor's degree
  • Major staff experience - OUSW(A&S) preferred
  • Experience supporting senior DoW Leadership
  • Active TS/SCI clearance
  • Able to work fully onsite based on client needs

Desired:
  • Master's degree
  • Recent experience with CATMS

Pay Range Information
At SPA, we strive to deliver a robust total compensation package that will attract and retain top talent. Elements of the compensation package include competitive base pay and variable compensation opportunities. SPA provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, etc. Please note that the salary information shown below is a general guideline only. Salaries are commensurate with experience and qualifications, as well as market and business considerations. Virginia, Pay Transparency Salary range: USD $125,000.00/Yr. - USD $165,000.00/Yr.

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