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Telecommunication Analyst Jobs in Washington (NOW HIRING)

National Capitol Contracting (NCC)

Be Seen First

Telecommunications Analyst

Washington, DC · On-site

NCC is seeking a Telecom Engineer/Analyst to support and optimize an enterprise unified ... Collaborate with telecommunications carriers, Microsoft, and third-party vendors to maintain ...

System One

Voice Analyst

Leesburg, VA · Remote

Voice Analyst Location: Arlington, VA Type: Contract Compensation: Contractor Work Model: Hybrid ... Requirements * 7+ years of telecommunications and networking experience (PSTN, VoIP, UCaaS, CCaaS ...

System One

Voice Analyst

Leesburg, VA · Remote

Voice Analyst Location: Arlington, VA Type: Contract Compensation: Contractor Work Model: Hybrid ... Requirements * 7+ years of telecommunications and networking experience (PSTN, VoIP, UCaaS, CCaaS ...

System One

Voice Analyst

Leesburg, VA · Remote

Voice Analyst Location: Arlington, VA Type: Contract Compensation: Contractor Work Model: Hybrid ... Requirements * 7+ years of telecommunications and networking experience (PSTN, VoIP, UCaaS, CCaaS ...

Transunion

Telecom Voice Provisioning Analyst

Reston, VA

$24.86 - $36.06/hr

Review, process, and manage telecommunications service requests, including LSRs, LOAs, COBs, CSRs ... Strong analytical, problem-solving, organizational, and time management skills, with the ability to ...

TransUnion

Telecom Voice Provisioning Analyst

Reston, VA · On-site

$24.86 - $36.06/hr

Review, process, and manage telecommunications service requests, including LSRs, LOAs, COBs, CSRs ... Strong analytical, problem-solving, organizational, and time management skills, with the ability to ...

System One

Voice Analyst

Leesburg, VA · Remote

Voice Analyst Location: Arlington, VA Type: Contract Compensation: Contractor Work Model: Hybrid ... Requirements * 7+ years of telecommunications and networking experience (PSTN, VoIP, UCaaS, CCaaS ...

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Telecommunication Analyst information

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$63

How much do telecommunication analyst jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for telecommunication analyst in Washington is $40.62, according to ZipRecruiter salary data. Most workers in this role earn between $28.03 and $51.20 per hour, depending on experience, location, and employer.

What is a telecommunication analyst?

Telecommunication Analysts are professionals who design, implement, maintain, and troubleshoot communication systems within organizations. They evaluate telecommunication needs, recommend solutions, and oversee the installation and maintenance of phone, internet, and data networks. Their role often includes analyzing system performance, ensuring security, and optimizing network efficiency to support business operations. Telecommunication Analysts also work closely with vendors and internal IT teams to integrate new technologies and resolve technical issues.

What does a telecommunication analyst do?

As a Telecommunication Analyst, your daily responsibilities often include monitoring network performance, troubleshooting telecommunication systems, and coordinating with vendors for maintenance or upgrades. You may also analyze usage patterns to recommend cost-saving measures and ensure compliance with security protocols. By proactively identifying issues and optimizing communication infrastructures, you help maintain reliable connectivity, which is essential for smooth business operations across teams.

What are the key skills and qualifications needed to thrive as a telecommunication analyst?

To thrive as a Telecommunication Analyst, you need strong analytical skills, a solid understanding of telecommunication systems, and typically a degree in information technology, computer science, or a related field. Familiarity with network monitoring tools, VoIP systems, and industry certifications such as CompTIA Network+ or Cisco CCNA are commonly required. Excellent problem-solving abilities, effective communication, and attention to detail are valuable soft skills in this role. These skills are crucial for ensuring the efficiency, reliability, and security of an organization’s communication infrastructure.

What is the difference between Telecommunication Analyst vs Network Technician?

AspectTelecommunication AnalystNetwork Technician
CredentialsBachelor's in Telecommunications, IT, or related field; certifications like CCNA or CompTIA Network+Associate's or Bachelor's in Networking or IT; certifications like CompTIA Network+ or Cisco certifications
Work EnvironmentOffice settings, client sites, or remote; focus on planning and analysisData centers, server rooms, on-site troubleshooting
Employer & IndustryTelecom companies, IT firms, large corporationsTelecom providers, IT service companies, enterprise networks
Common Search & ComparisonYesYes

In summary, Telecommunication Analysts focus on planning, analyzing, and optimizing telecom systems, often working in office environments. Network Technicians handle installation, maintenance, and troubleshooting of network hardware, typically on-site. Both roles require networking certifications and are vital in telecom and IT industries, but they differ in daily tasks and work settings.

What are popular job titles related to Telecommunication Analyst jobs in Washington?

For Telecommunication Analyst jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Telecommunication Analyst jobs in Washington look for?

The top searched job categories for Telecommunication Analyst jobs in Washington are:

What cities in Washington are hiring for Telecommunication Analyst jobs?

Cities in Washington with the most Telecommunication Analyst job openings:

Telecommunication Analyst jobs near you
Infographic showing various Telecommunication Analyst job openings in Washington as of August 2026, with employment types broken down into 85% Full Time, 4% Part Time, 2% Temporary, and 9% Contract. Highlights an 77% Physical, 8% Hybrid, and 15% Remote job distribution, with an average salary of $84,490 per year, or $40.6 per hour.

Telecommunications Analyst

National Capitol Contracting (NCC)

Washington, DC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

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Job description

Position Summary


This is an ONSITE position located in Washington, D.C.


NCC is seeking a Telecom Engineer/Analyst to support and optimize an enterprise unified communications environment. This role will focus primarily on Microsoft Teams Voice and Direct Routing while also supporting Avaya telephony platforms, enterprise VoIP infrastructure, and legacy telecommunications services.

The ideal candidate will have extensive hands-on experience with Microsoft Teams Voice, Avaya telephony systems, and troubleshooting complex enterprise voice and call-quality issues.


Essential Duties and Responsibilities

  • Provide Tier 2 and Tier 3 support for Microsoft Teams Phone, Direct Routing, Avaya telephony, and enterprise unified communications services.
  • Design, configure, and maintain Teams Voice solutions, including dial plans, voice policies, auto attendants, call queues, and call-routing configurations.
  • Troubleshoot call-quality, call-routing, carrier-connectivity, and voice-service issues; perform root-cause analysis and implement corrective actions.
  • Administer Avaya Communication Manager, System Manager, Session Manager, AVP, AES, WFO, and CDR solutions.
  • Manage supporting virtual servers, VMware ESXi hosts, and Windows and Linux server environments.
  • Support legacy telecommunications services, including analog and digital lines, PSTN connectivity, and voice trunks.
  • Collaborate with telecommunications carriers, Microsoft, and third-party vendors to maintain service availability and performance.
  • Monitor system health and performance indicators to identify service degradation, operational gaps, vulnerabilities, and infrastructure risks.
  • Perform system maintenance, configuration changes, upgrades, testing, vulnerability remediation, and platform enhancements.
  • Maintain technical documentation, system configuration records, and troubleshooting procedures.
  • Participate in shift work and after-hours call-in support as needed to meet customer SLAs in a 24/7/365 environment.


Minimum Requirements

  • Ability to obtain and maintain a Public Trust clearance (must be able to pass a Credit Check and Criminal Background Check).
  • 8+ years of hands-on Avaya experience in an enterprise telecommunications environment.
  • Extensive hands-on experience with Microsoft Teams Voice, Teams Phone, and Direct Routing.
  • Experience configuring Teams dial plans, voice policies, auto attendants, call queues, and call routing.
  • Experience providing Tier 2 or Tier 3 support for enterprise VoIP or unified communications environments.
  • Hands-on experience with Avaya Communication Manager 7.x or later.
  • Hands-on experience with Avaya System Manager and Session Manager 7.1 or later.
  • Experience with AVP, AES, WFO, and CDR.
  • Experience administering VMware ESXi, virtual servers, and Windows or Linux server environments.
  • Knowledge of enterprise call routing, carrier services, PSTN connectivity, and voice-quality troubleshooting.
  • Ability to participate in shift work or after-hours support within a 24/7/365 operational environment.




NCC provides reasonable accommodations to qualified individuals with disabilities. If you are an applicant that requires a reasonable accommodation, please email us and reference the position in your email.
 

All qualified applicants will receive consideration for employment without regard to race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristic. E-Verify Employer. VEVRAA Federal Contractor.