ZipRecruiter

Log In

1

Customer Service Chat Support Jobs in Washington

Level One Personnel

Customer Service

Rockville, MD · On-site

Customer Support Location: Rockville, MD Type: Long-term Contract, no end date. Pay: $20 Hours: Full-Time. Responsibilities * Interacts with customers via telephone, email, online chat, or in person

IBEX

Customer Service Representative

Washington, DC · On-site

$18 - $24.50/hr

Overview Jumpstart Your Career with Ibex! Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've

Daon

Product Support Engineer

Fairfax, VA · On-site

About Daon Daon is a global leader in digital identity fraud prevention and protection against AI-generated synthetic identities. For over 25 years, we have partnered with governments and leading

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

Salary: About Daon Daon is a global leader in digital identity fraud prevention and protection against AI-generated synthetic identities. For over 25 years, we have partnered with governments and

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

About Daon Daon is a global leader in digital identity fraud prevention and protection against AI-generated synthetic identities. For over 25 years, we have partnered with governments and leading

Daon Inc

Product Support Engineer

Fairfax, VA · On-site

A bout Daon Daon is a global leader in digital identity fraud prevention and protection against AI-generated synthetic identities. For over 25 years, we have partnered with governments and leading

Sparkbit 360

Customer Service Assistant

Washington, DC · On-site

$19.50 - $27/hr

Customer Service Assistant We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. This role is perfect for individuals who are passionate about providing

Sparkbit 360

Customer Service Assistant

Washington, DC · On-site

$17.70 - $26/hr

Position Overview: We are seeking a dedicated and enthusiastic Customer Service Assistant to join our dynamic team. This role is perfect for individuals who are passionate about providing exceptional

next page

Showing results 1-20

All JobsCustomer Service Chat Support JobsCustomer Service Chat Support Jobs in Washington

Customer Service Chat Support information

See Washington salary details

$13

$21

$31

How much do customer service chat support jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer service chat support in Washington is $21.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $23.70 per hour, depending on experience, location, and employer.

What are the most common challenges faced by customer service chat support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

What are the key skills and qualifications needed to thrive as a customer service chat support representative?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

How much does a customer service chat support agent make?

Customer service chat support agents typically earn an average hourly wage ranging from $12 to $20, depending on experience, location, and the company. Salaries can also include benefits such as flexible schedules and remote work options, with some roles offering performance-based bonuses.

How do you become a customer service chat support agent?

To become a customer service chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer support software. Some employers may prefer prior experience in customer service or related fields, and training is often provided on the job to familiarize agents with company policies and tools.

What is customer service chat support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.
What are popular job titles related to Customer Service Chat Support jobs in Washington? For Customer Service Chat Support jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Customer Service Chat Support jobs in Washington look for? The top searched job categories for Customer Service Chat Support jobs in Washington are:
Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in Washington as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $45,220 per year, or $21.7 per hour.

Customer Service

Level One Personnel

Rockville, MD • On-site

Full-time

Medical, Retirement

Re-posted 13 days ago

Job description

Customer Support
Location: Rockville, MD
Type: Long-term Contract, no end date.
Pay: $20
Hours: Full-Time.
Responsibilities
  • Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
  • Collects and enters orders for new or additional products or services.
  • Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
  • Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
  • Performs other related duties as assigned.

Requirements:
  • High School Diploma or equivalent
  • Ability to pass a drug and background check.
  • Customer service experience required.
  • Excellent communication skills including active listening.
  • Service-oriented and able to resolve customer grievances.
  • Proficient computer skills with the ability to learn new software
Benefits Information:​​
  • Eligible for Health Benefit Coverage following 60 days of employment
  • 401k After 1 Year.
  • 1 Week Sick accrued

Level One Personnel is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other status protected by law.
 

Powered by JazzHR

5xXqZujClF