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Customer Service Chat Support Jobs in Washington

ForgeFit

Remote Customer Service Specialist

Washington, DC · On-site +1

$19.25 - $25.50/hr

Respond to customer inquiries via phone, email, and chat with professionalism and care * Help ... Comfortable using CRM or support tools * A positive attitude and genuine desire to help others

InstantServe LLC

A004 - Customer Service Rep

Washington, DC · On-site

$18 - $24.50/hr

Respond to customer inquiries via phone, email, chat, or in-person in a timely and professional ... Perform other duties as assigned to support the customer service team. Education -High School ...

XBP ASIA

Customer Service Rep

Washington, DC · On-site

$19/hr

... support, promptly responding to inquiries via phone, email, or online chat. * Provide expert ... Minimum of 2 years of experience in a customer service or technical support role, preferably in a ...

Entrata

Customer Service Representative

Washington, DC · On-site

$15.05 - $23.65/hr

Customer Service Representative Since 2003, Entrata has evolved from a visionary, student-led ... Provide technical support and troubleshooting via telephone, ticket, and/or chat * Develop subject ...

New

DSV Air & Sea

Customer Service Agent

Manassas, VA · On-site

$15.50 - $20.75/hr

Please note that DSV will never request a chat interview or solicit funds from applicants or ... CSRs are also responsible for accurate and timely order processing to support the efficient ...

HighPoint

Customer Service Representative

Vienna, VA · On-site

$16 - $21.75/hr

Engage in multiple email, social media, and chat messages in a corporate professional setting ... Ability to be flexible with work schedule to support the Call Center's needs during operating hours

DSV A/S

Customer Service Agent

Manassas, VA · On-site

$14.50 - $19.50/hr

Please note that DSV will never request a chat interview or solicit funds from applicants or ... CSRs are also responsible for accurate and timely order processing to support the efficient ...

HighPoint

Customer Service Representative

Mclean, VA · On-site

$16.50 - $22.25/hr

Engage in multiple email, social media, and chat messages in a corporate professional setting ... Ability to be flexible with work schedule to support the Call Center's needs during operating hours

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All JobsCustomer Service Chat Support JobsCustomer Service Chat Support Jobs in Washington

Customer Service Chat Support information

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How much do customer service chat support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for customer service chat support in Washington is $21.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $23.70 per hour, depending on experience, location, and employer.

What are the most common challenges faced by customer service chat support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

What are the key skills and qualifications needed to thrive as a customer service chat support representative?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

How much does a customer service chat support agent make?

Customer service chat support agents typically earn an average hourly wage ranging from $12 to $20, depending on experience, location, and the company. Salaries can also include benefits such as flexible schedules and remote work options, with some roles offering performance-based bonuses.

How do you become a customer service chat support agent?

To become a customer service chat support agent, candidates typically need a high school diploma or equivalent, strong communication skills, and familiarity with chat or customer support software. Some employers may prefer prior experience in customer service or related fields, and training is often provided on the job to familiarize agents with company policies and tools.

What is customer service chat support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.
What are popular job titles related to Customer Service Chat Support jobs in Washington? For Customer Service Chat Support jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Customer Service Chat Support jobs in Washington look for? The top searched job categories for Customer Service Chat Support jobs in Washington are:
Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in Washington as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $45,220 per year, or $21.7 per hour.

Customer Service Healthcare Representative

ibex

Washington, DC • On-site

$18.25 - $24.75/hr

Other

Medical

Posted 21 days ago

Job description

Overview
Jumpstart Your Career with Ibex!
Ibex is where your career journey starts with energy, teamwork, and endless opportunities! Whether you're just starting out or ready for something new, we've got your back with paid training that sets you up for success. Our vibrant team thrives on support, good vibes, and leaders who truly listen. You'll make real connections, build new skills, and grow your career in a place that celebrates you.
About the Role:
As a Customer Service Agent, you will be responsible for assisting members with inquiries related to health insurance coverage, claims, benefits, and provider networks. You will provide support via phone, email, and chat while ensuring compliance with HIPAA regulations and company policies.
We're looking for enthusiastic individuals with a can-do attitude. Even if you don't meet every qualification, we encourage you to apply. We value potential as much as experience.
Responsibilities
What You'll Do:
  • Provide guidance on provider networks, referrals and pre-authorizations.
  • Troubleshoot and resolve issues related to billing, payments and coverage.
  • Ensure compliance with HIPAA regulations when handling sensitive member information.
  • Collaborate with internal departments to resolve complex member concerns.
  • Maintain accurate records of customer interactions and resolutions in CRM systems.
  • Meet performance metrics such as response time, resolution rate and customer satisfaction scores.
  • Stay updated on policies, state regulations and healthcare industry changes.

Qualifications
What We're Looking For:
  • Previous customer service experience, preferably in healthcare or insurance.
  • Strong verbal and written communication skills.
  • Independent decision-making and problem-solving skills with the ability to remain calm under pressure.
  • Ability to handle high call/chat/email volumes effectively.
  • Proficiency in computer applications, including CRM and customer support platforms.
  • Ability to work flexible shifts, including weekends and holidays.

Requirements:
  • Must be 18 years or older
  • High school diploma or equivalent

Why Ibex?
  • Paid training
  • A culture that celebrates YOU
  • Opportunities for growth and advancement
  • A team that's got your back

Apply