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Customer Service Chat Support Jobs in Washington

XBP ASIA

Customer Service Rep

Washington, DC · On-site

$19/hr

... support, promptly responding to inquiries via phone, email, or online chat. * Provide expert ... Minimum of 2 years of experience in a customer service or technical support role, preferably in a ...

Bright MLS Inc

Customer Support Representative

Rockville, MD · On-site

$16.25 - $22.25/hr

... outstanding service across phone, email, and chat. Your mission is to resolve customer concerns ... Bright MLS supports one of the most dynamic and diverse real estate markets in the nation. We're ...

Entrata

Customer Service Representative

Washington, DC · On-site

$15.05 - $23.65/hr

Customer Service Representative Since 2003, Entrata has evolved from a visionary, student-led ... Provide technical support and troubleshooting via telephone, ticket, and/or chat * Develop subject ...

DSV Air & Sea

Customer Service Agent

Manassas, VA · On-site

$15.50 - $20.75/hr

Please note that DSV will never request a chat interview or solicit funds from applicants or ... CSRs are also responsible for accurate and timely order processing to support the efficient ...

HighPoint

Customer Service Representative

Vienna, VA · On-site

$16 - $21.75/hr

Engage in multiple email, social media, and chat messages in a corporate professional setting ... Ability to be flexible with work schedule to support the Call Center's needs during operating hours

DSV A/S

Customer Service Agent

Manassas, VA · On-site

$14.50 - $19.50/hr

Please note that DSV will never request a chat interview or solicit funds from applicants or ... CSRs are also responsible for accurate and timely order processing to support the efficient ...

HighPoint

Customer Service Representative

Mclean, VA · On-site

$16.50 - $22.25/hr

Engage in multiple email, social media, and chat messages in a corporate professional setting ... Ability to be flexible with work schedule to support the Call Center's needs during operating hours

Sharecare

Lead Customer Service Rep

Washington, DC · On-site

Researching, responding, and providing a resolution, within the appropriate timeframe, to member inquiries submitted via phone, chat, email, or fax.?? * Provide support for the customer service team ...

Sharecare

Lead Customer Service Rep

Annapolis, MD · On-site

Researching, responding, and providing a resolution, within the appropriate timeframe, to member inquiries submitted via phone, chat, email, or fax.?? * Provide support for the customer service team ...

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All JobsCustomer Service Chat Support JobsCustomer Service Chat Support Jobs in Washington

Customer Service Chat Support information

See Washington salary details

$13

$21

$31

How much do customer service chat support jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for customer service chat support in Washington is $21.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $23.70 per hour, depending on experience, location, and employer.

What is customer service chat support?

Customer Service Chat Support refers to representatives who assist customers through online chat platforms, helping them resolve issues, answer questions, and provide information about products or services. Unlike phone support, chat support enables customers to communicate in real time via text, often through a company’s website or app. Chat support agents must be skilled in written communication, problem-solving, and multitasking to handle multiple conversations efficiently. This role is essential for businesses looking to provide quick, convenient, and effective customer service online.

What are the key skills and qualifications needed to thrive as a customer service chat support representative?

To thrive as a Customer Service Chat Support representative, you need strong written communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and live chat platforms is typically required. Patience, empathy, and the ability to multitask are vital soft skills for effectively assisting customers in a fast-paced, digital environment. These skills and qualities ensure efficient issue resolution, customer satisfaction, and positive brand experiences.

What are the most common challenges faced by customer service chat support representatives and how can they overcome them?

Customer Service Chat Support representatives often encounter challenges such as handling multiple chats simultaneously, managing difficult or frustrated customers, and accurately resolving issues without visual cues. To overcome these challenges, it's important to develop strong multitasking skills, use templates and knowledge bases effectively, and practice clear, empathetic communication. Many companies provide ongoing training and peer support, which can help representatives improve their problem-solving abilities and maintain high-quality customer interactions.

What is the difference between Customer Service Chat Support vs Customer Service Representative?

AspectCustomer Service Chat SupportCustomer Service Representative
Work EnvironmentOnline chat platforms, remote workIn-person, call centers, or remote
Required SkillsWritten communication, typing speed, problem-solvingVerbal communication, interpersonal skills
Common CertificationsCustomer service or communication coursesNone typically required, but customer service training
Industry UsageRetail, tech, e-commerce, telecomRetail, banking, telecom, hospitality

Customer Service Chat Support focuses on online written communication via chat platforms, often requiring quick typing and problem-solving skills. Customer Service Representatives may work in person or over the phone, emphasizing verbal communication and interpersonal skills. Both roles serve customer needs but differ mainly in communication method and work environment.

Are remote customer service chat support jobs legit?

Remote customer service chat support jobs are legitimate positions offered by many companies to handle customer inquiries via online chat. These roles typically require good communication skills, computer literacy, and sometimes specific software knowledge; they are often part-time or full-time and may involve flexible schedules. However, job seekers should verify the employer's credibility to avoid scams and ensure the position is genuine.

How to become a customer service chat support agent?

To become a customer service chat support agent, candidates typically need a high school diploma or equivalent and strong communication skills. Experience with computer systems, familiarity with chat or ticketing software, and the ability to handle customer inquiries professionally are important. Some employers may require training or certifications in customer service or specific tools used in the role.

What are popular job titles related to Customer Service Chat Support jobs in Washington?

For Customer Service Chat Support jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Customer Service Chat Support jobs in Washington look for?

The top searched job categories for Customer Service Chat Support jobs in Washington are:

Customer Service Chat Support jobs near you
Infographic showing various Customer Service Chat Support job openings in Washington as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,220 per year, or $21.7 per hour.

Customer Service Rep

XBP ASIA

Washington, DC • On-site

$19/hr

Other

Posted 16 days ago

Job description

Job Description
CSA TS Client Services
About the Role:
As a Client Services Associate (CSA) in the Technical Support department within the Customer Service category, you will serve as a key liaison between our company and our clients, providing exceptional support and assistance. Your primary responsibility will be to address client inquiries, troubleshoot technical issues, and ensure timely resolution of all support requests. You will play a vital role in maintaining client satisfaction and fostering positive relationships by delivering high-quality service and support.
Essential Job Responsibilities:
  • Act as the primary point of contact for clients seeking technical support, promptly responding to inquiries via phone, email, or online chat.
  • Provide expert technical assistance and troubleshooting guidance to clients experiencing issues with our products or services, diagnosing problems and guiding them through resolution steps.
  • Document all client interactions, inquiries, and resolutions accurately and comprehensively in the appropriate systems or databases, ensuring thorough record-keeping and data accuracy.
  • Collaborate closely with internal technical teams to escalate complex issues and ensure timely resolution, advocating for clients and providing regular updates on the status of their cases.
  • Assist clients with product setup, configuration, and customization, offering guidance and best practices to optimize their use of our offerings.
  • Educate clients on product features, functionalities, and updates, ensuring they have the knowledge and resources needed to leverage our solutions effectively.
  • Identify trends or recurring issues in client inquiries and work proactively to address root causes, contributing to ongoing improvements in product quality and customer satisfaction.
  • Provide feedback to internal teams based on client insights and experiences, advocating for enhancements or new features to meet client needs and expectations.
  • Participate in ongoing training and professional development activities to stay current on product knowledge, technical skills, and industry trends, continuously enhancing your expertise and capabilities.
  • Maintain a positive and professional demeanor in all client interactions, striving to exceed expectations and deliver an outstanding service experience that reinforces client loyalty and satisfaction.
Qualifications:
  • Associate's or bachelor's degree in hospitality management, business administration, or a related field, or an equivalent combination of education and relevant experience is required.
  • Minimum of 2 years of experience in a customer service or technical support role, preferably in a technology-related industry.
  • Strong technical aptitude and proficiency with computer systems, software applications, and troubleshooting methodologies.
  • Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to clients of varying technical backgrounds.
  • Proven ability to prioritize tasks, manage multiple priorities simultaneously, and work effectively under pressure in a fast-paced environment.
  • Exceptional problem-solving skills and a demonstrated ability to think analytically and creatively to resolve complex issues.
  • Customer-focused mindset with a passion for delivering exceptional service and building positive client relationships.
  • Willingness to work flexible hours, including evenings and weekends, to accommodate client needs and support team coverage.
  • Previous experience in a technical support role supporting software applications, hardware devices, or cloud-based solutions.
  • Familiarity with ITIL (Information Technology Infrastructure Library) principles and best practices for IT service management.
  • Certification in relevant technical areas such as CompTIA A+, Microsoft Certified Professional (MCP), or similar credentials.
  • Experience using CRM (Customer Relationship Management) software or ticketing systems to manage client interactions and support requests.

"The pay rate for this position starts at $ 19.00 - $ 21.00 / hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."
The pay rate for this position starts at $19hr; however, the base pay rate offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.

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