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Customer Services Representative Jobs in Washington

Intraprise Health

Client Services Representative

Reston, VA · On-site

$16.75 - $22.75/hr

Client Services Representative Intraprise Health is one of the most trusted healthcare ... This includes initiating contact with potential customers, client research, prospecting, lead ...

ITCON Services

Customer Service Representative

Vienna, VA · On-site

$16 - $21.75/hr

Customer Service Representative ITCON Services is seeking to hire seasoned Customer Service ... Provide tele-interpreter services or warm transfers to appropriate parties when needed.

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Customer Services Representative information

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How much do customer services representative jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer services representative in Washington is $21.29, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $23.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a customer services representative?

To thrive as a Customer Services Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sometimes basic data entry or ticketing platforms is important. Patience, active listening, and a positive attitude are critical soft skills that help build rapport with customers and handle challenging situations. These skills ensure customer satisfaction, promote brand loyalty, and contribute to the efficient resolution of inquiries or issues.

What are some common challenges customer services representatives face, and how can they effectively handle them?

Customer Services Representatives often encounter challenges such as managing difficult customers, handling high call volumes, and navigating multiple support systems. To handle these effectively, it's important to stay calm, actively listen, and use established protocols to resolve issues efficiently. Building strong product knowledge and collaborating with team members can also help streamline problem-solving and ensure customers receive accurate information. Creating positive interactions, even during challenging situations, is key to success in this role.

How to get hired as a customer services representative?

To get hired as a customer services representative, candidates should have strong communication and problem-solving skills, relevant experience, and a good understanding of customer service tools like CRM software. A high school diploma or equivalent is typically required, and some employers may prefer or require additional certifications or training. Preparing a professional resume and practicing interview skills can improve chances of securing a position in this field.

Is remote customer services representative a stressful job?

A remote customer services representative role can be stressful due to handling difficult customer interactions, meeting performance metrics, and managing high call volumes. However, working remotely may reduce some workplace stressors like commuting and office distractions, and success often depends on communication skills and stress management techniques.

What does a customer services representative do?

A customer services representative assists customers by answering questions, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and need good interpersonal and problem-solving skills to ensure customer satisfaction.

What are popular job titles related to Customer Services Representative jobs in Washington?

For Customer Services Representative jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Customer Services Representative jobs in Washington look for?

The top searched job categories for Customer Services Representative jobs in Washington are:

What are popular job titles related to Customer Services Representative jobs in WA?

For Customer Services Representative jobs in WA, the most frequently searched job titles are:

Customer Services Representative jobs near you
Infographic showing various Customer Services Representative job openings in Washington as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $44,282 per year, or $21.3 per hour.

Customer Services Representative

Capitol Heights, MD • On-site

M Management Inc
See more jobs at M Management Incexternal

$20/hr

Full-time

Re-posted 19 days ago

Job description

GRM Information Management Services LLC

 

Customer Service Representative

 

GRM Information Management Services, a leader in the Document Management Industry is currently looking for an experienced Customer Service Representative to join our team at our Capitol Heights, Maryland office.

Job Description: 

  • Handle incoming phone calls and email requests at the Customer Service desk.
  • Generate and track daily work orders via Inventory Management System
  • Schedule and coordinate customer pickups and deliveries.
  • Respond to client questions or concerns
  • Interact with Dispatch and Account Management to ensure customer satisfaction.
  • Hours (M-F) 9:00 am -6:00 pm

Required Skills:

  •  Data entry and order processing experience 
  •  Ability to handle heavy phones in a fast-paced environment; active listening and conflict resolution
  • Positive attitude, friendly disposition
  • Must possess excellent verbal/written communication and interpersonal skills
  • Ability to work as both part of a team and independently
  • Ability to multi task several processes simultaneously
  • Well organized and detail oriented
  • Intermediate computer skills (Email, Excel, etc.).

GRM does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. All employment is decided on the basis of qualifications, merit, and business need.

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