Customer Service Trainer Jobs in Washington (NOW HIRING)

Asbury’s Learning & Development Team

Asbury’s Learning and Development Team is an innovative and connected one. Our goal is to support one another, have a fun and collaborative culture, and strive to be the most Guest-Centric Asbury team members who help others achieve greater success.

Asbury’s Learning & Development Team is currently seeking Service Trainers for our East and West Coast markets! If you have the DRIVE to inspire others to learn, grow, and develop in their careers, we encourage you to apply!

What You’ll be doing!

As a Trainer on our Team, you will be responsible for coaching and inspiring all new and current team members to provide exceptional Guest experiences and consistent moments of magic in the automotive retail space! Additionally, our Trainers will be responsible to conduct classroom training or in-the-moment coaching on a weekly basis that continually emphasizes Asbury’s North Star & Compass and DRIVE values while training our dealership’s service team members on how to be more effective in their roles. As an L&D Service Trainer, you may be called upon to assist our Service Departments with team member onboarding, team member process and sales improvements, team member DMS/CRM training, and operational improvements.

Duties/Responsibilities

• Facilitate classroom training to all new and current team members on Asbury’s Guest-Centric Experience
• Facilitate classroom training to all new and current Service team members specific to their roles
• Schedule classroom trainings using Asbury-produced training materials
• Prepares all necessary student materials prior to the start of the classroom
• Displays energy, enthusiasm and the ability to engage participants in a classroom setting
• Engages team members in challenging and meaningful classroom trainings
• Cultivates a friendly learning environment
• Promotes classroom interaction and activity; addresses challenges in the classroom setting with a positive demeanor
• Solves problems quickly, while multitasking
• Submits a summary of weekly classroom activities
• Clearly communicates Asbury’s Mission, Vision and expectations
• Knowledgeable in latest Asbury technology
• Knows, understands, and promotes Asbury’s policies and compliance
• Serves as a role model, coach and trainer to all new and current team members
• Drives and motivates others toward providing an exceptional Guest experience
• Communicates and works with Regional Support/Directors, General Managers, and Service Managers to understand business challenges and works to resolve them through future training
• Provides regular feedback to Leadership regarding current class attendees and program changes
• Assists all Asbury regions and dealerships
• Assists in creating and updating training materials
• Assists in other Asbury and dealership operations as requested
• Performs other related duties to benefit the mission/vision of the organization

Education & Experience

• MUST HAVE experience as either a Service Manager or Service Advisor in the Automotive retail space
• Must have a minimum of 2-4 years of previous experience in either position listed above
• Previous roles in formal automotive Service training is a plus
• Must be able to travel approximately 75% of the time

Pay and Recognition: 

• Weekly pay
• Paid holidays & paid time off 
• Paid training 
• Stock Awards(select management and front-line team member’s eligible

Insurance / Retirement: 

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans 
• Up to 12 weeks paid pregnancy leave (disability leave) 
• Paid Parental Leave 
• Health savings 
• Flex spending accounts (tax free) 
• Short-term and Long-term disability plans 
• Life Insurance (Whole Life and Term) 
• 401k with company match

Learning, Tuition Assistance and Career Development: 

• Digital career path tool to assist with career development 
• Continuous training through Asbury's Internal Learning Management System 

Professional growth and development opportunities Additional advantages: 

• Student loan relief resources 
• Employee assistance program 
• Employee discounts on parts and service repairs 
• Scholarship awards 
• Opportunities to join our community service initiatives, which includes paid volunteer hours 
• Aggressive Employee referral program with bonus opportunities

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