ZipRecruiter

Log In

1

Customer Service Trainer Jobs in Washington (NOW HIRING)

MSX International

Express Service Coach

Washington, DC · On-site

$65K - $78K/yr

... customers. The Express Service Coach will be responsible for the professional delivery and ... Dealership staff on the job training as outlined in the MSX Express Maintenance program ...

MSX International

Express Service Coach

Washington, DC · On-site

$65K - $78K/yr

... customers. The Express Service Coach will be responsible for the professional delivery and ... Dealership staff on the job training as outlined in the MSX Express Maintenance program ...

next page

Showing results 1-20

All JobsCustomer Service Trainer JobsCustomer Service Trainer Jobs in Washington

Customer Service Trainer information

See Washington salary details

$24.4K

$59.2K

$79.8K

How much do customer service trainer jobs pay per year?

As of Aug 7, 2026, the average yearly pay for customer service trainer in Washington is $59,176.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,600.00 and $58,900.00 per year, depending on experience, location, and employer.

What is the difference between Customer Service Trainer vs Customer Support Specialist?

AspectCustomer Service TrainerCustomer Support Specialist
Required CredentialsCustomer service experience, training or teaching skillsCustomer service experience, technical knowledge
Work EnvironmentTraining sessions, workshops, corporate officesCall centers, help desks, online support
Employer & Industry UsageCorporations, training companies, retailTech companies, service providers, retail
Common Search & Comparison IntentTraining roles, teaching customer service skillsCustomer support roles, technical assistance

While both roles focus on customer interactions, a Customer Service Trainer primarily develops and delivers training programs to improve customer service skills. In contrast, a Customer Support Specialist directly assists customers with their inquiries and issues. The trainer role emphasizes education and skill development, often within a corporate setting, whereas the support specialist role involves hands-on problem solving in customer interactions.

What does a customer service trainer do?

A customer service trainer provides instruction for existing employees and new hires in a business. You work with staff members who have direct contact with customers either face-to-face or via the phone or internet. Your duties include designing courses and instructional units that include both classroom work and hands-on practice. You assess the performance of each customer care professional who takes your class, and you adjust your training methods and approaches to increase effectiveness if necessary. Your responsibilities can include assessing the customer service performance at the company to help you focus your planning for each course.

What are some common challenges faced by customer service trainers, and how can they be effectively addressed?

Customer Service Trainers often encounter challenges such as engaging a diverse group of trainees with varying experience levels, adapting training materials to fit different learning styles, and ensuring consistent skill development across teams. To address these, successful trainers use interactive teaching methods, incorporate real-world scenarios, and provide ongoing support and feedback. Building strong relationships with team leads and consistently updating training content to reflect new company policies or customer trends also helps trainers remain effective and keep the training relevant.

What are the key skills and qualifications needed to thrive as a customer service trainer, and why are they important?

To thrive as a Customer Service Trainer, you need expertise in customer service best practices, adult learning principles, and typically a background in training or education. Familiarity with learning management systems (LMS), e-learning platforms, and presentation software is often required. Exceptional communication, patience, and motivational skills help trainers engage participants and foster a positive learning environment. These skills are crucial to effectively transfer knowledge, improve service quality, and support organizational goals.
More about Customer Service Trainer jobs
What are popular job titles related to Customer Service Trainer jobs in Washington? For Customer Service Trainer jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Customer Service Trainer jobs in Washington look for? The top searched job categories for Customer Service Trainer jobs in Washington are:
What cities in Washington are hiring for Customer Service Trainer jobs? Cities in Washington with the most Customer Service Trainer job openings:
What are popular job titles related to Customer Service Trainer jobs in WA? For Customer Service Trainer jobs in WA, the most frequently searched job titles are:
Customer Service Trainer jobs near you
Infographic showing various Customer Service Trainer job openings in Washington as of August 2026, with employment types broken down into 60% Full Time, and 40% Part Time. Highlights an 100% In-person job distribution, with an average salary of $59,176 per year, or $28.4 per hour.

Service Quality Trainer

Michael & Son Services Inc

Alexandria, VA • On-site

Full-time

Re-posted 12 days ago

Job description

Service Quality Trainer

Position Overview

The Service Quality Trainer architects and leads the overarching customer experience and service excellence strategy across our entire trade operations. This individual contributor transforms technical service delivery into a premium brand differentiator by embedding elite, world-class hospitality standards into field and office operations.

Key Responsibilities:

Strategic Architecture

  • Establish premier service benchmarks for all customer-facing trade and support roles.
  • Assist with designing the end-to-end customer journey map from initial dispatch call to post-service follow-up.
  • Collaborate with executive leadership to align service behaviors with business growth goals.

Advanced Curriculum & Soft Skills Training

  • Build a comprehensive, scalable curriculum for field and office staff.
  • Translate luxury hospitality frameworks into practical, field-friendly communication steps.
  • Develop specialized modules for defusing high-stakes escalations and premium client management.

Metrics, Accountability & Quality Assurance

  • Partner with Service Managers to drive customer satisfaction metrics.
  • Audit service delivery via field ride-alongs, call monitoring, and "mystery shopper" programs.
  • Analyze operational data to identify performance gaps and deploy targeted training interventions.

Qualifications:

  • Experience: 10+ years of experience in luxury hospitality management and / or training management within residential services, HVAC, plumbing, or electrical sectors. Bachelor's Degree and / or certifications in Hospitality is preferred.
  • Luxury Background: Direct, verified prior employment with elite hospitality brands (e.g., Four Seasons, Ritz-Carlton).
  • Service Culture: Direct, verified training or employment experience with Disney or Disney-like service culture frameworks.
  • Industry: Proven success adapting hospitality principles to various industries specifically decentralized, field-based, or trade industries.

Skills:

  • Influence: Exceptional ability to gain buy-in and respect from seasoned trade professionals.
  • Data Literacy: Strong aptitude for translating customer feedback metrics into actionable training strategies.
  • Agility: Expert at pivoting training methods to support rapid business scaling or new trade lines.

Apply