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Call Center Trainer Jobs (NOW HIRING)

Coforge

Call Center Trainer

Augusta, GA · On-site

Call Center, BPO training, Training Delivery, Virtual Training, Training Needs Analysis, Learning & Development (L&D), Content Development, Adult Learning Theories, E-Learning Development ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

Responsibilities MV Transportation is seeking a Seattle-based Call Center Trainer who will work closely with the Call Center Manager. He/she will assist in the oversight of the Call Center Operations ...

MV Transportation

Call Center Trainer

Kent, WA

$32 - $32.47/hr

Responsibilities MV Transportation is seeking aSeattle-based Call Center Trainer who will work closely with the Call Center Manager. He/she will assist in the oversight of the Call Center Operations ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

MV Transportation is seeking aSeattle-based Call Center Trainer who will work closely with the Call Center Manager. He/she will assist in the oversight of the Call Center Operations ensuring contract ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

MV Transportation is seeking a Seattle-based Call Center Trainer  who will work closely with the Call Center Manager. He/she will assist in the oversight of the Call Center Operations ensuring ...

MCI Careers

Call Center Trainer

Wichita, KS · On-site

$48K - $52K/yr

We are seeking a dedicated and experienced Call Center Trainer to join our team. This role involves conducting comprehensive training for new contact center agents and ensuring the highest standards ...

Verida, Inc.

Call Center Trainer - WI

Villa Rica, GA · On-site

Call Center Trainer - WI Admin Support Worker Villa Rica, GA, US 30+ days ago Requisition ID: 2525 LOCATION:ON-SITE IN WI POSITION CONTINGENT UPON AWARD OF CONTRACT Position Summary The Call Center ...

Fieldprint

Call Center Trainer

Mount Laurel, NJ

$18 - $20/hr

Develop, maintain and organize all educational materials and training curricula for all FP Call Center staff members, (i.e., Training curricula, Work Instructions, Cheat Sheets, etc.). * Identify ...

Fieldprint

Call Center Trainer

Mount Laurel, NJ · On-site

$18 - $20/hr

Develop, maintain and organize all educational materials and training curricula for all FP Call Center staff members, (i.e., Training curricula, Work Instructions, Cheat Sheets, etc.). * Identify ...

Fieldprint

Call Center Trainer

Mount Laurel, NJ

$18 - $20/hr

Develop, maintain and organize all educational materials and training curricula for all FP Call Center staff members, (i.e., Training curricula, Work Instructions, Cheat Sheets, etc.). * Identify ...

MCI Careers

Call Center Trainer

Wichita, KS · On-site

$48K - $52K/yr

We are seeking a dedicated and experienced Call Center Trainer to join our team. This role involves conducting comprehensive training for new contact center agents and ensuring the highest standards ...

MCI Careers

Call Center Trainer

Wichita, KS

We are seeking a dedicated and experienced Call Center Trainer to join our team. This role involves conducting comprehensive training for new contact center agents and ensuring the highest standards ...

Verida Inc

Call Center Trainer - WI

Villa Rica, GA · On-site

ON-SITE IN WI POSITION CONTINGENT UPON AWARD OF CONTRACT Position Summary The Call Center Trainer delivers training Programs for new hire and existing employees in a customer service call center ...

MCI Careers

Call Center Trainer

Wichita, KS · On-site

We are seeking a dedicated and experienced Call Center Trainer to join our team. This role involves conducting comprehensive training for new contact center agents and ensuring the highest standards ...

MCI Careers

Experienced Call Center Trainer

Tampa, FL · On-site

We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You'll play a key role in onboarding ...

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Call Center Trainer information

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$36

How much do call center trainer jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for call center trainer in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.

What does a call center trainer do?

As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.

What are the key skills and qualifications needed to thrive as a call center trainer, and why are they important?

To thrive as a Call Center Trainer, you need expertise in customer service operations, adult learning principles, and a background in training or coaching, often supported by a degree in communications or related fields. Familiarity with call center software, Learning Management Systems (LMS), and training certifications such as Certified Professional in Training Management (CPTM) is beneficial. Strong presentation, interpersonal, and motivational skills set outstanding trainers apart by fostering engagement and learning. These abilities ensure effective onboarding, skill development, and consistent service quality across call center teams.

What are some common challenges faced by call center trainers, and how can they be addressed?

Call Center Trainers often encounter challenges such as varying trainee skill levels, ensuring engagement during remote or in-person sessions, and keeping training materials up-to-date with evolving company protocols. To address these, trainers can assess learning styles early, incorporate interactive techniques like role-playing, and collaborate closely with operations and quality assurance teams for timely content updates. These strategies help ensure that training is effective, relevant, and supports both new hires and existing staff in delivering excellent customer service.

What is the difference between Call Center Trainer vs Customer Service Representative?

AspectCall Center TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve agent skillsHandles customer inquiries and resolves issues
Required SkillsTraining development, communication, coachingCustomer service, communication, problem-solving
Work EnvironmentTraining rooms, call centers, online platformsCall centers, customer support centers
CertificationsCustomer service or training certifications often preferredCustomer service certifications beneficial

While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

More about Call Center Trainer jobs

What cities are hiring for Call Center Trainer jobs?

Cities with the most Call Center Trainer job openings:

What are the most commonly searched types of Call Center Trainer jobs?

The most popular types of Call Center Trainer jobs are:

Who are the top companies hiring for Call Center Trainer jobs?

The top employers for Call Center Trainer jobs are:

What states have the most Call Center Trainer jobs?

States with the most job openings for Call Center Trainer jobs include:

What are popular job titles related to Call Center Trainer jobs?

For Call Center Trainer jobs, the most frequently searched job titles are:

Call Center Trainer jobs near you
Infographic showing various Call Center Trainer job openings in the United States as of September 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $51,453 per year, or $24.7 per hour.

Call Center Trainer

Augusta, GA • On-site

Coforge
Marketing • 10K+ employees
Learn more about Coforgeexternal

Other

Posted 7 days ago

Coforge rating

6.8

Company rating: 6.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

Job Title: Call Center Trainer

Skills: Call Center, BPO training, Training Delivery, Virtual Training, Training Needs Analysis, Learning & Development (L&D), Content Development, Adult Learning Theories, E-Learning Development, Performance Evaluation & Assessment, MS Teams/Webex/Zoom, Project Management, Stakeholder Management, Compliance Training, Training Reporting, Instructional Design, Communication Skills, Microsoft Excel, MS PowerPoint, Training Documentation, Coaching & Feedback, Learning Management Systems (LMS)

Experience: 3+ years

Location: Augusta, GA

Fulltime

5 Days Onsite


We at Coforge are hiring an Call Center Trainer with the following skillset:

  • Facilitate training virtual or face to face sessions for new hires and tenured employees
  • Document and publish training performance reports in a timely manner
  • Drive training completion on compliance and developmental courses
  • Conduct training needs analysis on knowledge, skill, and behavior gaps in training classes
  • Evaluate the performance of agents using tools available such as assessments, playbook observations, and provide recommendations under the guidance of the Training Supervisor or Training Manager
  • Calibrate with client stakeholders and the quality team to ensure process updates and alignment
  • Design, develop, and implement training content and e-learning including handouts, checklists, manuals, tests/quizzes, presentations, scripts, video, audio, role plays, etc.
  • Design and develop learning outcomes assessment activities, including assessment questions, scenarios, and simulations.
  • Maintain content in a library of reusable assets such as pictures, video, and templates.
  • Complete and pass Coforge Trainer Certification and any program certification required by the client


Qualifications and Education Requirements

  • University/College graduate or equivalent relevant work experience
  • At least B2 in CEF Language proficiency in both English
  • Insurance background a plus


Preferred Skills & Behaviors

  • Strong understanding of adult learning theories
  • Working knowledge of Excel, high level of proficiency in MS Word and Powerpoint
  • Proficient in virtual platforms MS Teams, Webex, Zoom, etc
  • Self-starter, high level of flexibility, and can do attitude
  • Ability to collaborate and build strong inter-functional relationships
  • Strong training writing and training content development skills, with focused attention to details with the ability to analyse, organise, and effectively communicate complex
  • Solid time management and project management skills


Experience

  • At least two years of experience in a training or learning delivery environment
  • Experience in simultaneously training in-center and virtual teams
  • Experience working through learning platforms and content writing tools an advantage


What Coforge employees say

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