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Call Center Trainer Jobs (NOW HIRING)

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

Responsibilities MV Transportation is seeking a Seattle-based Call Center Trainer who will work closely with the Call Center Manager. He/she will assist in the oversight of the Call Center Operations ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

Responsibilities MV Transportation is seeking aSeattle-based Call Center Trainer who will work closely with the Call Center Manager. He/she will assist in the oversight of the Call Center Operations ...

Fieldprint

Call Center Trainer

Mount Laurel, NJ

$18 - $20/hr

Develop, maintain and organize all educational materials and training curricula for all FP Call Center staff members, (i.e., Training curricula, Work Instructions, Cheat Sheets, etc.). * Identify ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

MV Transportation is seeking a Seattle-based Call Center Trainer  who will work closely with the Call Center Manager. He/she will assist in the oversight of the Call Center Operations ensuring ...

MV Transportation

Call Center Trainer

Kent, WA · On-site

$32 - $32.47/hr

MV Transportation is seeking aSeattle-based Call Center Trainer who will work closely with the Call Center Manager. He/she will assist in the oversight of the Call Center Operations ensuring contract ...

Fieldprint

Call Center Trainer

Mount Laurel, NJ · On-site

$18 - $20/hr

Develop, maintain and organize all educational materials and training curricula for all FP Call Center staff members, (i.e., Training curricula, Work Instructions, Cheat Sheets, etc.). * Identify ...

MCI Careers

Call Center Trainer

Wichita, KS · On-site

$48K - $52K/yr

We are seeking a dedicated and experienced Call Center Trainer to join our team. This role involves conducting comprehensive training for new contact center agents and ensuring the highest standards ...

MCI Careers

Call Center Trainer

Wichita, KS · On-site

$48K - $52K/yr

We are seeking a dedicated and experienced Call Center Trainer to join our team. This role involves conducting comprehensive training for new contact center agents and ensuring the highest standards ...

Fieldprint

Call Center Trainer

Mount Laurel, NJ · On-site

$18 - $20/hr

Develop, maintain and organize all educational materials and training curricula for all FP Call Center staff members, (i.e., Training curricula, Work Instructions, Cheat Sheets, etc.). * Identify ...

MCI Careers

Call Center Trainer

Wichita, KS · On-site

We are seeking a dedicated and experienced Call Center Trainer to join our team. This role involves conducting comprehensive training for new contact center agents and ensuring the highest standards ...

Verida Inc

Call Center Trainer - WI

Villa Rica, GA · On-site

ON-SITE IN WI POSITION CONTINGENT UPON AWARD OF CONTRACT Position Summary The Call Center Trainer delivers training Programs for new hire and existing employees in a customer service call center ...

MCI Careers

Call Center Trainer

Wichita, KS

We are seeking a dedicated and experienced Call Center Trainer to join our team. This role involves conducting comprehensive training for new contact center agents and ensuring the highest standards ...

MCI Careers

Experienced Call Center Trainer

Dallas, TX · On-site

We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You'll play a key role in onboarding ...

MCI Careers

Experienced Call Center Trainer

Tampa, FL · On-site

We are looking for an Experienced Call Center Trainer to deliver high-impact training programs that prepare our agents to succeed in a fast-paced environment. You'll play a key role in onboarding ...

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Call Center Trainer information

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$13

$24

$36

How much do call center trainer jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for call center trainer in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.

What does a call center trainer do?

As a call center trainer, you train customer service representatives in a call center. Your responsibilities vary somewhat on the particular needs of your employer; for instance, you may create a training plan or develop a guide or manuals to help employees learn how to speak to customers. You may present existing material in a class format and provide training demonstrations to staff. Some employers expect call center trainers to assess employee performance and coach those in need of additional guidance.

What are the key skills and qualifications needed to thrive as a call center trainer, and why are they important?

To thrive as a Call Center Trainer, you need expertise in customer service operations, adult learning principles, and a background in training or coaching, often supported by a degree in communications or related fields. Familiarity with call center software, Learning Management Systems (LMS), and training certifications such as Certified Professional in Training Management (CPTM) is beneficial. Strong presentation, interpersonal, and motivational skills set outstanding trainers apart by fostering engagement and learning. These abilities ensure effective onboarding, skill development, and consistent service quality across call center teams.

What are some common challenges faced by call center trainers, and how can they be addressed?

Call Center Trainers often encounter challenges such as varying trainee skill levels, ensuring engagement during remote or in-person sessions, and keeping training materials up-to-date with evolving company protocols. To address these, trainers can assess learning styles early, incorporate interactive techniques like role-playing, and collaborate closely with operations and quality assurance teams for timely content updates. These strategies help ensure that training is effective, relevant, and supports both new hires and existing staff in delivering excellent customer service.

What is the difference between Call Center Trainer vs Customer Service Representative?

AspectCall Center TrainerCustomer Service Representative
Primary RoleDesigns and delivers training programs to improve agent skillsHandles customer inquiries and resolves issues
Required SkillsTraining development, communication, coachingCustomer service, communication, problem-solving
Work EnvironmentTraining rooms, call centers, online platformsCall centers, customer support centers
CertificationsCustomer service or training certifications often preferredCustomer service certifications beneficial

While both roles operate within call centers and require strong communication skills, a Call Center Trainer focuses on employee development through training programs, whereas a Customer Service Representative directly interacts with customers to address their needs. Understanding these differences helps in choosing the right career path or job search focus.

More about Call Center Trainer jobs

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What are the most commonly searched types of Call Center Trainer jobs?

The most popular types of Call Center Trainer jobs are:

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Call Center Trainer jobs near you
Infographic showing various Call Center Trainer job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $51,453 per year, or $24.7 per hour.

Call Center Trainer

Paper Alternative Solutions, Inc

Latham, NY • On-site

$25/hr

Full-time

Posted 3 days ago

New

Job description

Description

Ensure high quality customer service in the call center from initial training, ongoing development, and a structured quality control system. 


Candidates must have one-year experience as a trainer. Excellent communication and people skills a must. Candidates are required to have experience with Microsoft Office and Microsoft Excel.


Candidates should have experience with content development, adult learning methodologies, LMS administration, and curriculum design/building.


Apply for this opportunity now and take the next step in your career path!


Pay Rate


$25.00 per hour

Primary Duties and Responsibilities

As part of Customer Care team, provides the required training for Client Oriented staff in a call center environment. May perform one or more of the following:

  • Conducts training classes, which include content about the job, the Company, and different client programs.
  • Facilitates new hire training using the provided curriculum to call center staff.
  • Facilitates continuing education classes to existing call center staff for new products, services, customer service skills, and ongoing refresher training as needed.
  • Provide performance feedback to class participants.
  • Communicates with various departments within the organization, including call center management, work force, quality and the help desk.
  • Helps design call center training manuals by identifying and describing information needs, obtaining feedback from management, and editing final copy.
  • Develops and writes on-going training for the call center at large.

Company Description

Paper Alternative Solutions Inc. is a woman-owned business process outsourcing and staffing company headquartered in Endicott, New York. Since 2011, we have partnered with government agencies, prime contractors, and private organizations to provide highly qualified professionals and operational support for large-scale programs and contracts. In addition to staffing services, we deliver document management, imaging, workflow automation, and business process solutions that help organizations operate more efficiently and securely.  


 Benefits


Paid sick leave is accrued starting on the first day of employment in compliance with New York State Paid Sick Leave law 

Requirements

  • 1 year or greater training experience years
  • Excellent communication and interpersonal skills, required
  • Experience in Microsoft Office and Microsoft Excel

Apply